09/24/17 08:09 PM
Re: American Airlines

We had two set of tickets to SXM for Christmas and Spring Break. AA changed both sets last week for new origins and destinations - no hassle at all, no change fees, just "what do you want to do sir, I told them dates and flights I wanted, click, click, done, is there anything else I can do for you?" One call each set, no waits, process done quickly both times. Agents were amazingly polite. I'm not sure if I've ever had a better Customer Service experience! :) Thank you, AA!

We'll be back to SXM in 2019 and stay twice as long to make up for missing 2018! :)

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