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d_fish
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Joined: 07/06/07
Posts: 210
Loc: Tustin CA
Re: Don't charter with the Catamarans Company [Re: bvilovercgb]
      #1749020 - 10/09/17 06:36 PM (68.231.214.87)

I'm in the same boat as the OP except with Voyage Charters.

July this year I put 50% down for a charter next spring. Voyage sent me the invoice in which I paid first. I did not receive the contract until deposit was received - I double checked my emails to verify the timing.

I have not signed the contract yet either. Of course after the hurricane hit, I checked the details in the contract. Somewhere along the way Voyage increased their cancellation fee to 20% of the trip fee. For my group this amount totals $2400 cancellation fee - rather steep and in hindsight don't know if I would charter with them again knowing this - but easy to say after the fact! I would be happy with a $400 Moorings cancellation fee.

I am very concerned that very little communication is forth coming from Voyage - compared to TMM and other companies in the BVIs right now. I worry about their viability.

I did call them a few weeks ago, they have laid off their office staff in Annapolis and seemed to be trying to regroup but I could hear the desperation in the reps voice. It was mentioned to me that the boat we have chartered is lost. Only a handful of boats are charter worthy and they are trying to figure out how to juggle charters.

At this stage, I know my friends are not interested in going in Spring. Each to their own - I don't blame them. I personally am not interested in spending $14k for a catamaran for 2 people.

Where to go from here.... I simply don't know. Being patient with Voyage, but again the lack of communication is rather concerning.

FWIW I heard from a Leopard dealer that 18 cats were sold during the boat show this past week. I am sure that is a record.


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Dirichlet
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Joined: 03/18/09
Posts: 1315
Loc: MD, USA
Re: Don't charter with the Catamarans Company [Re: HillsideView]
      #1749064 - 10/10/17 09:45 AM (132.250.22.4)

Quote:

HillsideView said:
The BVI has been pushed back 30 years. It was a special place and time then. High maintenance types and/or those with high/demanding expectations are going to be sorely disappointed. Personally, I can hardly wait to get back. Simple times again.



I've been talking with some of my crew from previous trips. Even though our first charter was in 2009, we are all excited to get back down.

--------------------
... DIF all the time...


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Dirichlet
Traveler


Joined: 03/18/09
Posts: 1315
Loc: MD, USA
Re: Don't charter with the Catamarans Company [Re: d_fish]
      #1749086 - 10/10/17 02:56 PM (132.250.22.4)

Quote:

d_fish said:..Somewhere along the way Voyage increased their cancellation fee to 20% of the trip fee...


That's always been their policy... it wasn't "suddenly" increased. That was the policy in 2014 - I had a two-boat trip and had the other captain pull out. Thankfully, I found a replacement who turned out to be better than the original ever would have been. But, during my panic, I explored all options, and 20% cancellation was one of them.
Now, Voyage was very up front that they would be happy to roll the percentage paid (50% at that time) into a charter on a different date, with not penalty / fee.

I spoke with the Voyage people at the ABS, and they were very optimistic. Boats are being repaired, new boats are being delivered with many new ones under construction. Give it a little time, and talk (calmly) with their reps about your options.

--------------------
... DIF all the time...


Edited by Dirichlet (10/10/17 02:57 PM)


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GeorgeC1
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Joined: 04/24/02
Posts: 4764
Loc: GA/NC
Re: Don't charter with the Catamarans Company [Re: Dirichlet]
      #1749123 - 10/10/17 10:15 PM (108.213.0.118)

Voyage just sent a email out thanking all their customers for allowing them to keep their deposits.
G


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Deepcut
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Joined: 01/22/16
Posts: 356
Loc: Georgia & South Carolina
Re: Don't charter with the Catamarans Company [Re: GeorgeC1]
      #1749130 - 10/11/17 05:00 AM (96.32.194.30)

GeorgeC1

What? As in charter cancelled an kept deposit?

--------------------
Wes
s/v Sea Tiger (Lagoon 42)


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GeorgeC1
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Joined: 04/24/02
Posts: 4764
Loc: GA/NC
Re: Don't charter with the Catamarans Company [Re: Deepcut]
      #1749135 - 10/11/17 06:34 AM (108.213.0.118)

Until they can reopen and a future charter booked.

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Riverfrontbrewer
Traveler


Joined: 07/02/13
Posts: 331
Loc: Salida, CO
Re: Don't charter with the Catamarans Company [Re: GeorgeC1]
      #1749138 - 10/11/17 07:41 AM (69.144.63.76)

From a Voyage email 10/10/17. For context, since it was left out by the poster above.

Thank you to all our wonderful clients, who have allowed us to postpone their charters, hold their deposits and credit them towards a future charter. By allowing VOYAGE Charters to do so at this difficult time, you have given us a tremendous boost of support. Although there is much to be done, we have already started to rebuild in order to resume operations and get you back out on charter.
We sincerely appreciate your understanding and support as we work towards a better, stronger BVI!

For any questions regarding current or future bookings, please contact Dave and Chris Beavis, our VOYAGE reservations managers.

--------------------


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GeorgeC1
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Joined: 04/24/02
Posts: 4764
Loc: GA/NC
Re: Don't charter with the Catamarans Company [Re: Riverfrontbrewer]
      #1749163 - 10/11/17 10:43 AM (108.213.0.118)

The problem is some have requested a return of their deposits and it has not happened.
G


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Riverfrontbrewer
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Joined: 07/02/13
Posts: 331
Loc: Salida, CO
Re: Don't charter with the Catamarans Company [Re: GeorgeC1]
      #1749168 - 10/11/17 11:10 AM (72.175.100.34)

Who asked for a refund? In rereading this thread I didn't see that.

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GeorgeC1
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Joined: 04/24/02
Posts: 4764
Loc: GA/NC
Re: Don't charter with the Catamarans Company [Re: Riverfrontbrewer]
      #1749172 - 10/11/17 11:22 AM (108.213.0.118)

I sent you a PM

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