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irish1223
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Joined: 01/02/07
Posts: 1260
Loc: originally NY/now Tennessee
(96.38.120.77)
Re: Delta
      09/26/17 02:45 PM

We also had non-refundable SXM tickets for this November. When I called Delta a week or so after Irma, they redeposited hubby's reward miles back into his account without a fee. I agreed to a credit voucher for my own ticket, rather than a cash refund, as we are flying to a cruise out of Seattle next June and I needed a ticket for that anyway. So they allowed me to rebook for SEA for next June (even though it was a little over the allowed limit of one year since our initial booking) and they put a credit for a little over $200 into my Delta account d/t the lesser difference in price. I have a year from now to use that additional credit. We travel a lot, so that was fine with us.

The important thing to take away from all this is to be persistent and to ask to speak to a supervisor if needed. I had to in order to get them to extend the 'one year limit' on my initial ticket, even though the difference was only a mere 6 days. Ask nicely, of course. Patience is the key. The initial reps you speak to don't always hold all the power to give you what you want/need, so a supervisor can often help further.

--------------------
Robin & Ed

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Entire topic
Subject Posted by Posted on
* Delta JanReem 09/18/17 11:45 PM
. * * Re: Delta aarpskier   10/04/17 06:45 PM
. * * Re: Delta bizzottom   09/26/17 06:05 PM
. * * Re: Delta Carol_HillAdministrator   09/26/17 06:15 PM
. * * Re: Delta bizzottom   09/26/17 06:28 PM
. * * Re: Delta boucharda   09/27/17 07:14 AM
. * * Re: Delta pat   09/26/17 08:04 PM
. * * Re: Delta bizzottom   09/29/17 11:35 AM
. * * Re: Delta CHS_JDE   09/26/17 08:10 PM
. * * Re: Delta bizzottom   09/26/17 09:23 PM
. * * Re: Delta SXMScubaman   09/26/17 09:48 PM
. * * Re: Delta bizzottom   09/27/17 03:29 AM
. * * Re: Delta foreversxm   09/26/17 10:05 PM
. * * Re: Delta Carol_HillAdministrator   09/27/17 08:15 AM
. * * Re: Delta Cheryl_Ted   09/22/17 04:04 PM
. * * Re: Delta Ellieg   09/24/17 11:58 AM
. * * Re: Delta irish1223   09/26/17 02:45 PM
. * * Re: Delta deputydog1157   09/25/17 04:33 PM
. * * Re: Delta hh1986xx   09/25/17 05:00 PM
. * * Re: Delta Cheryl_Ted   09/25/17 02:14 PM
. * * Re: Delta pat   09/24/17 01:04 PM
. * * Re: Delta wildbill069   09/22/17 01:13 PM
. * * Re: Delta SXMFOX   09/19/17 08:33 AM
. * * Re: Delta bluejacket   09/21/17 12:42 PM
. * * Re: Delta ruralcarrierModerator   09/19/17 07:11 AM
. * * Re: Delta LovesSXM   09/19/17 06:16 AM

Travel and Vacation Forums >> St. Maarten - St. Martin

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