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IslandBoi
Traveler


Joined: 03/14/07
Posts: 267
Loc: Sugar Land, Tx
Re: American Airlines [Re: Cathyg]
      #1745365 - 09/12/17 12:24 PM (71.31.60.142)

we purchased the tix to SXM several months ago...we called AA to ask about possibly changing our destination from SXM to another island...the CSR said they had not yet made an official decision about what they will do about flights in mid-late december, so would not waive any change/cancellation fees for our flights...we didn't press the issue since we're not sure what we want to do yet...hopefully as things settle down and everyone get's a clearer picture of the situation, they will come up with a better plan going forward

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Cathyg
Traveler


Joined: 08/15/00
Posts: 919
Loc: Missouri
Re: American Airlines [Re: JimandBeth]
      #1745379 - 09/12/17 01:13 PM (99.178.154.210)

Wow... we must be special

I did not realize my husband has such clout....


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Cathyg
Traveler


Joined: 08/15/00
Posts: 919
Loc: Missouri
Re: American Airlines [Re: Cathyg]
      #1745380 - 09/12/17 01:15 PM (99.178.154.210)

See we did not ask to change... we asked to cancel

Then we rebooked someplace else

I am not sure I am understanding why they are jacking folks around.


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irish1223
Traveler


Joined: 01/02/07
Posts: 1282
Loc: originally NY/now Tennessee
Re: American Airlines [Re: Cathyg]
      #1745382 - 09/12/17 01:18 PM (96.38.120.77)

Delta is doing the same thing. I dislike airlines.

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Robin & Ed


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pat
Traveler


Joined: 04/18/01
Posts: 11322
Loc: Brookfield, CT.
Re: American Airlines [Re: irish1223]
      #1745386 - 09/12/17 01:29 PM (75.133.113.202)

If I may interject a thought here, and with regard to American Airlines but only because that's the airline I have the most experience with, over a lot of years and a lot of different situations, I've noticed they have different policies in place for different situations. That said, often the manner in which they interpret those policies may depend on the person you speak with and the mood they're in at the moment and most importantly, the manner in which you approach them.

This has been my experience over many years and I've always believed the old saying: "You catch more flies with honey......" I can't think of an instance they haven't ultimately seen things MY WAY and acted accordingly.

It can be frustrating, I know, but it really does make a difference in who you deal with and how you handle things. We have no airline status but they still always treat us well. Only hoping this time will be the same when I get to that point.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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IslandBoi
Traveler


Joined: 03/14/07
Posts: 267
Loc: Sugar Land, Tx
Re: American Airlines [Re: Cathyg]
      #1745389 - 09/12/17 01:31 PM (71.31.60.142)

but you used points to book, correct?...it's usually much easier to cancel/change a ticket bought with miles than with $s...getting them to waive fees or issue full refunds on purchased technically "non-refundable" tix will be a little trickier...but this is obviously a very abnormal situation, where the tix need to be changed/cancelled due to no fault of the passengers

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Cathyg
Traveler


Joined: 08/15/00
Posts: 919
Loc: Missouri
Re: American Airlines [Re: IslandBoi]
      #1745401 - 09/12/17 02:13 PM (99.178.154.210)

Yes we used ff miles

And perhaps that was also a difference... I will tell you we have cancelled flights before that we did indeed have to pay a penalty for. Or flights we have changed that we had to pay a penalty for.

But I will tell you we had tickets that we paid for to Charleston last year and a hurricane was coming and we cancelled those flights no penalty.

I think pat is right.. I think it often depends on the representative you talk to at the airline.

My husband is executive platinum ... perhaps that's why he was treated so nicely... I don't know..

But I cannot imagine a refund of some kind for changing or cancelling a flight to complete devastation...


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IslandBoi
Traveler


Joined: 03/14/07
Posts: 267
Loc: Sugar Land, Tx
Re: American Airlines [Re: molldoll]
      #1745415 - 09/12/17 02:37 PM (71.31.60.142)

i just noticed this on AA's website:

https://www.aa.com/i18n/travel-info/travel-alerts.jsp

Hurricane Irma - St. Maarten
Information current as of September 12, 2017

If you’re traveling to/through/from:

St. Maarten, St. Maarten (SXM)
The change fee may be waived if you:

Are traveling on an American Airlines flight
Bought your ticket by September 10, 2017
Are scheduled to travel September 5 - December 31, 2017
Can travel September 10, 2017 - September 30, 2018
Don't change your origin or destination city
Rebook in the same cabin or pay the difference
Change your trip

If your trip is eligible, you can change it online. Here’s how:

Find your trip
If your trip is eligible, you’ll see the option to ‘change trip’ in the toolbar


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GaKaye
Traveler


Joined: 07/09/06
Posts: 11631
Loc: Peaceful Eastern North Carolin...
Re: American Airlines [Re: IslandBoi]
      #1745418 - 09/12/17 02:43 PM (174.194.11.22)

Exactly. So as long as you fly to SXM before the end of next September, then they will waive the change fees. Of course, many of us own timeshare there, with fixed weeks. We will probably not be going back to the island until November, 2018. I had planned to call today to see if I could cancel, but I'm just going to wait a while and see how things pan out. If the government halts tourist travel to the island, which I understand they did after Luis, then I think the airlines might be more accommodating.

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Compskier
Traveler


Joined: 09/06/01
Posts: 158
Re: American Airlines [Re: pat]
      #1745438 - 09/12/17 03:46 PM (70.183.224.235)

"This has been my experience over many years and I've always believed the old saying: "You catch more flies with honey......"

Or as Woody used to say on the TV Series Cheers, he
"always had better luck catching flies with dead squirrels"?

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