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maytrix
Traveler


Joined: 09/18/10
Posts: 5304
Loc: Massachusetts
Re: The Catamaran company ,charter nightmare [Re: StormJib]
      #1708296 - 09/17/16 05:42 PM (70.20.40.138)

Quote:

StormJib said:
Below Decks

Sometimes crews and guests see thing in a different light.

Ep 10: Charter from Heaven, Charter from Hell?

http://www.bravotv.com/below-deck-mediterranean/season-1/ep-10-charter-from-heaven-charter-from-hell




I don't think you can compare any real situation to Below Deck. Below Deck is not reality. It is a show where they cast the crew and guests and I would bet much of it is also scripted and directed..

--------------------
Matt


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Lakegirl480
Traveler


Joined: 02/21/16
Posts: 28
Re: The Catamaran company ,charter nightmare [Re: sail445]
      #1718016 - 01/05/17 08:09 PM (68.54.206.209)

Still no return "follow up" call from TCC. Last correspondence was " I'll speak with the captain and everyone I can and I'll call you back". That was three months ago. I suppose customer service is not high on this companies list.

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warren460
Traveler


Joined: 10/06/14
Posts: 1251
Loc: Ontario, Canada
Re: The Catamaran company ,charter nightmare [Re: Lakegirl480]
      #1718024 - 01/05/17 09:48 PM (174.115.232.136)

I guess that they have an abundance of customers and don't care about you. That's unfortunate. Thanks for updating us.

--------------------
Warren
S/V Scuba Doo
Lagoon 450


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Lakegirl480
Traveler


Joined: 02/21/16
Posts: 28
Re: The Catamaran company ,charter nightmare [Re: warren460]
      #1735328 - 06/13/17 04:22 PM (68.54.206.209)

I wanted to bump this back to the top since here are new members who may be looking at this company to charter. BEWARE OF THE CATAMARAN COMPANY!!!

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GTcapt
Traveler


Joined: 11/27/00
Posts: 718
Loc: Cumming, GA
Re: The Catamaran company ,charter nightmare [Re: Lakegirl480]
      #1735335 - 06/13/17 05:33 PM (108.77.24.25)

Tenacious:) I love it


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leeguice
Traveler


Joined: 12/03/03
Posts: 353
Loc: NC
Re: The Catamaran company ,charter nightmare [Re: GTcapt]
      #1735339 - 06/13/17 06:10 PM (75.190.132.195)

Just return from our 2nd trip with them, great boat and service. Chase boat was to us in 45minutes when a fresh water line started leaking. With another company we were the 2nd charter on a new cat and the genset bearing went out. We have had 22 charters and stuff can happen... life with boats. The TTOL discount made up for the 5pm issue.

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UncleLuff
Traveler


Joined: 12/21/15
Posts: 163
Loc: Ottawa, Canada
Re: The Catamaran company ,charter nightmare [Re: leeguice]
      #1735385 - 06/14/17 10:43 AM (198.103.167.20)

Just reread the entire thread... Very entertaining!

Regardless of the circumstances, decisions made, you do deserve a call back from CC. That is inexcusable.

Just curious LakeGirl, looking back on your charter what would things would you do differently in terms of arrangements, planning? What would you change to ensure something like this doesn't happen again?


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Lakegirl480
Traveler


Joined: 02/21/16
Posts: 28
Re: The Catamaran company ,charter nightmare [Re: UncleLuff]
      #1735401 - 06/14/17 01:25 PM (68.54.206.209)

I would be the main contact person for the trip. We had one person book for two boats(16 people). That way if there was a problem I could dispute the full charge with my credit card company. I should have demanded a resolution on site instead of trying to keep the peace for the sake of the whole party. I would get references on each crewmember onboard. We blindly accepted the catamaran company hiring qualified help to staff the boat which failed us miserably. We have since had friends charter different companies and looked at their food service photos with great envy. It looked five star and they paid half what we did. I would still pack my own meats.. I do not regret that decision at all! We will charter to the BVI again(probably next year) and I assure you it will be a flawless trip.

Lakegirl480


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Boondox
Traveler


Joined: 11/25/16
Posts: 23
Re: The Catamaran company ,charter nightmare [Re: Lakegirl480]
      #1735408 - 06/14/17 02:04 PM (71.244.26.37)

Quote:

Lakegirl480 said:
....and I assure you it will be a flawless trip.

Lakegirl480




may be tempting fate here..


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Will_L
Traveler


Joined: 12/03/04
Posts: 2228
Loc: Ill, USA
Re: The Catamaran company ,charter nightmare [Re: Boondox]
      #1735428 - 06/14/17 04:15 PM (67.45.112.219)

Now have never had a boat in charter with Catco, nor even knew anyone that chartered from this outfit. Could be one of the best or one of the worst for all I know. But the early posts told me that the complaints were unusual. Looks to me Ike it may be time to give up the vendetta. Perhaps reconcile with the alienated friends and choose a new destination.

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