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crazycrab955
Traveler


Joined: 02/06/14
Posts: 7
Loc: Singapore
Re: Update on refund for AA / Delta flights [Re: GeorgeC1]
      #1749322 - 10/13/17 12:46 AM (101.100.163.153)

Last week of October.

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aarpskier
Traveler


Joined: 04/09/14
Posts: 208
Loc: Rockford, Michigan
Re: Update on refund for AA / Delta flights [Re: crazycrab955]
      #1749337 - 10/13/17 08:43 AM (97.91.61.135)

Quote:

crazycrab955 said:
So it seems like it may depend on whom you get answering the email.



Personal contact, not e-mail, is the preferred method of contact. I talked to three different people at Delta, on two different occasions, for a total of an hour. On the second call, I asked to talk to a supervisor. She apologetically put me on hold several times, as she had to get authority from an internal "help desk" apparently accessible only to frontline Delta agents.


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zhawk
Traveler


Joined: 05/02/03
Posts: 185
Re: Update on refund for AA / Delta flights [Re: aarpskier]
      #1749338 - 10/13/17 09:00 AM (72.196.26.201)

We have had good luck with most everything. We got our deposit back in full from Mark (Orion, TMM) and got flights (Delta...super helpful agents) switched to Antigua without a change fee. Also the folks at Horizon base in Antigua have been great to work with too.

Easy enough to cancel post sail room on STT, but no word yet back from Sandra at Mongoose Apartments on that deposit for pre sail lodging. Given what I saw of CGB, may be awhile before I hear from her.


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crazycrab955
Traveler


Joined: 02/06/14
Posts: 7
Loc: Singapore
Re: Update on refund for AA / Delta flights [Re: aarpskier]
      #1749415 - 10/14/17 03:40 AM (101.100.163.153)

Quote:

aarpskier said:

Personal contact, not e-mail, is the preferred method of contact.




I tend to agree with you, but the OP specifically laid out a method of sending an email as a supposedly better way to get action from the airline. I did call AA and got nowhere, so I figured an email might in this case work better (as others have been reporting).

I also got nowhere with trip insurance paying us back for the flights, since they said that the airline has offered a change of dates and therefore the trip is not technically "cancelled." This is why, in my estimation, trip insurance is generally a rip-off. They will always find some loophole to avoid paying a claim.

Glad your interaction with Delta worked out...it seems it may depend on airline, status with that airline, and even which agent handles the case.


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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63331
Loc: Central Florida!
Re: Update on refund for AA / Delta flights [Re: crazycrab955]
      #1749423 - 10/14/17 08:51 AM (107.77.253.5)

As reported on the SXM board, try this website for AA anyway.

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