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rpacl
Member


Joined: 10/04/17
Posts: 1
Don't charter with the Catamarans Company
      #1748634 - 10/05/17 10:39 AM (71.233.171.82)

Do not charter with the Catamaran Company - www.catamarans.com - they are unethical. In July I put a deposit on a December charter. This trip was a treat to look forward to for my wife who has spent the last 3 months both in the hospital and homebound in a successful battle with breast cancer. When we learned of the devastation of the VIís we cancelled our vacation knowing that the vacation could not be as we expected it to be when we booked it..
Catamarans took my deposit without providing me with a contract to sign or providing me with any description of their cancellation policy. No contract with Catamarans should mean that we have not agreed to their cancellation policy. Yet they will not return my deposit. I'm not happy.


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GTcapt
Traveler


Joined: 11/27/00
Posts: 723
Loc: Cumming, GA
Re: Don't charter with the Catamarans Company [Re: rpacl]
      #1748650 - 10/05/17 12:20 PM (108.77.24.25)

We had a charter for June with the Moorings. After 16 charters in the BVI and years ago having gone after a major hurricane, I realized that it will not recover to provide the experience I have had in the past and was about to pay good money in June to have again! They did permit our cancellation however charged a $400 fee. I would rather lose the $400 than spend thousands more for a vacation which would probably not meet my expectations. We did have a contract and knew up front their policy. I am not pleased losing the money as the BVI I booked is not just yet back in order. I would never book with the Moorings again and probably not return to the BVI.
On a much more important note, I hope your wife is recovering well and has many years or future vacations to look forward too.


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dayhiker
Traveler


Joined: 04/02/13
Posts: 315
Re: Don't charter with the Catamarans Company [Re: GTcapt]
      #1748653 - 10/05/17 12:49 PM (69.29.52.178)

Their cancellation policy is on their website.

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warren460
Traveler


Joined: 10/06/14
Posts: 1320
Loc: Ontario, Canada
Re: Don't charter with the Catamarans Company [Re: dayhiker]
      #1748659 - 10/05/17 01:17 PM (24.114.25.240)

How is the catamaran company unethical?
If the boat is available then how does the cancellation policy come into play.

Many of us would go in December. In some respects the bvi will exceed expectations and in other respects it will disappoint.

--------------------
Warren
S/V Scuba Doo
Lagoon 450


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maytrix
Traveler


Joined: 09/18/10
Posts: 5412
Loc: Massachusetts
Re: Don't charter with the Catamarans Company [Re: warren460]
      #1748662 - 10/05/17 01:36 PM (24.91.86.214)

rapcl, you may have a real argument to get your money back. Moorings at least sends out paperwork after a deposit is made with the Terms and conditions that is supposed to be signed and sent back.

I think in regards to Moorings, $400 is very reasonable. They fully refunded charters for those that they couldn't provide boats for, even though I believe their contract states they don't need to and could put the deposit towards a charter at a different time.

These companies have a lost a lot as well and while they may have insurance to cover things, there are limits to that and it probably ends once they have boats available..etc. I don't know that I'd blame any company for charging a cancellation fee (especially one so reasonable) when they can provide a boat.

--------------------
Matt


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purplelily
Traveler


Joined: 07/03/05
Posts: 229
Loc: Texas
Re: Don't charter with the Catamarans Company [Re: maytrix]
      #1748672 - 10/05/17 03:22 PM (98.6.172.58)

Since there seem to be people willing to go during the early phases of recovery, and others that don't want to - seems like the charter companies would have a win/win by simply allowing those that want to cancel do so. A nominal administrative fee seems reasonable.

"Forcing" people to go this early against their better judgment (by not refunding fully paid trips) seems like a really bad idea to me. Those folks are going to be disappointed in their vacations, and likely to report to the public how terrible things were.

Much better business practice to get the folks that don't mind roughing it down there during the early phase, as those are the ones most likely to report back about how great things are looking.


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HillsideView
Traveler


Joined: 03/09/08
Posts: 8514
Loc: Ya never know...
Re: Don't charter with the Catamarans Company [Re: purplelily]
      #1748688 - 10/05/17 07:16 PM (70.192.72.162)

The BVI has been pushed back 30 years. It was a special place and time then. High maintenance types and/or those with high/demanding expectations are going to be sorely disappointed. Personally, I can hardly wait to get back. Simple times again.

--------------------
My foot fits right into my shoe and my shoe will fit right into your...


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sbrownell
Traveler


Joined: 10/12/00
Posts: 134
Loc: Encinitas, California
Re: Don't charter with the Catamarans Company [Re: HillsideView]
      #1748690 - 10/05/17 07:30 PM (99.184.248.112)

We had a charter with Virgin Island sailing out of St Thomas booked for Oct 25th. We actually canceled it within our 45 day window to incur a 200 or 300 fee. We were asked, and did keep our deposit (almost 4k) on file with them to use any time in 2018. I couldn't imagine putting that burden on these guys at these times when I know for sure I'm coming back. BVI and the charter companies really do need our support. Just my 2 cents.

--------------------
Steph


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sail445
Traveler


Joined: 07/09/08
Posts: 2130
Re: Don't charter with the Catamarans Company [Re: HillsideView]
      #1748691 - 10/05/17 08:02 PM (107.72.162.119)

Right on.
100% time to charter 30 to 40'years back when there was a sense of adventure instead of those with Zero


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Winterstale
Traveler


Joined: 10/22/08
Posts: 5225
Loc: Bradenton, FL
Re: Don't charter with the Catamarans Company [Re: HillsideView]
      #1748705 - 10/06/17 05:56 AM (24.147.179.117)

Quote:

HillsideView said:
The BVI has been pushed back 30 years. It was a special place and time then. High maintenance types and/or those with high/demanding expectations are going to be sorely disappointed. Personally, I can hardly wait to get back. Simple times again.




Ditto


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