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deputydog1157
Traveler


Joined: 03/06/17
Posts: 55
Loc: FL
Re: Delta [Re: Ellieg]
      #1747531 - 09/25/17 04:33 PM (199.47.254.237)

I had tickets on Delta for September 9th through the 16th. When Irma struck I called them to cancel and they gave me a credit because Delta had not officially cancelled the flight. On September 8th I received an email from Delta advising flight 908 from ATL to SXM was cancelled. I called Delta as soon as I got that email and they gave me a full refund. I am assuming that once they admit the flight will be cancelled they will agree to refund. I also called the travel insurance company and received a full refund from them which I believe it was because it was a Delta initiated cancellation.

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hh1986xx
Member


Joined: 08/29/17
Posts: 4
Re: Delta [Re: deputydog1157]
      #1747534 - 09/25/17 05:00 PM (50.195.142.157)

Delta gave me all my sky miles back for rewards tickets for 16-Sep trip no questions ask.

--------------------
Alan & Liz


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irish1223
Traveler


Joined: 01/02/07
Posts: 1260
Loc: originally NY/now Tennessee
Re: Delta [Re: Ellieg]
      #1747629 - 09/26/17 02:45 PM (96.38.120.77)

We also had non-refundable SXM tickets for this November. When I called Delta a week or so after Irma, they redeposited hubby's reward miles back into his account without a fee. I agreed to a credit voucher for my own ticket, rather than a cash refund, as we are flying to a cruise out of Seattle next June and I needed a ticket for that anyway. So they allowed me to rebook for SEA for next June (even though it was a little over the allowed limit of one year since our initial booking) and they put a credit for a little over $200 into my Delta account d/t the lesser difference in price. I have a year from now to use that additional credit. We travel a lot, so that was fine with us.

The important thing to take away from all this is to be persistent and to ask to speak to a supervisor if needed. I had to in order to get them to extend the 'one year limit' on my initial ticket, even though the difference was only a mere 6 days. Ask nicely, of course. Patience is the key. The initial reps you speak to don't always hold all the power to give you what you want/need, so a supervisor can often help further.

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Robin & Ed


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bizzottom
Traveler


Joined: 03/03/06
Posts: 153
Re: Delta [Re: JanReem]
      #1747649 - 09/26/17 06:05 PM (71.234.247.19)

just got an email from jet blue changing my DIRECT flite in march to one with a layover in jfk both ways and the times sucked.....asked for some sort of refund and the agent sez they can't do it cuz it costs more for layovers than a direct flite... i quickly educated her, but the fact remains that i am not pleased and have stated if /when they posts more itineraries i will be rebooking at NO cost

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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63365
Loc: Central Florida!
Re: Delta [Re: bizzottom]
      #1747651 - 09/26/17 06:15 PM (107.77.253.3)

If they change your flight from a nonstop to a connection, you are ENTITLED to a full refund, hurricane or no hurricane. Period. You can cancel and get your money back if you want.

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bizzottom
Traveler


Joined: 03/03/06
Posts: 153
Re: Delta [Re: Carol_Hill]
      #1747654 - 09/26/17 06:28 PM (71.234.247.19)

thx carol, just got the entire amount in the BANK..i am gambling that in a few months jet blue will be posting more flites to SXM.

BTW thx also for all the updates


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pat
Traveler


Joined: 04/18/01
Posts: 11269
Loc: Brookfield, CT.
Re: Delta [Re: bizzottom]
      #1747662 - 09/26/17 08:04 PM (75.133.113.202)

Glad you got that far with them but in actuality, if they changed your trip to something unacceptable, such as changing a non-stop flight to a connecting flight, I believe Carol is correct and you should have been given a full refund as opposed to a travel bank credit. The credits do expire if not used within a year.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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CHS_JDE
Traveler


Joined: 08/01/17
Posts: 29
Loc: Charleston, SC
Re: Delta [Re: pat]
      #1747663 - 09/26/17 08:10 PM (162.193.26.188)

I had the same experience. Flight to STT from 9/8 to 9/16. They threatened to charge me a cancellation fee if I didn't rebook, but they didn't end up doing that and re-deposited our two award tickets back into our account.

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bizzottom
Traveler


Joined: 03/03/06
Posts: 153
Re: Delta [Re: CHS_JDE]
      #1747671 - 09/26/17 09:23 PM (71.234.247.19)

THE MAIN REASON I BOOKED THE DIRECT FLITE WAS THE VERY CONVENIENT TRAVEL TIMES AS OPPOSED TO DEPARTING 0530 A.M.
MY RETURN FLITE THE GAVE ME HAD A 5 HOUR LAYOVER IN jfk...SO NOW I WILL WAIT WITH HOPES OF MORE FLITES ADDED TO THEIR ITINERARIES BEFORE MARCH, WHICH I ANTICIPATE WILL HAPPEN...ESPECIALLY AFTER LOOKING AT WHAT THEY ARE OFFERING NOW.....XCUSE THE CAPS... JUST A HABIT


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SXMScubaman
Traveler


Joined: 03/21/09
Posts: 6857
Loc: Auburn, WA
Re: Delta [Re: bizzottom]
      #1747673 - 09/26/17 09:48 PM (24.22.151.53)

I can't believe this. My God. The airlines are doing the best they can with dealing with this along with all the rerouting because of Harvey along the gulf coast and all the areas Irma and Maria decimated. Give them some time to sort all this out. Lots more to worry about that's going on around us instead of fretting on getting cash or credit.

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