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AquaGirl
Traveler


Joined: 06/12/07
Posts: 168
Loc: Virginia suburbs of DC
Update on refund for AA flights
      #1749192 - 10/11/17 03:33 PM (100.36.141.231)

In case others are in this same situation, I wanted to provide an update on getting a refund for our non-refundable AA tickets. Thanks to input from this forum and specifically Carol, we were able to get a refund from AA.

Our trip to the islands was supposed to start yesterday :( Of course, getting a refund is a tiny thing compared to the challenges faced by the islandsí residents. We felt it was too soon to go on the trip and wanted to cancel our flights. We bought our tickets in March 2016, and the cancellation policy for non-refundable tickets is to use it by 1 year from date of purchase. We are not able to travel after the 1st week of Jan through March, and this fall/winter seems too soon for us to go back to the islands. Soon after Maria, I started asking AA for a refund by calling Customer Service, but soon realized that approach may not work.

I took the advice from the TTOL St Martin forum. Someone said to write a letter to AA on their Compliments/Complaints page. I did so and explained why we couldn't use the ticket before Mar 2018. I received a response fairly quickly and the answer was yes! We were very thankful because technically they didn't have to give us a refund for non-refundable tickets. We got the refund today, so it took about 10 days for it to show up on our credit card.

Our original flight from MIA to STT did go on time yesterday and looked to be about 1/2 full when I checked on Mon.

We also received a complete refund from Peter Island Resort.

Looking forward to returning to the islands...maybe next fall/winter. I think I will buy trip insurance next time, although I realize I need to read the fine print on exactly what situations are covered.

Thanks so much for your input.

http://www.traveltalkonline.com/forums/s...e=5#Post1747519


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GeorgeC1
Traveler


Joined: 04/24/02
Posts: 4732
Loc: GA/NC
Re: Update on refund for AA flights [Re: AquaGirl]
      #1749193 - 10/11/17 03:41 PM (108.213.0.118)

My brother and two friends had tickets booked for 2 Dec from LAX to STT. They explained that the Moorings will not reopen until 9 Dec and American fully refunded their tickets. They were not required to do so.
G


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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63318
Loc: Central Florida!
Re: Update on refund for AA flights [Re: AquaGirl]
      #1749194 - 10/11/17 03:44 PM (73.255.141.246)

Glad it worked out for you. Overall, I think the airlines have done a decent job in this situation of doing the right thing for their customers.

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captmoby
Traveler


Joined: 10/12/00
Posts: 697
Loc: Kansas
Re: Update on refund for AA flights [Re: GeorgeC1]
      #1749208 - 10/11/17 07:16 PM (70.169.111.33)

Has anybody had any luck with Delta? Or tickets purchased through Orbitz?

--------------------
Jim
Sailmoby


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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63318
Loc: Central Florida!
Re: Update on refund for AA flights [Re: captmoby]
      #1749216 - 10/11/17 08:10 PM (107.77.253.5)

Again, check out the posts on the SXM forum...

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Sailorric
Traveler


Joined: 11/28/06
Posts: 128
Loc: Freelton, Ontario
Re: Update on refund for AA flights [Re: captmoby]
      #1749219 - 10/11/17 09:03 PM (184.148.32.89)

We had tickets booked on Delta (booked with Delta not a third party) for Nov 3rd and they called us last week and offered us a full refund!!

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aarpskier
Traveler


Joined: 04/09/14
Posts: 207
Loc: Rockford, Michigan
Re: Update on refund for AA / Delta flights [Re: captmoby]
      #1749224 - 10/11/17 09:32 PM (97.91.61.135)

Quote:

captmoby said:
Has anybody had any luck with Delta?




Yes. We were scheduled for an SVI charter from 25 Oct to 04 Nov, 2017, flying into STT on Delta with non-refundable tickets. It took about an hour, but Delta re-issued those tickets with no change fee and no fare differential for Apr 18 to Apr 28, 2018.

The hangup is that we had purchased our tickets direct from Delta (no travel agent) in early Feb 2017, and the official hurricane policy for such tickets is that (1) only re-booking fees will be waived (any fare increase must be paid) and (2) travel must be completed within one year of the ticket issue date. I was able to convince Delta to waive both restrictions for two reasons. First, it is fundamentally unfair to punish with a short travel deadling those customers whose money Delta has held the longest. Second, the hurricane policy applicable to tickets issued by professional travel agents contains neither restriction. Here is a Dropbox link to that policy.
Delta Professional Advisory: 2017-09-23

Act quickly, because both the lay and professional policies have a re-ticketing deadline of Oct 31, 2017.


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ski2play
Traveler


Joined: 08/26/13
Posts: 288
Re: Update on refund for AA / Delta flights [Re: aarpskier]
      #1749243 - 10/12/17 09:59 AM (128.151.71.21)

Another yes for Delta. They were very helpful with us in transferring our 2 weeks in November to 10 days in January. No increase in fare, no fees. Sweet!

We still have a shorter trip planned for Nov to Jost to assess, regroup, and stabilize. Fingers crossed all legs of the journey are uneventful!

--------------------


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chriskat
Traveler


Joined: 04/24/06
Posts: 83
Loc: Alexandria, Virginia
Re: Update on refund for AA / Delta flights [Re: ski2play]
      #1749251 - 10/12/17 10:42 AM (50.202.107.38)

Imagine that, companies doing good by their customers under unusual circumstances. Seems like a smart approach - take a short-term loss but generate goodwill and positive buzz, and ideally increased business long-term.

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tradewinds
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Joined: 09/21/06
Posts: 5047
Loc: An island state of mind
Re: Update on refund for AA / Delta flights [Re: chriskat]
      #1749258 - 10/12/17 11:19 AM (99.82.249.196)

We changed our flight for next week and AA gave us a travel voucher for the fare difference. I noticed they charged us a change fee, so I called them and they gave us another voucher for $400 for the refunded fees.

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