We had tickets for seven people for February. My husband called friday and they said no change fee, but vouchers good for one year. He tried to speack to a supervisor, but got disconnected. He called again at 9pm spoke to a lovely rep who immediately refunded all seven tickets. I guess it matters who answers the phone. We are heartsick about the Island as we have been going there every year since 1982. Hopefully we can be back in 2019.