JohnMel
(Traveler)
09/19/17 08:51 PM
24.43.220.100
Re: American Airlines

Quote:

GaKaye said:
For those who have had problems getting AA to refund: the reservationists do not have the authority to refund. Go online, scroll down to Contact us, and then to Compliments and Complaints. Fill out the form, explaining the situation and requesting a refund (or whatever it is you want). Our flights were for November 25 thru December 9. I explained that our unit would not be available for us, and I asked for either a full refund or a credit to be used at any time in 2018, with no change fees. I received notice today that my purchase price will be refunded in full.




Great advice, this worked for us as well! Our miles were returned, no redeposit fees, and taxes were refunded. Thanks, GaKaye!



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