I have no problems with changes that happen from time to time and I can understand that; however, part of the written contract was the chairs, that was appealing as chairs generally go for $10/day/person (we were 4 people). Since we did not get them and since it was in our written agreement than I expect the reservation centre to compensate us appropriately. I am not asking for more than what we had contracted for. To me it seems like a simple matter. I have sent an inquiry to my CC company.