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SXMbeacher
Traveler


Joined: 03/03/17
Posts: 187
Loc: Maine
Re: American Airlines [Re: Carol_Hill]
      #1748581 - 10/04/17 07:31 PM (107.77.70.118)

So, i am still waiting for a reply from Expedia, from my email on Sept. 12th. They sent me a case number also. What a joke. I used the AA complaint/comment route and the long and short of it is, i am getting a change waiver fee for my March 28th flight. Expedia didn't seem to be any factor in their decision. Now the question is where to go, or will the island be really ready, or a place we want to be by then?

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Life's a beach!




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jrr1148
Traveler


Joined: 12/08/07
Posts: 430
Loc: Tellico Village, TN
Re: American Airlines [Re: IslandBoi]
      #1748617 - 10/05/17 07:26 AM (104.55.9.223)

Had a trip scheduled for November using FF miles. Initially told I could cancel and reschedule to same destination at no cost or reinstate my FF miles with a penalty. I questioned this and the representative upon viewing my actual reservations had noticed that a significant rescheduling of flight times and rerouting had occurred (causing changes of greater than 3 hours duration) and waived the penalty. The taxes paid with the FF transaction would also be credited back to card. Note check you current reservations for flight schedule our rerouting changes - a different set of rules comes into effect. Kudos to AA

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pburke40
Traveler


Joined: 06/02/14
Posts: 66
Re: American Airlines [Re: jrr1148]
      #1748618 - 10/05/17 07:42 AM (24.63.96.216)

I just received a full refund, from American Airlines no change fee, for our February 2018, tickets. I emailed customer relations as someone on this site suggested. AA was very sympathetic and professional.

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0810
Traveler


Joined: 05/12/04
Posts: 115
Loc: Ohio
Re: American Airlines [Re: JoeD1949]
      #1748620 - 10/05/17 07:48 AM (74.215.87.188)

I had ordered tickets through Cheapo Air on American Airlines for Nov 6th and it has been a total hassle. I just got an email this morning, that the origination flight will leave 3 minutes later. I send back to them, that the island is closed. They say that American has not cancelled flights and this goes on and on. I always end with, I want a refund.

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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63349
Loc: Central Florida!
Re: American Airlines [Re: 0810]
      #1748621 - 10/05/17 08:02 AM (107.77.253.3)

Hope you are able to get it resolved to your satisfaction. Again, a hard lesson to learn--don't book air through a second party. It works until something goes wrong.

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SXMbeacher
Traveler


Joined: 03/03/17
Posts: 187
Loc: Maine
Re: American Airlines [Re: Carol_Hill]
      #1748624 - 10/05/17 08:15 AM (76.178.251.99)

I booked through Expedia and that was never mentioned in my interactions with AA. But i am not happy with them over the lack of response to my request!

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Life's a beach!




Edited by SXMbeacher (10/05/17 08:16 AM)


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SXMMike
Traveler


Joined: 06/08/14
Posts: 9
Re: American Airlines [Re: SXMbeacher]
      #1748862 - 10/08/17 10:17 AM (208.88.95.251)

I just got off the phone with American. I booked directly through American in April for a trip from Thanksgiving Day through December 3rd. Their original response was to give us credit for flights anywhere up to one year from our original booking date. She did not mention the option of travel to St Maarten with no fees through September 30th, 2018 that is stated on their website. About 2 weeks ago we received notification that our flights had changed, leaving almost 5 hours earlier. It looks like they probably have moved everybody to the 12:05 flight out of Miami since that is the only flight for awhile.
I told her the credit was unacceptable, but that was going nowhere until I asked for a refund based on the time change. She checked with a supervisor on that and about 10 more minutes on the phone and I had a full refund back to the credit card I booked with.


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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63349
Loc: Central Florida!
Re: American Airlines [Re: SXMMike]
      #1748866 - 10/08/17 11:22 AM (107.77.253.3)

Yes, regardless, if they significantly change the time of your flight, or go to a connecting flight, something like that, you are ENTITLED to your money back, period. That's federal law.

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molldoll
Traveler


Joined: 10/28/15
Posts: 62
Re: American Airlines [Re: Carol_Hill]
      #1748877 - 10/08/17 03:29 PM (97.126.26.150)

To show you how screwed up American is (I already received a full credit of ticket departing 10/9) I received an email this morning to check in for my flight. Guess what American the ticket has been canceled and the airport isn't even open!

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boucharda
Traveler


Joined: 12/01/04
Posts: 2932
Loc: Massachusetts
Re: American Airlines [Re: molldoll]
      #1748881 - 10/08/17 04:12 PM (173.239.215.5)

I'm debating whether to trust AA for a flight to Grand Cayman (from BOS) in May...I just can't get the confidence up that it will be the same flight that I book today. I don't mind a minor change but it has more ugly potential than I am willing to accept
Prices are WAAAY below the other airlines but I just can't do it


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