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JanReem
Member


Joined: 09/09/17
Posts: 1
Delta
      #1746812 - 09/18/17 11:45 PM (97.87.227.166)

We have tickets in first class for 9/30/2017 and they are still telling us that flights are still on schedule for SXM! I guess we know what to expect with our January & march tickets. Just so silly to expect that flights will be completed as usual.

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LovesSXM
Traveler


Joined: 12/06/08
Posts: 391
Loc: Near Chicago
Re: Delta [Re: JanReem]
      #1746815 - 09/19/17 06:16 AM (24.236.253.40)

That is ridiculous. American let us rebook December flights to a different destination in January without a change fee.

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ruralcarrierModerator
Moderator


Joined: 03/31/01
Posts: 12474
Loc: Ohio
Re: Delta [Re: JanReem]
      #1746820 - 09/19/17 07:11 AM (24.209.195.61)

I don't think so much it is the particular airline as it it the agent you get, the approach you take and some gentle persistence on your part. Some have reported better success when doing online adjustments/comments/complaints. Some have reported going up the ladder to a supervisor or two and getting results.

The first line representative pretty much has a script to follow and probably little leeway in most cases. Until the flight for sure is cancelled then it will show as scheduled. I would make another call, politely speak with a supervisor and try again.

--------------------
J.D.


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SXMFOX
Traveler


Joined: 03/04/09
Posts: 22
Loc: Eastern NC, N Topsail Beach
Re: Delta [Re: JanReem]
      #1746825 - 09/19/17 08:33 AM (172.220.209.243)

We had flights that were flying out near the same time as yours. We called deltas international customer care, explaining the situation, said they were aware. We were put on hold, she came back on and we're giving a credit to rebook and fly within a year. When then explained that SXM was the only place we fly, she put us back on hold, came back on a few minutes later and refunded the entire flight along with the insurance! (She was very nice)

Ruralcarrier said it exactly right! Unfortunately it is all on who you speak too! Just keep calling back.


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bluejacket
Traveler


Joined: 12/13/10
Posts: 254
Loc: Detroit
Re: Delta [Re: SXMFOX]
      #1747168 - 09/21/17 12:42 PM (68.58.218.217)

Just cancelled our flights for our Christmas/New Year trip. Delta gave us a credit. We're fine with that. Also, no additional charges for changing flights. We travel a lot so we'll use the credit.

--------------------
[url=https://www.TickerFactory.com/]

[/url]


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wildbill069
Traveler


Joined: 06/22/05
Posts: 1797
Loc: Greensboro,N.C.From Colonie NY
Re: Delta [Re: JanReem]
      #1747295 - 09/22/17 01:13 PM (107.207.239.108)

Just canceled my November 9 Delta reservation the agent told me credit voucher only good for 1 year asked for Supervisor and got a full refund no questions asked.

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Cheryl_Ted
Traveler


Joined: 12/31/01
Posts: 1298
Loc: Upstate New York
Re: Delta [Re: JanReem]
      #1747307 - 09/22/17 04:04 PM (104.229.108.229)

I was speaking with a Delta rep. just yesterday, trying to change an upcoming flight, not to SXM. After that was rectified, I casually asked what the most recent news is about SXM. She told me that through Sept. 30, everything would be refunded, and that possibly this will be the situation through the end of the year.

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Ellieg
Traveler


Joined: 06/03/13
Posts: 51
Re: Delta [Re: Cheryl_Ted]
      #1747419 - 09/24/17 11:58 AM (70.214.84.151)

Are you talking about non refundable tickets as well? We have tickets to Sxm in early November, and were told we could get a credit. Has to be used within one year. No refund on non refundable tickets. So she said

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pat
Traveler


Joined: 04/18/01
Posts: 11272
Loc: Brookfield, CT.
Re: Delta [Re: Ellieg]
      #1747421 - 09/24/17 01:04 PM (75.133.113.202)

Ellie,

While I don't have very much experience with Delta specifically, I do have a fair amount of airline ticketing experience and time and time again, I've learned that if at first you don't succeed, hang up and call back later and then kill them with kindness.

What you get often ends up with the agent-of-the-moments interpretation of the airline's current game plan. It happened three times with me with AA before I finally got the refunds and fee-free ticket changes I wanted.

Good luck......

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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Cheryl_Ted
Traveler


Joined: 12/31/01
Posts: 1298
Loc: Upstate New York
Re: Delta [Re: Ellieg]
      #1747514 - 09/25/17 02:14 PM (104.229.108.229)

Yes, ours were non refundable. I did get an email from Delta late last week that said our pending February 22 flight could be cancelled without any fees, if we want to. We're holding on right now, that's a long time away.

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