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orbitz Problem........ #101004
06/20/2016 05:06 PM 06/20/2016 05:06 PM
Joined: May 2008
Posts: 772
Conway, SC 29526
bigbobthib Offline OP
Traveler
bigbobthib  Offline OP
Traveler
Joined: May 2008
Posts: 772
Conway, SC 29526
Imagine got to check in? No record of my flight? Has anybody else had this happen? So in the future, <img src="http://www.traveltalkonline.com/forums/images/graemlins/Yikes.gif" alt="" /> I should have checked with Orbitz days before flight. I had a confirmation # in December of 2015!!!
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Re: orbitz Problem........ [Re: bigbobthib] #101005
06/20/2016 05:10 PM 06/20/2016 05:10 PM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,512
Ohio
Sadly, this is why it is best to deal directly with the airline and not a 3rd party.

J.D.
Re: orbitz Problem........ [Re: ruralcarrier] #101006
06/20/2016 06:11 PM 06/20/2016 06:11 PM
Joined: Dec 2005
Posts: 10,213
GJ, CO S/V Long Overdue
sail2wind Offline
Traveler
sail2wind  Offline
Traveler
Joined: Dec 2005
Posts: 10,213
GJ, CO S/V Long Overdue
you didn't print the confirmation?
Re: orbitz Problem........ [Re: sail2wind] #101007
06/20/2016 06:13 PM 06/20/2016 06:13 PM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,512
Ohio
Quote
sail2wind said:
you didn't print the confirmation?


Personally, I always print my confirmation and always deal direct with the airline.

J.D.
Re: orbitz Problem........ [Re: ruralcarrier] #101008
06/20/2016 06:23 PM 06/20/2016 06:23 PM
Joined: Apr 2001
Posts: 14,645
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 14,645
Brookfield, CT.
Quote
ruralcarrier said:
Quote
sail2wind said:
you didn't print the confirmation?


Personally, I always print my confirmation and always deal direct with the airline.


Likewise for us. Two or three times a few years ago I checked prices with Travelocity and Orbitz but the one time it was less than dealing directly with my preferred carrier the difference was so minimal it didn't seem worth the effort. I also like the idea of dealing directly with the carrier without a middle man. If there is a problem I know exactly who to go to rather than getting any kind of a run-around or being shuffled back and forth between the consolidator and the airline as so often happens.<img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />

Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: orbitz Problem........ [Re: pat] #101009
06/20/2016 08:22 PM 06/20/2016 08:22 PM
Joined: Apr 2006
Posts: 1,766
Med/ Caribbean
sailbynight Offline
Traveler
sailbynight  Offline
Traveler
Joined: Apr 2006
Posts: 1,766
Med/ Caribbean
You can find your plane ticket through your credit card. You'll have a record # there.

Not that it helps your situation, but the third party sellers offer nothing to the consumer other than more fees. Kayak and a few others send you to the direct site and get a small fee for their referral I guess.
Re: orbitz Problem........ [Re: sailbynight] #101010
06/20/2016 08:48 PM 06/20/2016 08:48 PM
Joined: Jun 2005
Posts: 1,146
Louisiana
o2bnsxm Offline
Traveler
o2bnsxm  Offline
Traveler
Joined: Jun 2005
Posts: 1,146
Louisiana
Not to rub it in, but we always book directly with the airline. Pay a few dollars more, but they work with you a lot better if any changes occur or if you need to make changes in your itinerary.
Re: orbitz Problem........ [Re: bigbobthib] #101011
06/21/2016 10:45 AM 06/21/2016 10:45 AM
Joined: Jan 2009
Posts: 1,553
Manhattan
W
weeks5051 Offline
Traveler
weeks5051  Offline
Traveler
W
Joined: Jan 2009
Posts: 1,553
Manhattan
Many years ago I reserved a rental car in Florida by using either Orbitz or Travelocity, I forget. The price was a great one. I copied the reservation confirmation which had the confirmation number on it.
At the airport I phoned the rental agency for directions. I was told not to bother coming since they had no car for me due to over booking. I told them that I had a confirmation number. They said it didn't matter. They told me that I wasn't the only person to not get a reserved car as if that would make me feel better.
I contacted Orbitz or Travelocity and told them that since I made the reservation through their website they have some responsibility in this situation. They told me that they didn't and basically couldn't care less. Of course I have never used any of these 3rd party reservation sites ever again.
Re: orbitz Problem........ [Re: weeks5051] #101012
06/21/2016 10:58 AM 06/21/2016 10:58 AM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,512
Ohio
A friend has a very similar problem with a car rental last year and they had specifically reserved a van for a long family trip. Never again for them either.

J.D.
Re: orbitz Problem........ [Re: ruralcarrier] #101013
06/21/2016 11:14 AM 06/21/2016 11:14 AM
Joined: Mar 2011
Posts: 268
West (By God) Virginia
luvnthatsxm Offline
Traveler
luvnthatsxm  Offline
Traveler
Joined: Mar 2011
Posts: 268
West (By God) Virginia
I actually have used Orbitz when I needed to combo with a hotel for part of my visit. However, I did make a point to verify with the airline that everything was set up as expected. Now that was a couple years ago so things may have changed since then (i.e. inputting the FF#, etc) but at the time, everything went off without a hitch.

[Linked Image]
Re: orbitz Problem........ [Re: luvnthatsxm] #101014
06/21/2016 11:38 AM 06/21/2016 11:38 AM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,512
Ohio
Many times there are probably not problems but let it happen once and most will hesitate to use a third party site again.

J.D.
Re: orbitz Problem........ [Re: luvnthatsxm] #101015
06/21/2016 11:40 AM 06/21/2016 11:40 AM
Joined: Feb 2006
Posts: 926
F
Fletch Offline
Traveler
Fletch  Offline
Traveler
F
Joined: Feb 2006
Posts: 926
It's a hard, sometimes costly lesson, but one we learned over 20 years ago when Travelocity first started doing business. We booked a flight through them and had difficulties checking in when we got to the airport. Problem was eventually solved but it was a bit nerve wracking and we almost missed our flight (that was in the days before 9/11 and all the TSA security hassles). Anyway, decided then and there NEVER to use a third party site when making/booking any type of travel arrangements. We ALWAYS deal directly with the airline, hotel rental car company, etc. We sometimes check the travel websites for pricing but usually find we get the same or better pricing when dealing directly with the vendor.
Re: orbitz Problem........ [Re: luvnthatsxm] #101016
06/21/2016 12:15 PM 06/21/2016 12:15 PM
Joined: Dec 2005
Posts: 10,213
GJ, CO S/V Long Overdue
sail2wind Offline
Traveler
sail2wind  Offline
Traveler
Joined: Dec 2005
Posts: 10,213
GJ, CO S/V Long Overdue
Like most have said, we shop on the travel sites and book directly with the airline. We have never seen a big difference in price.
Re: orbitz Problem........ [Re: weeks5051] #101017
06/21/2016 12:19 PM 06/21/2016 12:19 PM
Joined: Dec 2005
Posts: 10,213
GJ, CO S/V Long Overdue
sail2wind Offline
Traveler
sail2wind  Offline
Traveler
Joined: Dec 2005
Posts: 10,213
GJ, CO S/V Long Overdue
Quote
weeks5051 said:
Many years ago I reserved a rental car in Florida by using either Orbitz or Travelocity, I forget. The price was a great one. I copied the reservation confirmation which had the confirmation number on it.
At the airport I phoned the rental agency for directions. I was told not to bother coming since they had no car for me due to over booking. I told them that I had a confirmation number. They said it didn't matter. They told me that I wasn't the only person to not get a reserved car as if that would make me feel better.
I contacted Orbitz or Travelocity and told them that since I made the reservation through their website they have some responsibility in this situation. They told me that they didn't and basically couldn't care less. Of course I have never used any of these 3rd party reservation sites ever again.



OK, I had to, it reminds me so much of this Jerry Seinfeld bit.

https://www.youtube.com/watch?v=4T2GmGSNvaM
Re: orbitz Problem........ [Re: sail2wind] #101018
06/21/2016 01:12 PM 06/21/2016 01:12 PM
Joined: Feb 2015
Posts: 155
Central Connecticut
4
4Driver4 Offline
Traveler
4Driver4  Offline
Traveler
4
Joined: Feb 2015
Posts: 155
Central Connecticut
I like to use Kayak.com to search. They will compare all the options in one place, but click you through to the airline, hotel, whatever for the actual booking.
Re: orbitz Problem........ [Re: ruralcarrier] #101019
06/23/2016 09:21 AM 06/23/2016 09:21 AM
Joined: Feb 2014
Posts: 104
Pittsburgh, PA
C
Chicki Offline
Traveler
Chicki  Offline
Traveler
C
Joined: Feb 2014
Posts: 104
Pittsburgh, PA
Two years ago we booked our flights through USAir (US Scare) and our friends booked through Orbitz. Same flight. While we were at the gate an announcement was made that the flight was cancelled until the next morning due to "technical difficulties". Our friends got an e-mail from Orbitz stating that the flight was cancelled, but they were rescheduled for the next flight leaving in about an hour. USAir was unable to reschedule us saying there was no availability. Go figure. Makes you think. Also.....The past 2 years USAir, now AA, has cancelled our flight while at the airport. One year on the way down and the next year on the way back. Will not use them again. I will pay more to take another airline.
Re: orbitz Problem........ [Re: Chicki] #101020
06/23/2016 09:48 AM 06/23/2016 09:48 AM
Joined: Jul 2006
Posts: 13,413
Peaceful Eastern North Carolin...
GaKaye Offline
Traveler
GaKaye  Offline
Traveler
Joined: Jul 2006
Posts: 13,413
Peaceful Eastern North Carolin...
Why does everyone call it US Scare? I've never been frightened when flying US Airways; we've been flying them for decades, and have always had great experiences! Our only fiascoes have been with United.
Re: orbitz Problem........ [Re: bigbobthib] #101021
06/23/2016 09:54 AM 06/23/2016 09:54 AM
Joined: Jul 2006
Posts: 332
CT
islandlove Offline
Traveler
islandlove  Offline
Traveler
Joined: Jul 2006
Posts: 332
CT
were you able to find a flight??
Re: orbitz Problem........ [Re: GaKaye] #101022
06/23/2016 11:33 AM 06/23/2016 11:33 AM
Joined: Mar 2001
Posts: 17,512
Ohio
ruralcarrier Offline
Traveler
ruralcarrier  Offline
Traveler
Joined: Mar 2001
Posts: 17,512
Ohio
I agree. USAir/AA/Delta/JetBlue/United all have their issues. Personally, I favor Delta of late but no airline will ALWAYS please everyone 100% of the time. JetBlue was a darling a few years ago and now they seem to have as many (or more) issues as the others.

J.D.
Re: orbitz Problem........ [Re: bigbobthib] #101023
06/23/2016 12:16 PM 06/23/2016 12:16 PM
Joined: May 2008
Posts: 689
Lake Texoma, Texas
C
cruzer Offline
Traveler
cruzer  Offline
Traveler
C
Joined: May 2008
Posts: 689
Lake Texoma, Texas
I have been using Orbitz quite a bit lately as they offer a 15% discount above hotel rates, additional kickback of hotel/airline costs, and 5% to use their credit card--a combination that's hard to refuse.

Anyway, I have checked each of my three flights in the airlines reservation system to confirm that the res and appropriate traveller info got passed along properly. It did. I also needed to follow up with the hotels to make sure our room requests got entered properly in the hotels reservation system.

So, I always confirm with the airline/property that my booking is in their system, and that my special requests are properly noted.
Re: orbitz Problem........ [Re: GaKaye] #101024
06/23/2016 01:52 PM 06/23/2016 01:52 PM
Joined: Feb 2014
Posts: 104
Pittsburgh, PA
C
Chicki Offline
Traveler
Chicki  Offline
Traveler
C
Joined: Feb 2014
Posts: 104
Pittsburgh, PA
GaKaye. It's just that USAirways has let us down more often than not and customer service is horrible. Just our experience.
Re: orbitz Problem........ [Re: Chicki] #101025
06/25/2016 10:03 AM 06/25/2016 10:03 AM
Joined: Feb 2007
Posts: 4,377
Rhode Island
RonDon Offline
Traveler
RonDon  Offline
Traveler
Joined: Feb 2007
Posts: 4,377
Rhode Island
Quote
Chicki said:
GaKaye. It's just that USAirways has let us down more often than not and customer service is horrible. Just our experience.


DITTO!

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