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mcpandt
Traveler


Joined: 08/05/06
Posts: 127
Re: American Airlines [Re: JohnMel]
      #1747073 - 09/20/17 09:46 PM (173.170.37.33)

Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results.

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SXMScubaman
Traveler


Joined: 03/21/09
Posts: 6857
Loc: Auburn, WA
Re: American Airlines [Re: mcpandt]
      #1747081 - 09/20/17 10:16 PM (24.22.151.53)

Persistence and luck of the draw.

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pat
Traveler


Joined: 04/18/01
Posts: 11268
Loc: Brookfield, CT.
Re: American Airlines [Re: mcpandt]
      #1747088 - 09/20/17 11:23 PM (75.133.113.202)

I didn't do very well with the phone calls as half the reservation people are clueless as to what's happened in St. Maarten and everyone seems to be working under a different and limited set of rules. They're doing their best but the situation is crazy. At this point I think they should abandon all the existing rules and just give people straight refunds. That's what Jet Blue did when I spoke with them and they're the ones I feared might be more difficult. We did finally reach a suitable arrangement with AA to exchange our March tickets to another destination without any fees or penalties. The email worked very well with regard to the air mile reinstatements without any fees.

I know how frustrating it is. Good luck!

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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Bob_Dot
Traveler


Joined: 07/31/03
Posts: 1802
Loc: North Kingstown, Rhode Island
Re: American Airlines [Re: mcpandt]
      #1747109 - 09/21/17 08:08 AM (72.192.9.241)

After several unsatisfactory results we finally had better results by calling 1-800-882-8880.

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The_Lurker
Traveler


Joined: 04/25/08
Posts: 1893
Loc: Connecticut
Re: American Airlines [Re: mcpandt]
      #1747113 - 09/21/17 08:27 AM (24.44.41.166)

Quote:

mcpandt said:
Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results.




Did you try writing a message on their website through customer service?
You pick American Advantage Customer Service's complaint and write a short message. (A few steps)
It seems to work.


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BeachKitten
Traveler


Joined: 11/01/09
Posts: 1397
Loc: Maryland/DC Metro
Re: American Airlines [Re: mcpandt]
      #1747114 - 09/21/17 08:34 AM (96.231.206.165)

Quote:

mcpandt said:
Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results.




I know of someone who wrote an email to Doug Parker, CEO of American. Got her refund later that day.

--------------------
"It is good to do nothing all day, and then to rest" ;)



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JeanneJOE
Traveler


Joined: 01/17/03
Posts: 763
Loc: Naples, FL
Re: American Airlines [Re: JohnMel]
      #1747166 - 09/21/17 12:23 PM (76.127.206.173)

I followed your advice and went onto AA website and requested a return of my points for an April 2018 trip. I just received notification that they would be waiving the fee and miles (from AMEX) were being put back into my account to be used within a year. Very happy with this result. Thank you everyone for posting all the ins/outs. Hopefully, soon we'll all be back to our favorite place.

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pburke40
Traveler


Joined: 06/02/14
Posts: 66
Re: American Airlines [Re: JeanneJOE]
      #1747167 - 09/21/17 12:42 PM (24.63.96.216)

What email did you use to write to Doug Parker CEO of American Airlines?

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Beevly
Traveler


Joined: 09/28/01
Posts: 626
Loc: CT
Re: American Airlines [Re: pburke40]
      #1747171 - 09/21/17 01:14 PM (73.186.214.178)

I didn't have any trouble changing my November booking. No fees if the destination is the same so I just pushed it out to March. They said I would have to pay the $200/tkt if I chose another destination.

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BeachKitten
Traveler


Joined: 11/01/09
Posts: 1397
Loc: Maryland/DC Metro
Re: American Airlines [Re: pburke40]
      #1747174 - 09/21/17 01:21 PM (129.2.127.177)

Quote:

pburke40 said:
What email did you use to write to Doug Parker CEO of American Airlines?




douglas.parker@aa.com

--------------------
"It is good to do nothing all day, and then to rest" ;)



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