jrr1148
(Traveler)
10/05/17 07:26 AM
104.55.9.223
Re: American Airlines

Had a trip scheduled for November using FF miles. Initially told I could cancel and reschedule to same destination at no cost or reinstate my FF miles with a penalty. I questioned this and the representative upon viewing my actual reservations had noticed that a significant rescheduling of flight times and rerouting had occurred (causing changes of greater than 3 hours duration) and waived the penalty. The taxes paid with the FF transaction would also be credited back to card. Note check you current reservations for flight schedule our rerouting changes - a different set of rules comes into effect. Kudos to AA


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