Forums39
Topics38,594
Posts311,749
Members26,557
|
Most Online2,218 Jan 21st, 2020
|
|
2 registered members (Manpot, 1 invisible),
759
guests, and 67
spiders. |
Key:
Admin,
Global Mod,
Mod
|
|
|
Re: American Airlines
[Re: JoeC047]
#140678
09/08/2017 10:47 AM
09/08/2017 10:47 AM
|
Joined: Apr 2005
Posts: 408 Brick, NJ
JanBob
Traveler
|
Traveler
Joined: Apr 2005
Posts: 408
Brick, NJ
|
This is stupid. This is why they should start regulating airlines again. They are money hungry Bas***ds <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" />
Last edited by JanBob; 09/08/2017 10:49 AM.
|
|
|
Re: American Airlines
[Re: JanBob]
#140679
09/08/2017 02:30 PM
09/08/2017 02:30 PM
|
Joined: Aug 2003
Posts: 296 Lake Orion, MI
gomer36
Traveler
|
Traveler
Joined: Aug 2003
Posts: 296
Lake Orion, MI
|
I just checked out the "Irma" section on the AA website, and there is a link you can click that takes you to a page where you can enter your ticket number, and they will let you know if you can cancel with a refund or not.
They have some very ambiguous instructions on an automated refund process. They say you must first cancel your flight to initiate the refund process, but why would you do that unless you have confirmed it's refundable? It also says that if your fare is refundable, there should be a cancel flight/change flight link on your "my flights" toolbar. Again, not very clear and not worth losing your $...I'm waiting until better info is available. My flight is in December.
"We are tied to the ocean. And when we go back to the sea, whether it is to sail or to watch - we are going back from whence we came." ~ John F. Kennedy
|
|
|
Re: American Airlines
[Re: JimandBeth]
#140682
09/08/2017 03:44 PM
09/08/2017 03:44 PM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
We have reservations at Club O for March/April. I'm pretty darn sure that's not happening. We are also booked with AA and wonder how long to wait. If SXM isn't accepting tourists or even severely limited by then, i would think they should refund. I would at least accept a no change fee though.........But yes, at the end of the day i am sick for these people and their recovery is most important.
|
|
|
Re: American Airlines
[Re: molldoll]
#140683
09/09/2017 05:28 PM
09/09/2017 05:28 PM
|
Joined: Dec 2005
Posts: 2,081 Clearwater, FL
Biturbo
Traveler
|
Traveler
Joined: Dec 2005
Posts: 2,081
Clearwater, FL
|
We were scheduled to arrive on 11/6 on AA. We rescheduled our destination to Curacao. There was a slight increase in price, but after speaking to a supervisor the change fee was waived.
I'm going where the weather suits my clothes.
|
|
|
Re: American Airlines
[Re: Biturbo]
#140685
09/09/2017 05:59 PM
09/09/2017 05:59 PM
|
Joined: May 2008
Posts: 693 Lake Texoma, Texas
cruzer
Traveler
|
Traveler
Joined: May 2008
Posts: 693
Lake Texoma, Texas
|
I tried to cancel our tickets today--depart SFO for SXM 10/11, return 11/6. I was told that at present they are only allowing "free" cancellations through 9/30, and I should try back later. Maybe I'll have better luck if I exchange for another destination, but right now my alternative ideas are all over the world map and I'm nowhere near picking a spot.
I'll give management the benefit of the doubt right now, that they are scrambling with all the current Irma and coming Jose cancellations and schedule issues that they are trying to minimize current chaos.
Unfortunately, I legged into these tickets, having 2 PNRs, so the double cancel fee would amount to almost the entire ticket cost.
I'm not overly concerned. I knew the rules on non-refundable tickets going in, so if AA isn't going to be especially accommodating, I'm willing to eat the loss.
|
|
|
Re: American Airlines
[Re: cruzer]
#140686
09/09/2017 06:07 PM
09/09/2017 06:07 PM
|
Joined: Nov 2009
Posts: 3,278 Maryland/DC Metro
BeachKitten
Traveler
|
Traveler
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
|
cruzer said: I was told that at present they are only allowing "free" cancellations through 9/30, and I should try back later. In the same boat with Jet Blue, and also indecision as to where/IF to go elsewhere. Considered Curacao but do not want an All Inclusive (RCI). Jet Blue says won't refund late October/November tickets at this time.
"It is good to do nothing all day, and then to rest"
|
|
|
Re: American Airlines
[Re: Cathyg]
#140693
09/11/2017 04:36 PM
09/11/2017 04:36 PM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
Did you call them directly or do some online form on their web site?
|
|
|
Re: American Airlines
[Re: molldoll]
#140698
09/11/2017 05:34 PM
09/11/2017 05:34 PM
|
Joined: Dec 2005
Posts: 2,081 Clearwater, FL
Biturbo
Traveler
|
Traveler
Joined: Dec 2005
Posts: 2,081
Clearwater, FL
|
They waived our change fee, but only after requesting a supervisor. Now, since we didn't use the trip insurance, we'll try to transfer it to our new destination (Curacao).
I'm going where the weather suits my clothes.
|
|
|
Re: American Airlines
[Re: foreversxm]
#140699
09/11/2017 05:47 PM
09/11/2017 05:47 PM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
forever,
Yours is an interesting perspective. Very different from mine, but you know what, I hope you're right and I'm wrong.
In '95 we had an AA package tour booked for the very end of November and AA cancelled the whole trip because the island, in their words, wasn't open to visitors yet. We ended up last minute booking a stay in Aruba instead.
We returned the following April and were appalled by what we saw. We are not people who need to be catered to and one of our favorite 'other' pastimes is tent camping, if you get my drift.
But there was debris of every nature, from boards and corrugated to boats of every size and description laying on the sides of roads and some still over-turned in the water. There was a lot of small debris still in the seawater and imbedded in the sand, and you almost had to wear water shoes, the only time in 44 years we've ever had to do this. The majority of island friends I've spoken or corresponded with are telling me this storm damage, by all their accounts, is light years worse than Luis'.
My perspective is to give them time to regroup, clear their heads over what's happened to them and to their island and then to clear the roads and beaches, rebuild their homes, and get back on their feet at whatever their occupations.
Thus, my personal support, at least for the time being, will be in the form of donations and prayers and moral support for a while. The island friends I'm speaking with are not as optimistic as yours so I guess they must live in very different parts of the island.
We each have to do what we're comfortable with but I really doubt they'll be able to restart as quickly as you're suggesting. But again, I truly hope you're right and I'm wrong. Time will tell..... <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: Cathyg]
#140702
09/11/2017 06:41 PM
09/11/2017 06:41 PM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
What an insightful post. I know nothing of Club O but I get what he's feeling and you're saying. I heard the voice of a normally strong and no nonsense Islander yesterday, and she, too, was just emotionally spent.
I don't think people are getting this is going to be a ground up restoration of much of the island.
Thank you for your post. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: thesimpsons]
#140712
09/11/2017 11:35 PM
09/11/2017 11:35 PM
|
Joined: Feb 2010
Posts: 10 Western WI
bandc
Traveler
|
Traveler
Joined: Feb 2010
Posts: 10
Western WI
|
A number of people share their thoughts and experiences on how fast things can recover/rebuild but I find this article very interesting http://www.cayman.org/ivan.html about Ivan hitting the Caymans and their struggles.
|
|
|
Re: American Airlines
[Re: molldoll]
#140713
09/11/2017 11:46 PM
09/11/2017 11:46 PM
|
Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
|
Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
|
we're supposed to go down the last week of december, and we usually split our 2+ weeks between St. Maarten and St. Barths...we called AA a couple of days ago, and they told us they're not making decisions regarding flights in december yet...St. Barth will most likely rebound faster than SXM, so we may consider just spending our whole time there...but i've also already made back-up lodging reservations at our other favorite island just in case <img src="http://www.traveltalkonline.com/forums/images/graemlins/Wink.gif" alt="" />
damage to beaches, hotels, restaurants, bars, etc. is one thing, but dealing with machete wielding street gangs is another <img src="http://www.traveltalkonline.com/forums/images/graemlins/Toilet.gif" alt="" />
|
|
|
Re: American Airlines
[Re: irish1223]
#140720
09/12/2017 01:29 PM
09/12/2017 01:29 PM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
If I may interject a thought here, and with regard to American Airlines but only because that's the airline I have the most experience with, over a lot of years and a lot of different situations, I've noticed they have different policies in place for different situations. That said, often the manner in which they interpret those policies may depend on the person you speak with and the mood they're in at the moment and most importantly, the manner in which you approach them.
This has been my experience over many years and I've always believed the old saying: "You catch more flies with honey......" I can't think of an instance they haven't ultimately seen things MY WAY and acted accordingly.
It can be frustrating, I know, but it really does make a difference in who you deal with and how you handle things. We have no airline status but they still always treat us well. Only hoping this time will be the same when I get to that point. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: molldoll]
#140723
09/12/2017 02:37 PM
09/12/2017 02:37 PM
|
Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
|
Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
|
i just noticed this on AA's website: https://www.aa.com/i18n/travel-info/travel-alerts.jspHurricane Irma - St. Maarten Information current as of September 12, 2017
If you’re traveling to/through/from:
St. Maarten, St. Maarten (SXM) The change fee may be waived if you:
Are traveling on an American Airlines flight Bought your ticket by September 10, 2017 Are scheduled to travel September 5 - December 31, 2017 Can travel September 10, 2017 - September 30, 2018 Don't change your origin or destination city Rebook in the same cabin or pay the difference Change your trip
If your trip is eligible, you can change it online. Here’s how:
Find your trip If your trip is eligible, you’ll see the option to ‘change trip’ in the toolbar
|
|
|
Re: American Airlines
[Re: Cathyg]
#140726
09/12/2017 03:47 PM
09/12/2017 03:47 PM
|
Joined: Dec 2015
Posts: 71 S. Carolina
JoeD1949
Traveler
|
Traveler
Joined: Dec 2015
Posts: 71
S. Carolina
|
Cathyg said: Wow... we must be special
I did not realize my husband has such clout.... You are special. Best deal we could get with AA was return our miles and refund our taxes all for the low, low fee of $175 to put back our 80,000 Frequent Flyer miles. Our problem was we booked our tickets on February 17. We could only switch to another location if we completed our travel by 2/16/18. The AA representative was really surprised we were canceling our November 6 reservation. "Your trip isn't until Nov. 6. I'm sure repairs will be made by then." Never booking a flight that far in advance again. Wish I could say "never flying AA again" but we live in Charlotte where AA controls 90% of the gates.
|
|
|
Re: American Airlines
[Re: Cathyg]
#140727
09/12/2017 04:49 PM
09/12/2017 04:49 PM
|
Joined: Mar 2007
Posts: 539 Sugar Land, Tx
IslandBoi
Traveler
|
Traveler
Joined: Mar 2007
Posts: 539
Sugar Land, Tx
|
Cathyg said: Yes we used ff miles...My husband is executive platinum ... perhaps that's why he was treated so nicely... there's your answer right there...Executive Platinum members are always excluded from having to pay these fees regarding award travel changes/cancellations....nothing to do with the hurricane or anyone being nice, it's just one of the perks of that level from AA site: The award reinstatement fee will be waived for Executive Platinum members using miles from their account
|
|
|
Re: American Airlines
[Re: IslandBoi]
#140729
09/12/2017 06:23 PM
09/12/2017 06:23 PM
|
Joined: Sep 2017
Posts: 11
storolaf
Traveler
|
Traveler
Joined: Sep 2017
Posts: 11
|
My scheduled flight in today was split...flight home Sunday Delta...I'm diamond and on miles, took a minute and refunded fully. American flight down today....6 phone calls, five times on internet, four apps for refunds....arguing with them as they refused to refund seat upgrades, until I yelled at them. Success and this on a flight hubbing through closed Miami airport that they cancelled both legs...otherwise, I was getting no where, it was a cash ticket. On Delta, they just moved my Feb flight to Roatan without penalty but again, I'm Diamond, but this was not a miles ticket....status has its privs, but American is the worst....I could tell you stories of an airline abandoning people in middle of night on diversions that even didn't pull the gate checked stuff off the plane...refused to do so...the stories get worse from there, but only midweek SXM airline right now
|
|
|
Re: American Airlines
[Re: JimandBeth]
#140739
09/13/2017 07:00 PM
09/13/2017 07:00 PM
|
Joined: Apr 2008
Posts: 2,966 Connecticut
The_Lurker
Traveler
|
Traveler
Joined: Apr 2008
Posts: 2,966
Connecticut
|
JimandBeth said: Lurker, pretty sure that the AA supervisor I spoke to went to the same charm school as yours. <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> We all need a good laugh-- Thank-you
|
|
|
Re: American Airlines
[Re: The_Lurker]
#140740
09/13/2017 07:09 PM
09/13/2017 07:09 PM
|
Joined: Jul 2006
Posts: 13,415 Peaceful Eastern North Carolin...
GaKaye
Traveler
|
Traveler
Joined: Jul 2006
Posts: 13,415
Peaceful Eastern North Carolin...
|
My plan is to wait a few days. I think they're being inundated with demands (not requests) for refunds, and they're overwhelmed. I bought non-refundable tickets, so to expect a cash refund, regardless of the circumstances, is unrealistic. I'm guessing they won't be flying by the time of my scheduled flight (November 25), in which case they'll be forced to refund. However, if I can get the funds bank with an expiration of December, 2018, then I'll be satisfied.
|
|
|
Re: American Airlines
[Re: BeachKitten]
#140742
09/13/2017 07:34 PM
09/13/2017 07:34 PM
|
Joined: Jul 2011
Posts: 402
DavidinChelseaMA
Traveler
|
Traveler
Joined: Jul 2011
Posts: 402
|
BeachKitten said: David, when was your JetBlue flight?
Ours is 10/28. I have come to the realization that we cannot go. There is not one single thing standing, or anyplace we go that is in tact. Our flight was for October 14th, 2017.
|
|
|
Re: American Airlines
[Re: Macadoo]
#140743
09/13/2017 08:04 PM
09/13/2017 08:04 PM
|
Joined: Apr 2008
Posts: 2,966 Connecticut
The_Lurker
Traveler
|
Traveler
Joined: Apr 2008
Posts: 2,966
Connecticut
|
Macadoo said: Lurker, can I ask the dates ( in general) for you delta flights that were refunded? My contact to delta about our options were not positive, but we are a ways out yet My Delta flight was a return on November 20th. He almost laughed when I told him how much I appreciated it.
|
|
|
Re: American Airlines
[Re: The_Lurker]
#140745
09/13/2017 08:36 PM
09/13/2017 08:36 PM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
The_Lurker said: Georgia, ours is miles. I will wait for them to cancel our flight and call back.
They are telling people, who know someone who was refunded, to get their locator number and then they would be refunded or miles reinstated. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Yikes.gif" alt="" /> Just a minor correction Terry re that last sentence. AA told me they would consider waiving the return fee. Sadly, I know now our situations are different because of their AA status as opposed to our non-status so I'm not terribly optimistic at this point. But ya' just never know...... <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />.
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: pat]
#140749
09/14/2017 07:58 AM
09/14/2017 07:58 AM
|
Joined: Apr 2008
Posts: 2,966 Connecticut
The_Lurker
Traveler
|
Traveler
Joined: Apr 2008
Posts: 2,966
Connecticut
|
pat said:The_Lurker said: Georgia, ours is miles. I will wait for them to cancel our flight and call back.
They are telling people, who know someone who was refunded, to get their locator number and then they would be refunded or miles reinstated. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Yikes.gif" alt="" /> Just a minor correction Terry re that last sentence. AA told me they would consider waiving the return fee. Sadly, I know now our situations are different because of their AA status as opposed to our non-status so I'm not terribly optimistic at this point. But ya' just never know...... <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />. Pat, they did tell me the same thing. BUT why??? I'm not going to worry about it any longer--I will try when the flight gets canceled. I am definitely going with Delta!
|
|
|
Re: American Airlines
[Re: The_Lurker]
#140754
09/15/2017 08:33 AM
09/15/2017 08:33 AM
|
Joined: Aug 2007
Posts: 131
smalbany
Traveler
|
Traveler
Joined: Aug 2007
Posts: 131
|
American has posted a fee change waiver policy for travel to SXM on its Travel Alerts page https://www.aa.com/i18n/travel-info/travel-alerts.jsp Hurricane Irma - St. Maarten Information current as of September 14, 2017 If you’re traveling to/through/from: St. Maarten, St. Maarten (SXM) The change fee may be waived if you: Are traveling on an American Airlines flight Bought your ticket by September 10, 2017 Are scheduled to travel September 5 - December 31, 2017 Can travel September 10, 2017 - September 30, 2018 Don't change your origin or destination city Rebook in the same cabin or pay the difference Good luck to all.
|
|
|
Re: American Airlines
[Re: drewmon]
#140756
09/15/2017 11:37 AM
09/15/2017 11:37 AM
|
Joined: Jun 2011
Posts: 33 Philadelphia
medskis
Traveler
|
Traveler
Joined: Jun 2011
Posts: 33
Philadelphia
|
REIMBURSEMENT OF CHANGE FEES etc by your CC company (maybe) I just hung up with a BENEFITS SPECIALIST re Travel Protection benefit on my Citibannk AA advantage Platinum World Master Card. She confirmed if you bought your ticket using that card, you are eligible to claim for change fees or loss of your refund. Specifically she said if AA gives you a credit voucher that has to be used by a certain date, and that date expires, call after that to oursue a claim. If you change your ticket and are assesed a change fee....call Citi benefits specilaist and they will work with you over the phone to file a claim and reimburse. Below are links to online benefits page addressing that...and a general ohone number on the back of card. I have not yet tried to switch my oct 28 tickets to an alternate destination, but I wanted to be prepared before i contact AA CARD BENEFIT Trip Cancellation & Interruption Protection: Travel plans can go awry for many reasons. If certain unforeseen events get in the way of your trip, you may be reimbursed for non–refundable trip expenses, like change fees, provided you paid for the trip with your Citi card. https://www.citi.com/credit-cards/credit...1HY771C1L10102WCITI AA TEl: 8887662484
|
|
|
Re: American Airlines
[Re: SXMScubaman]
#140762
09/16/2017 03:04 AM
09/16/2017 03:04 AM
|
Joined: Jan 2007
Posts: 1,613 originally Long Island, NY/now...
irish1223
Traveler
|
Traveler
Joined: Jan 2007
Posts: 1,613
originally Long Island, NY/now...
|
SXMScubaman said: Correct. But if they are not cancelled as yet it doesn't qualify under the law. Future flights are still pending which is the difference. That is correct. They are not obligated to refund in full unless the flight is cancelled. It seems a lot of airlines are only cancelling through the end of October at this point. There are other options for those scheduled further out.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
|
|
|
Re: American Airlines
[Re: indi]
#140763
09/16/2017 03:05 AM
09/16/2017 03:05 AM
|
Joined: Jan 2007
Posts: 1,613 originally Long Island, NY/now...
irish1223
Traveler
|
Traveler
Joined: Jan 2007
Posts: 1,613
originally Long Island, NY/now...
|
Delta allowed me to change my non-refundable ticket for Seattle (going on cruise out of there) next June without a change fee. And they deposited the difference in fare into my Delta account to use up to a year from now.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
|
|
|
Re: American Airlines
[Re: GaKaye]
#140765
09/16/2017 10:14 PM
09/16/2017 10:14 PM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
After several phone calls on Thursday afternoon I was able to get our March trip rebooked to another island at no charge but no dice on returning our FF miles (unless we wanted to pay a reinstatement fee of $150.00 each) so I finally gave up and thought I'd wait it out and see if the November flight was eventually cancelled, in which event we'd get the miles reinstated at no cost to us, and if not, I'd just forfeit them. After reading The_Lurkers experience, I sent emails off yesterday morning referencing the November flights, and the miles were refunded today to both FF accounts. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: GaKaye]
#140769
09/18/2017 07:58 AM
09/18/2017 07:58 AM
|
Joined: Aug 2006
Posts: 127
mcpandt
Traveler
|
Traveler
Joined: Aug 2006
Posts: 127
|
GaKaye said: For those who have had problems getting AA to refund: the reservationists do not have the authority to refund. Go online, scroll down to Contact us, and then to Compliments and Complaints. Fill out the form, explaining the situation and requesting a refund (or whatever it is you want). Our flights were for November 25 thru December 9. I explained that our unit would not be available for us, and I asked for either a full refund or a credit to be used at any time in 2018, with no change fees. I received notice today that my purchase price will be refunded in full. Thanks for the advice GaKaye. We booked in July, one way with points and one way we purchased tickets. Called last night to cancel and requested full refund and points to be returned. Was advised that per company policy they could not provide a refund, only a voucher for travel by July of next year, and that to return points there would be a $150 fee on first ticket and $25 on second. After requesting a supervisor they informed be that I could contact customer service. I submitted a complaint last night. Wish I had read your post before I made the call, would have saved some aggravation....
|
|
|
Re: American Airlines
[Re: The_Lurker]
#140774
09/18/2017 06:37 PM
09/18/2017 06:37 PM
|
Joined: Jul 2003
Posts: 2,000 North Kingstown, Rhode Island
RI Bob C
Traveler
|
Traveler
Joined: Jul 2003
Posts: 2,000
North Kingstown, Rhode Island
|
It is not working for us. We booked our 11/24 tickets on 1/21/17. If we change our flights and leave by 1/21/18 we avoid any transfer fee but there are personal complications that get involved so we can't go until later in the year. We have to pay a fee to bank the miles. Punished for booking early. Need to edit this since I just got a call from AA that suggests I not cancel until I know when I want to go and rebook with no penalty but do this before we are scheduled to leave. Happy with that
Last edited by Bob_Dot; 09/18/2017 09:30 PM.
|
|
|
Re: American Airlines
[Re: GaKaye]
#140775
09/19/2017 08:51 PM
09/19/2017 08:51 PM
|
Joined: Jun 2004
Posts: 71 Colorado
JohnMel
Traveler
|
Traveler
Joined: Jun 2004
Posts: 71
Colorado
|
GaKaye said: For those who have had problems getting AA to refund: the reservationists do not have the authority to refund. Go online, scroll down to Contact us, and then to Compliments and Complaints. Fill out the form, explaining the situation and requesting a refund (or whatever it is you want). Our flights were for November 25 thru December 9. I explained that our unit would not be available for us, and I asked for either a full refund or a credit to be used at any time in 2018, with no change fees. I received notice today that my purchase price will be refunded in full. Great advice, this worked for us as well! Our miles were returned, no redeposit fees, and taxes were refunded. Thanks, GaKaye!
|
|
|
Re: American Airlines
[Re: mcpandt]
#140778
09/20/2017 11:23 PM
09/20/2017 11:23 PM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
I didn't do very well with the phone calls as half the reservation people are clueless as to what's happened in St. Maarten and everyone seems to be working under a different and limited set of rules. They're doing their best but the situation is crazy. At this point I think they should abandon all the existing rules and just give people straight refunds. That's what Jet Blue did when I spoke with them and they're the ones I feared might be more difficult. We did finally reach a suitable arrangement with AA to exchange our March tickets to another destination without any fees or penalties. The email worked very well with regard to the air mile reinstatements without any fees.
I know how frustrating it is. Good luck! <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: mcpandt]
#140780
09/21/2017 08:27 AM
09/21/2017 08:27 AM
|
Joined: Apr 2008
Posts: 2,966 Connecticut
The_Lurker
Traveler
|
Traveler
Joined: Apr 2008
Posts: 2,966
Connecticut
|
mcpandt said: Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results. Did you try writing a message on their website through customer service? You pick American Advantage Customer Service's complaint and write a short message. (A few steps) It seems to work.
|
|
|
Re: American Airlines
[Re: mcpandt]
#140781
09/21/2017 08:34 AM
09/21/2017 08:34 AM
|
Joined: Nov 2009
Posts: 3,278 Maryland/DC Metro
BeachKitten
Traveler
|
Traveler
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
|
mcpandt said: Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results. I know of someone who wrote an email to Doug Parker, CEO of American. Got her refund later that day.
"It is good to do nothing all day, and then to rest"
|
|
|
Re: American Airlines
[Re: The_Lurker]
#140786
09/21/2017 06:59 PM
09/21/2017 06:59 PM
|
Joined: Aug 2006
Posts: 127
mcpandt
Traveler
|
Traveler
Joined: Aug 2006
Posts: 127
|
The_Lurker said:mcpandt said: Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results. Did you try writing a message on their website through customer service? You pick American Advantage Customer Service's complaint and write a short message. (A few steps) It seems to work. We did that and they told us to call the Aadvantage line. Our situation is a little unique as we used flier miles down and bought the tickets back. The Aadvantage folks offered to put the miles back without fees, but we had to use the purchased tickets within one year of purchase to any destination. Problem for us is we don't have a need for the tickets and won't use them. Our other vacations are planned and paid for. I like the idea of the CEO, I think I'll go that route. Otherwise I'll just wait for them to cancel the flights. Thanks everyone for the ideas. That's the great thing about this forum.
|
|
|
Re: American Airlines
[Re: BeachKitten]
#140787
09/21/2017 09:40 PM
09/21/2017 09:40 PM
|
Joined: Aug 2006
Posts: 127
mcpandt
Traveler
|
Traveler
Joined: Aug 2006
Posts: 127
|
BeachKitten said:pburke40 said: What email did you use to write to Doug Parker CEO of American Airlines? douglas.parker@aa.com Just tried it, thanks for the advice.
|
|
|
Re: American Airlines
[Re: mcpandt]
#140788
09/21/2017 10:01 PM
09/21/2017 10:01 PM
|
Joined: Aug 2007
Posts: 131
smalbany
Traveler
|
Traveler
Joined: Aug 2007
Posts: 131
|
Today's AA Travel Alert https://www.aa.com/i18n/travel-info/travel-alerts.jsp now extends the period for which you can make changes to the flights scheduled through August 31, 2018. Last week the period covered was through the end of 2017. Personally, I want a refund not a change fee waiver and am waiting to see if my December flight is cancelled before taking action.
|
|
|
Re: American Airlines
[Re: smalbany]
#140789
09/22/2017 08:02 AM
09/22/2017 08:02 AM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
So we are scheduled for a March 28th flight. It seems we fall into the new update requirements. The only part i don't like is we would have to rebook the same destination. I'm thinking i would try appealing to the compliment/complaint section as suggested by Lurker. I would prefer a refund, but would settle for a waived change fee. What is the feelings on the success rate for this route, especially with the new date extension? Am i interpreting the rules correctly? <img src="http://www.traveltalkonline.com/forums/images/graemlins/thanks.gif" alt="" />
|
|
|
Re: American Airlines
[Re: mcpandt]
#140790
09/22/2017 08:10 AM
09/22/2017 08:10 AM
|
Joined: Nov 2009
Posts: 3,278 Maryland/DC Metro
BeachKitten
Traveler
|
Traveler
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
|
mcpandt said:BeachKitten said:pburke40 said: What email did you use to write to Doug Parker CEO of American Airlines? Great! Let me know how it goes. I've seen it work for others. Probably depends on the strength of your approach and details. ie. State Dept not wanting US Citizens there now. Garbage everywhere, rodents, no water, etc. Disease risk. REFUND! Not flight credit. douglas.parker@aa.com Just tried it, thanks for the advice.
"It is good to do nothing all day, and then to rest"
|
|
|
Re: American Airlines
[Re: SXMbeacher]
#140791
09/22/2017 08:28 AM
09/22/2017 08:28 AM
|
Joined: Apr 2001
Posts: 14,646 Brookfield, CT.
pat
Traveler
|
Traveler
Joined: Apr 2001
Posts: 14,646
Brookfield, CT.
|
I was successful early and able to get my March flights changed to another date and another destination with no fee and no penalty via a PHONE CALL.
What I couldn't get done that way was having FF miles for a different trip returned to my account w/o the reinstatement charge. Ultimately I used the AA Advantage customer service email form and it was done in less than 24 hours and the miles were back in my account. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
|
|
|
Re: American Airlines
[Re: pat]
#140792
09/22/2017 08:36 AM
09/22/2017 08:36 AM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
Thanks Pat. I did not use air miles, and actually booked through Expedia, so i don't know if that changes anything.
|
|
|
Re: American Airlines
[Re: SXMbeacher]
#140793
09/22/2017 09:03 AM
09/22/2017 09:03 AM
|
Joined: Aug 2000
Posts: 82,721 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,721
Central Florida!
|
Hope you are able to get your situation resolved to your satisfaction, but I do wonder if part of your problem is Expedia also being involved. Whenever there is someone else between you and the airline, it adds another layer of confusion. If nothing goes wrong, it's great, but if something goes wrong, it can be a major FUBAR situation.
Carol Hill
|
|
|
Re: American Airlines
[Re: Carol_Hill]
#140794
09/22/2017 09:46 AM
09/22/2017 09:46 AM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
Thanks Carol. I did email the Expedia trip help department, due to long,long call wait times. I got a response that due to high email volumes due to Irma, that it may take up to 14 days for a response....... Wow!.......I sent it on the 12th and am still waiting. I'm going to reconsider how i book my vacations going forward.
|
|
|
Re: American Airlines
[Re: wts]
#140799
09/24/2017 05:33 PM
09/24/2017 05:33 PM
|
Joined: Aug 2006
Posts: 127
mcpandt
Traveler
|
Traveler
Joined: Aug 2006
Posts: 127
|
wts said: Emailed CEO as suggested in earlier post. Responded in less than 24 hours miles redeposited and fees waived. Flight was scheduled for 10/21. Thanks for info
Walt Glad that worked for you. I sent my email to the CEO on the 21st and have still not received a reply or any contact at all. I guess I'll give it a few more days and try again.
|
|
|
Re: American Airlines
[Re: mcpandt]
#140800
09/24/2017 08:09 PM
09/24/2017 08:09 PM
|
Joined: Feb 2010
Posts: 192 Columbia, SC, USA
DandM29212
Traveler
|
Traveler
Joined: Feb 2010
Posts: 192
Columbia, SC, USA
|
We had two set of tickets to SXM for Christmas and Spring Break. AA changed both sets last week for new origins and destinations - no hassle at all, no change fees, just "what do you want to do sir, I told them dates and flights I wanted, click, click, done, is there anything else I can do for you?" One call each set, no waits, process done quickly both times. Agents were amazingly polite. I'm not sure if I've ever had a better Customer Service experience! Thank you, AA! We'll be back to SXM in 2019 and stay twice as long to make up for missing 2018!
|
|
|
Re: American Airlines
[Re: usasxmlover]
#140803
09/28/2017 02:30 PM
09/28/2017 02:30 PM
|
Joined: Oct 2015
Posts: 12 LA
sierrasteve
Traveler
|
Traveler
Joined: Oct 2015
Posts: 12
LA
|
Economy The cheapest I could get last May. LA to SXM round trip for two.
Last edited by sierrasteve; 09/28/2017 02:46 PM.
|
|
|
Re: American Airlines
[Re: Carol_Hill]
#140806
10/04/2017 07:31 PM
10/04/2017 07:31 PM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
So, i am still waiting for a reply from Expedia, from my email on Sept. 12th. They sent me a case number also. What a joke. I used the AA complaint/comment route and the long and short of it is, i am getting a change waiver fee for my March 28th flight. Expedia didn't seem to be any factor in their decision. Now the question is where to go, or will the island be really ready, or a place we want to be by then?
|
|
|
Re: American Airlines
[Re: 0810]
#140810
10/05/2017 08:02 AM
10/05/2017 08:02 AM
|
Joined: Aug 2000
Posts: 82,721 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,721
Central Florida!
|
Hope you are able to get it resolved to your satisfaction. Again, a hard lesson to learn--don't book air through a second party. It works until something goes wrong.
Carol Hill
|
|
|
Re: American Airlines
[Re: Carol_Hill]
#140811
10/05/2017 08:15 AM
10/05/2017 08:15 AM
|
Joined: Mar 2017
Posts: 658 Maine
SXMbeacher
Traveler
|
Traveler
Joined: Mar 2017
Posts: 658
Maine
|
I booked through Expedia and that was never mentioned in my interactions with AA. But i am not happy with them over the lack of response to my request!
Last edited by SXMbeacher; 10/05/2017 08:16 AM.
|
|
|
Re: American Airlines
[Re: SXMMike]
#140813
10/08/2017 11:22 AM
10/08/2017 11:22 AM
|
Joined: Aug 2000
Posts: 82,721 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,721
Central Florida!
|
Yes, regardless, if they significantly change the time of your flight, or go to a connecting flight, something like that, you are ENTITLED to your money back, period. That's federal law.
Carol Hill
|
|
|
Re: American Airlines
[Re: boucharda]
#140818
10/08/2017 04:50 PM
10/08/2017 04:50 PM
|
Joined: Aug 2000
Posts: 82,721 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,721
Central Florida!
|
Again, why not?? If they substantially change the flight, you are entitled to a REFUND, no questions.
Carol Hill
|
|
|
Re: American Airlines
[Re: weeks5051]
#140819
10/08/2017 04:52 PM
10/08/2017 04:52 PM
|
Joined: Aug 2000
Posts: 82,721 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,721
Central Florida!
|
NO, that is not true at all. It's only if it is a SUBSTANTIAL change. One minute is not substantial.
Carol Hill
|
|
|
Re: American Airlines
[Re: Carol_Hill]
#140821
10/08/2017 05:11 PM
10/08/2017 05:11 PM
|
Joined: Dec 2004
Posts: 5,085 Massachusetts
boucharda
Traveler
|
Traveler
Joined: Dec 2004
Posts: 5,085
Massachusetts
|
Yes, but then I have to scramble to find another flight....plenty of time to decide
..and one minute would not be an issue....two hours would not be an issue...a change to a huge layover, overnight flight, or more connections would be an issue A refund just gets me back to square one but at a later date and higher prices
Last edited by boucharda; 10/08/2017 05:15 PM.
|
|
|
Re: American Airlines
[Re: molldoll]
#140823
10/08/2017 05:17 PM
10/08/2017 05:17 PM
|
Joined: Dec 2008
Posts: 2,106 Southport, North Carolina, US
candj
Traveler
|
Traveler
Joined: Dec 2008
Posts: 2,106
Southport, North Carolina, US
|
Our flight was from November 26th through December 9th and they cancelled it no questions asked.
Fair winds and following seas! SSN691-May She Ever Prowl The Seas in Defense of Human Freedom! SSN787-Preserving Peace, Prepared for War
|
|
|
Re: American Airlines
[Re: johnhill]
#140824
10/08/2017 06:01 PM
10/08/2017 06:01 PM
|
Joined: Aug 2000
Posts: 82,721 Central Florida!
Carol_Hill
Traveler
|
Traveler
Joined: Aug 2000
Posts: 82,721
Central Florida!
|
Someone felt sorry for the person, which I am surprised at. The person was lucky to get the refund.
Going to close this one here, since it is over 150 replies. Someone is free to start a new thread.
Carol Hill
|
|
|
|