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JMSH
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Joined: 03/24/07
Posts: 180
Loc: London,Ontario CDN
St. Martin Reservation Centre/Owner Direct Rental
      #1719815 - 01/19/17 02:50 PM (209.239.12.112)

Just FYI....we rented a unit in Orient Bay, through this company. Written in the contract was free chairs at La Playa (4 of us were on the reservation). When we got to the island Sprimbarth Cap Caraibes were the representative on the island. They checked us in and had no knowledge of any chairs. I sent an email to "managing director" who we had been dealing with and he said "sorry, that arrangement has now changed...we can get chairs at Bikini and pay for them and if we eat there we will be reimbursed" . We used this arrangement once and were reimbursed for our chairs; however, we were not about to eat everyday at Bikini......I contacted these people once we got home saying we were looking to be reimbursed at a rate of $10/day/person for 5 days. Of course now all communications have gone silent at the other end. Have called them and have been advised that the person we dealt with is sick??? Any suggestions as to how to go about getting some satisfaction? I realize that it is not a lot of money but we upheld our part of the agreement by paying on time as requested, I simply want them to uphold their written agreement to provide the service we paid for.

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ruralcarrierModerator
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Joined: 03/31/01
Posts: 12474
Loc: Ohio
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: JMSH]
      #1719821 - 01/19/17 03:06 PM (24.209.195.61)

If you paid with a credit card you might have some recourse by disputing the charge or a portion of it if that is possible.

--------------------
J.D.


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JMSH
Traveler


Joined: 03/24/07
Posts: 180
Loc: London,Ontario CDN
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: ruralcarrier]
      #1719823 - 01/19/17 03:11 PM (209.239.12.112)

Thought of that but we paid for half of it last August and the balance was in October 2016....trip was Jan. 2017. For the life of me I can not understand why people do not live up to agreements...especially when it is in writing.

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cruzer
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Joined: 05/26/08
Posts: 341
Loc: Central Coast, CA
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: JMSH]
      #1719829 - 01/19/17 03:42 PM (99.108.167.12)

Call your credit card company to see what the cut-off is. I know when I asked Capital One they told me 100 days, and one of my Citicards said "around" six months. YMMV.

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Carol_HillAdministrator
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Joined: 08/01/00
Posts: 63378
Loc: Central Florida!
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: cruzer]
      #1719830 - 01/19/17 03:46 PM (47.192.9.53)

Yes, it's worth a call at least.

Not that it is an excuse, but LaPlaya was recently sold, so perhaps that was why the contract was not honored, but they should have been able to get you chairs someplace else for free. I would be ticked in this instance also. Hope you are able to get a satisfactory resolution.


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JMSH
Traveler


Joined: 03/24/07
Posts: 180
Loc: London,Ontario CDN
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: Carol_Hill]
      #1719833 - 01/19/17 04:04 PM (209.239.12.112)

I have no problems with changes that happen from time to time and I can understand that; however, part of the written contract was the chairs, that was appealing as chairs generally go for $10/day/person (we were 4 people). Since we did not get them and since it was in our written agreement than I expect the reservation centre to compensate us appropriately. I am not asking for more than what we had contracted for. To me it seems like a simple matter. I have sent an inquiry to my CC company.

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Carol_HillAdministrator
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Joined: 08/01/00
Posts: 63378
Loc: Central Florida!
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: JMSH]
      #1719835 - 01/19/17 04:16 PM (47.192.9.53)

I don't disagree, that you didn't get what you bargained for.

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ruralcarrierModerator
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Joined: 03/31/01
Posts: 12474
Loc: Ohio
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: JMSH]
      #1719839 - 01/19/17 04:26 PM (24.209.195.61)

Since they will not communicate with you, your only real hope is your credit card. Your prime time to have dealt with it was while on the island. They have your money, you are in Canada and they are on the island. They have the overwhelming advantage unless your credit card will step up.

Good luck.

--------------------
J.D.


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JMSH
Traveler


Joined: 03/24/07
Posts: 180
Loc: London,Ontario CDN
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: ruralcarrier]
      #1719853 - 01/19/17 07:00 PM (174.116.166.103)

No they are not on the island they are actually in Phoenix Arizona....I will be in Phoenix in October 2017, I might just drop into their office.

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SeaStar
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Joined: 12/13/14
Posts: 254
Re: St. Martin Reservation Centre/Owner Direct Rental [Re: JMSH]
      #1719854 - 01/19/17 07:10 PM (98.227.229.147)

I had remembered someone posting they were not happy with this agency, did a search and came up with this. I thought there was another one that had to do with an employee but don't remember the employee's name to do a search. Hope it works out for you.
http://www.traveltalkonline.com/forums/s...rue#Post1660731


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