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jmbcomms
Traveler


Joined: 04/10/02
Posts: 5738
Loc: New England (home), St. Maarte...
Global Entry Renewal - Card Activation Issues
      #1752339 - 11/25/17 05:07 PM (73.142.23.112)

I like it; it works well. I've renewed my membership and received my card but now activation is a whole new complicated hurdle. Specifically...

Has anyone JUST received their renewal Global Entry card, set up a TTP membership, and then gone looking for the "Activate Membership" button? If so I need to know where you found it AND where to migrate personal info from GOES to TTP (to set up your personal profile in TTP). Sound complicated? Uh-huh. Buttons they say to click to activate don't, in fact, exist.

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Jeff Berger
Visiting SXM Since 1978


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Bill_S
Traveler


Joined: 08/15/00
Posts: 2562
Loc: Southern Maryland suburbs of D...
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms]
      #1752350 - 11/26/17 06:49 AM (76.21.207.46)

Make sure your browser is set to allow cookies and not block them...

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Bill


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smalbany
Traveler


Joined: 08/17/07
Posts: 91
Re: Global Entry Renewal - Card Activation Issues [Re: Bill_S]
      #1752370 - 11/26/17 04:16 PM (68.33.14.5)

As a long time Google Chrome user I know that problems arise with forms when I do not clear my cache of built-up browsing data and cookies. In Chrome: select settings; scroll down to bottom of page select Advanced; Under Privacy and Security select Clear Browsing Data; Select browsing history for last 4 weeks and check the 1st 4 boxes which represents the junk your browser collects. Select Clear Browsing Data. X out of settings....your done.
Reopen the app or form your attempting to complete.

Edited by smalbany (11/26/17 04:17 PM)


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jmbcomms
Traveler


Joined: 04/10/02
Posts: 5738
Loc: New England (home), St. Maarte...
Re: Global Entry Renewal - Card Activation Issues [Re: smalbany]
      #1752375 - 11/26/17 05:10 PM (73.142.23.112)

Thx guys. I use a program called CCleaner to handle those things periodically so those weren't the issues.

Seems that you must register now with the Trusted Traveler Program yourself, by setting up a new profile there, if you had previously set up a new GOES account. They did not automatically migrate you, a major annoyance / inconvenience. Beyond that they tell you to migrate your profile info from GOES to TTP by clicking something which takes you to something else where you can fill things in. Problem: the "something" they ask you to click does not in fact exist. As a reporter, I'm following this up and will write about it. As a taxpayer and a Global Entry cardholder (now renewed but not yet activated thanks to their slight little oversight) I'll tell them exactly what's missing and will hope they will solve it quickly.... Will keep you posted. Fortunately we renewed very early. our old cards don't expire until the end of May....

--------------------
Jeff Berger
Visiting SXM Since 1978


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GaKaye
Traveler


Joined: 07/09/06
Posts: 11631
Loc: Peaceful Eastern North Carolin...
Re: Global Entry Renewal - Card Activation Issues [Re: jmbcomms]
      #1752379 - 11/26/17 06:07 PM (67.171.251.248)

You keep mentioning the card, but the card really doesn't apply unless you're traveling from Mexico or Canada by land. Global Entry is tied to your passport, and I'd be surprised if you needed to do anything about that when you renew. You can't use the card for air travel. I realize you know that; just wondering why you're so concerned about activating the card.

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Edited by GaKaye (11/26/17 06:11 PM)


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Hook
Traveler


Joined: 11/17/02
Posts: 43
Loc: Sullivan's Island, SC
Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye]
      #1752396 - 11/26/17 10:42 PM (174.56.137.190)

I had the same issue a few weeks ago. Try using internet explorer. That worked for me.

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boucharda
Traveler


Joined: 12/01/04
Posts: 2950
Loc: Massachusetts
Re: Global Entry Renewal - Card Activation Issues [Re: GaKaye]
      #1752399 - 11/27/17 07:47 AM (173.239.209.5)

I believe he only mentioned receiving the new card with the new TT number. From here you have to activate it and link it to your passport.
I would assume that you can renew and get a new TT number but it won't work for TSA precheck unless activated and linked...and...changing your TT number on airlines saved info would be next.

I am interested in the results 'cuz I will need to do the same soon...

I would first try, as suggested, a different browser before going any further though


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BlueGreenWater
Traveler


Joined: 03/19/12
Posts: 137
Re: Global Entry Renewal - Card Activation Issues [Re: boucharda]
      #1752422 - 11/27/17 03:47 PM (108.44.146.192)

When my husband and I renewed our Global Entry we retained the same original numbers.

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boucharda
Traveler


Joined: 12/01/04
Posts: 2950
Loc: Massachusetts
Re: Global Entry Renewal - Card Activation Issues [Re: BlueGreenWater]
      #1752425 - 11/27/17 04:05 PM (173.239.221.136)

Hmmmm...so what is the deal with the mentioned linking it? Now sounds like a renew and done event and no biggie....

Edited by boucharda (11/27/17 04:06 PM)


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SXMScubaman
Traveler


Joined: 03/21/09
Posts: 6913
Loc: Auburn, WA
Re: Global Entry Renewal - Card Activation Issues [Re: boucharda]
      #1752429 - 11/27/17 05:05 PM (24.22.151.53)

I think the only time you need to re-link it is if you renewed your passport.

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