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crazycrab955
Traveler


Joined: 02/06/14
Posts: 7
Loc: Singapore
Re: Update on refund for AA / Delta flights [Re: GeorgeC1]
      #1749322 - 10/13/17 12:46 AM (101.100.163.153)

Last week of October.

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aarpskier
Traveler


Joined: 04/09/14
Posts: 230
Loc: Rockford, Michigan
Re: Update on refund for AA / Delta flights [Re: crazycrab955]
      #1749337 - 10/13/17 08:43 AM (97.91.61.135)

Quote:

crazycrab955 said:
So it seems like it may depend on whom you get answering the email.



Personal contact, not e-mail, is the preferred method of contact. I talked to three different people at Delta, on two different occasions, for a total of an hour. On the second call, I asked to talk to a supervisor. She apologetically put me on hold several times, as she had to get authority from an internal "help desk" apparently accessible only to frontline Delta agents.


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zhawk
Traveler


Joined: 05/02/03
Posts: 185
Re: Update on refund for AA / Delta flights [Re: aarpskier]
      #1749338 - 10/13/17 09:00 AM (72.196.26.201)

We have had good luck with most everything. We got our deposit back in full from Mark (Orion, TMM) and got flights (Delta...super helpful agents) switched to Antigua without a change fee. Also the folks at Horizon base in Antigua have been great to work with too.

Easy enough to cancel post sail room on STT, but no word yet back from Sandra at Mongoose Apartments on that deposit for pre sail lodging. Given what I saw of CGB, may be awhile before I hear from her.


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crazycrab955
Traveler


Joined: 02/06/14
Posts: 7
Loc: Singapore
Re: Update on refund for AA / Delta flights [Re: aarpskier]
      #1749415 - 10/14/17 03:40 AM (101.100.163.153)

Quote:

aarpskier said:

Personal contact, not e-mail, is the preferred method of contact.




I tend to agree with you, but the OP specifically laid out a method of sending an email as a supposedly better way to get action from the airline. I did call AA and got nowhere, so I figured an email might in this case work better (as others have been reporting).

I also got nowhere with trip insurance paying us back for the flights, since they said that the airline has offered a change of dates and therefore the trip is not technically "cancelled." This is why, in my estimation, trip insurance is generally a rip-off. They will always find some loophole to avoid paying a claim.

Glad your interaction with Delta worked out...it seems it may depend on airline, status with that airline, and even which agent handles the case.


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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63833
Loc: Central Florida!
Re: Update on refund for AA / Delta flights [Re: crazycrab955]
      #1749423 - 10/14/17 08:51 AM (107.77.253.5)

As reported on the SXM board, try this website for AA anyway.

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ndfaninnc
Traveler


Joined: 09/12/06
Posts: 26
Loc: Kannapolis, NC
Re: Update on refund for AA / Delta flights [Re: Carol_Hill]
      #1750110 - 10/24/17 12:41 PM (172.72.93.178)

Thank you to everyone on this board. We were scheduled for Nov 11th CLT to STT. I called AA and changed our flights to December with no issues or extra charges. Yes, it was a non refundable ticket. They told me I get one free shot at a change. If I needed to make another it would be $200. Thanks again guys and gals for your help and advise.

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[url=https://www.TickerFactory.com/]

[/url]


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EllenS
Traveler


Joined: 10/10/05
Posts: 238
Loc: Lake Norman, NC
Re: Update on refund for AA / Delta flights [Re: ndfaninnc]
      #1750117 - 10/24/17 02:42 PM (98.101.85.2)

I just got a full refund. We were flying non stop from Charlotte to St Thomas and they no longer are flying non stop. Because of that scheduling change I got a full refund instead of changing my ticket.

Did have to call twice though.

I am now trying to book for February and am not liking the fares.

Oh well.
Ellen


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ndfaninnc
Traveler


Joined: 09/12/06
Posts: 26
Loc: Kannapolis, NC
Re: Update on refund for AA / Delta flights [Re: EllenS]
      #1750190 - 10/25/17 10:04 AM (172.72.93.178)

Just to follow up, we are using VIAirlink for the flight from STT to Anegada. I emailed them yesterday to change from November to December. They are going to hit me with a change fee! I am just starting to argue with them.

Ellen, have you seen what AA is charging for CLT to STT in December? Not only are the direct flights gone as you stated. But $3,000+ round trip!?!?!?!

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[/url]


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EllenS
Traveler


Joined: 10/10/05
Posts: 238
Loc: Lake Norman, NC
Re: Update on refund for AA / Delta flights [Re: ndfaninnc]
      #1750215 - 10/25/17 11:44 AM (98.101.85.2)

Yes I have been watching. Taking the fun out of traveling for sure.

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whaler18
Traveler


Joined: 03/04/06
Posts: 59
Loc: Charlotte, NC
Re: Update on refund for AA / Delta flights [Re: EllenS]
      #1750222 - 10/25/17 12:54 PM (174.193.147.233)

Just booked CLT to STT for Nov 5th. Had to take the CLT. MIA STT route and only seats available were those requiring a premium but did not have choice. Ended up around 800 included the insurance. Not a fan of insurance but the insurance did make me whole on the trip I had to cancel on Oct 17 without any questions. Have not looked at December yet the 3000 dollar number will kill that trip.

Ken
S/V Imiloa


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