Just curious, you mention the terms "modest" and "budget". What exactly does that mean and does that come into play with what is included?
You also state:
Quote: Unfortunately, the policy regarding use of beach chairs offered by la Playa and other restaurants on Orient beach changed several times during 2016. The policy was not updated on our site and included an offer by the restaurant La Playa for free chairs.
Is the customer responsible for your site not being updated or the policy changing?
With regards to chairs, you stated:
Quote: We state in our vacation rental agreement that these policies are subject to change without notice and are not part of the rental.
That kind of tells me you can change the rules any time you want and regardless of what is written, it means little or nothing?