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JoeD1949
Traveler


Joined: 12/26/15
Posts: 68
Re: American Airlines [Re: Cathyg]
      #1745439 - 09/12/17 03:47 PM (67.197.45.201)

Quote:

Cathyg said:
Wow... we must be special

I did not realize my husband has such clout....




You are special. Best deal we could get with AA was return our miles and refund our taxes all for the low, low fee of $175 to put back our 80,000 Frequent Flyer miles. Our problem was we booked our tickets on February 17. We could only switch to another location if we completed our travel by 2/16/18. The AA representative was really surprised we were canceling our November 6 reservation. "Your trip isn't until Nov. 6. I'm sure repairs will be made by then." Never booking a flight that far in advance again. Wish I could say "never flying AA again" but we live in Charlotte where AA controls 90% of the gates.


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IslandBoi
Traveler


Joined: 03/14/07
Posts: 259
Loc: Sugar Land, Tx
Re: American Airlines [Re: Cathyg]
      #1745461 - 09/12/17 04:49 PM (71.31.60.142)

Quote:

Cathyg said:
Yes we used ff miles...My husband is executive platinum ... perhaps that's why he was treated so nicely...




there's your answer right there...Executive Platinum members are always excluded from having to pay these fees regarding award travel changes/cancellations....nothing to do with the hurricane or anyone being nice, it's just one of the perks of that level

from AA site: The award reinstatement fee will be waived for Executive Platinum members using miles from their account

--------------------


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Cathyg
Traveler


Joined: 08/15/00
Posts: 902
Loc: Missouri
Re: American Airlines [Re: IslandBoi]
      #1745490 - 09/12/17 06:02 PM (97.73.80.136)

Well I guess those million and a half miles he has flown may have been worth it after all....

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storolaf
Traveler


Joined: 09/08/17
Posts: 6
Re: American Airlines [Re: IslandBoi]
      #1745497 - 09/12/17 06:23 PM (162.245.25.139)

My scheduled flight in today was split...flight home Sunday Delta...I'm diamond and on miles, took a minute and refunded fully. American flight down today....6 phone calls, five times on internet, four apps for refunds....arguing with them as they refused to refund seat upgrades, until I yelled at them. Success and this on a flight hubbing through closed Miami airport that they cancelled both legs...otherwise, I was getting no where, it was a cash ticket. On Delta, they just moved my Feb flight to Roatan without penalty but again, I'm Diamond, but this was not a miles ticket....status has its privs, but American is the worst....I could tell you stories of an airline abandoning people in middle of night on diversions that even didn't pull the gate checked stuff off the plane...refused to do so...the stories get worse from there, but only midweek SXM airline right now

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storolaf
Traveler


Joined: 09/08/17
Posts: 6
Re: American Airlines [Re: storolaf]
      #1745498 - 09/12/17 06:25 PM (162.245.25.139)

well WAS the only midweek SXM airline for me

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don_lorrie
Traveler


Joined: 10/22/02
Posts: 652
Loc: Long Island NY
Re: American Airlines [Re: usasxmlover]
      #1745677 - 09/13/17 11:19 AM (69.126.49.119)

Aa refused to give me anything

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boucharda
Traveler


Joined: 12/01/04
Posts: 2932
Loc: Massachusetts
Re: American Airlines [Re: don_lorrie]
      #1745683 - 09/13/17 11:46 AM (196.52.2.28)

For what date of travel . Kinda makes a difference if it was next week or 6 months from now

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don_lorrie
Traveler


Joined: 10/22/02
Posts: 652
Loc: Long Island NY
Re: American Airlines [Re: cruzer]
      #1745700 - 09/13/17 12:28 PM (69.126.49.119)

And tell American to go F themselves we have plenty of other chooses

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The_Lurker
Traveler


Joined: 04/25/08
Posts: 1893
Loc: Connecticut
Re: American Airlines [Re: molldoll]
      #1745707 - 09/13/17 12:57 PM (24.44.41.166)

AA refused to reinstate our miles. They said they will be flying to SXM September 15th.
I spoke to a very nasty supervisor!! After waiting for 4 hours yesterday and 4 today....They wanted to charge $175 per ticket.

DELTA refunded us (cash) in 5 minutes!!!


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Cathyg
Traveler


Joined: 08/15/00
Posts: 902
Loc: Missouri
Re: American Airlines [Re: The_Lurker]
      #1745770 - 09/13/17 03:43 PM (97.73.80.136)

I just read that the airport is closed for commercial flights...so how can that be? perhaps they need to read the statement the airport has put out.

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