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Re: American Airlines [Re: The_Lurker] #140786
09/21/2017 06:59 PM
09/21/2017 06:59 PM
Joined: Aug 2006
Posts: 127
mcpandt Offline
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mcpandt  Offline
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Quote
The_Lurker said:
Quote
mcpandt said:
Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results.


Did you try writing a message on their website through customer service?
You pick American Advantage Customer Service's complaint and write a short message. (A few steps)
It seems to work.


We did that and they told us to call the Aadvantage line. Our situation is a little unique as we used flier miles down and bought the tickets back. The Aadvantage folks offered to put the miles back without fees, but we had to use the purchased tickets within one year of purchase to any destination. Problem for us is we don't have a need for the tickets and won't use them. Our other vacations are planned and paid for.

I like the idea of the CEO, I think I'll go that route. Otherwise I'll just wait for them to cancel the flights.

Thanks everyone for the ideas. That's the great thing about this forum.

SXM Sponsors
Re: American Airlines [Re: BeachKitten] #140787
09/21/2017 09:40 PM
09/21/2017 09:40 PM
Joined: Aug 2006
Posts: 127
mcpandt Offline
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mcpandt  Offline
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Posts: 127
Quote
BeachKitten said:
Quote
pburke40 said:
What email did you use to write to Doug Parker CEO of American Airlines?


douglas.parker@aa.com


Just tried it, thanks for the advice.

Re: American Airlines [Re: mcpandt] #140788
09/21/2017 10:01 PM
09/21/2017 10:01 PM
Joined: Aug 2007
Posts: 131
S
smalbany Offline
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smalbany  Offline
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Joined: Aug 2007
Posts: 131
Today's AA Travel Alert https://www.aa.com/i18n/travel-info/travel-alerts.jsp now extends the period for which you can make changes to the flights scheduled through August 31, 2018. Last week the period covered was through the end of 2017. Personally, I want a refund not a change fee waiver and am waiting to see if my December flight is cancelled before taking action.

Re: American Airlines [Re: smalbany] #140789
09/22/2017 08:02 AM
09/22/2017 08:02 AM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Online content
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SXMbeacher  Online Content
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Posts: 656
Maine
So we are scheduled for a March 28th flight. It seems we fall into the new update requirements. The only part i don't like is we would have to rebook the same destination. I'm thinking i would try appealing to the compliment/complaint section as suggested by Lurker. I would prefer a refund, but would settle for a waived change fee. What is the feelings on the success rate for this route, especially with the new date extension? Am i interpreting the rules correctly? <img src="http://www.traveltalkonline.com/forums/images/graemlins/thanks.gif" alt="" />



Re: American Airlines [Re: mcpandt] #140790
09/22/2017 08:10 AM
09/22/2017 08:10 AM
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
BeachKitten Offline
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BeachKitten  Offline
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Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
Quote
mcpandt said:
Quote
BeachKitten said:
Quote
pburke40 said:
What email did you use to write to Doug Parker CEO of American Airlines?


Great! Let me know how it goes. I've seen it work for others. Probably depends on the strength of your approach and details. ie. State Dept not wanting US Citizens there now. Garbage everywhere, rodents, no water, etc. Disease risk.
REFUND! Not flight credit.

douglas.parker@aa.com


Just tried it, thanks for the advice.


"It is good to do nothing all day, and then to rest" wink
Re: American Airlines [Re: SXMbeacher] #140791
09/22/2017 08:28 AM
09/22/2017 08:28 AM
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
pat Offline
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pat  Offline
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Posts: 14,635
Brookfield, CT.
I was successful early and able to get my March flights changed to another date and another destination with no fee and no penalty via a PHONE CALL.

What I couldn't get done that way was having FF miles for a different trip returned to my account w/o the reinstatement charge. Ultimately I used the AA Advantage customer service email form and it was done in less than 24 hours and the miles were back in my account. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: American Airlines [Re: pat] #140792
09/22/2017 08:36 AM
09/22/2017 08:36 AM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Online content
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SXMbeacher  Online Content
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Maine
Thanks Pat. I did not use air miles, and actually booked through Expedia, so i don't know if that changes anything.



Re: American Airlines [Re: SXMbeacher] #140793
09/22/2017 09:03 AM
09/22/2017 09:03 AM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,481
Central Florida!
Hope you are able to get your situation resolved to your satisfaction, but I do wonder if part of your problem is Expedia also being involved. Whenever there is someone else between you and the airline, it adds another layer of confusion. If nothing goes wrong, it's great, but if something goes wrong, it can be a major FUBAR situation.


Carol Hill
Re: American Airlines [Re: Carol_Hill] #140794
09/22/2017 09:46 AM
09/22/2017 09:46 AM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Online content
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SXMbeacher  Online Content
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Maine
Thanks Carol. I did email the Expedia trip help department, due to long,long call wait times. I got a response that due to high email volumes due to Irma, that it may take up to 14 days for a response....... Wow!.......I sent it on the 12th and am still waiting. I'm going to reconsider how i book my vacations going forward.



Re: American Airlines [Re: SXMbeacher] #140795
09/22/2017 10:01 AM
09/22/2017 10:01 AM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,481
Central Florida!
Let us know how it comes out.


Carol Hill
Re: American Airlines [Re: Carol_Hill] #140796
09/22/2017 10:46 AM
09/22/2017 10:46 AM
Joined: Apr 2014
Posts: 7
Bourbonnais, IL
MT13 Offline
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MT13  Offline
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Posts: 7
Bourbonnais, IL
We booked thru Expedia as well for our trip March 2018. I spoke with someone thru Expedia yesterday. She called American and Delta for me. We are able to change flights if booked to the same destination up until August 2018 with no charges. Told her that was not acceptable. She understood and agreed but that was airline policy. She told to keep calling back to the airlines directly to try and get refunds.

Re: American Airlines [Re: MT13] #140797
09/22/2017 06:08 PM
09/22/2017 06:08 PM
Joined: Nov 2007
Posts: 73
virginia beach,va
W
wts Offline
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wts  Offline
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W
Joined: Nov 2007
Posts: 73
virginia beach,va
Emailed CEO as suggested in earlier post. Responded in less than 24 hours miles redeposited and fees waived. Flight was scheduled for 10/21.
Thanks for info

Walt

Re: American Airlines [Re: wts] #140798
09/22/2017 07:34 PM
09/22/2017 07:34 PM
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
BeachKitten Offline
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BeachKitten  Offline
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Posts: 3,278
Maryland/DC Metro
So pleased to learn that worked for you!


"It is good to do nothing all day, and then to rest" wink
Re: American Airlines [Re: wts] #140799
09/24/2017 05:33 PM
09/24/2017 05:33 PM
Joined: Aug 2006
Posts: 127
mcpandt Offline
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mcpandt  Offline
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Joined: Aug 2006
Posts: 127
Quote
wts said:
Emailed CEO as suggested in earlier post. Responded in less than 24 hours miles redeposited and fees waived. Flight was scheduled for 10/21.
Thanks for info


Walt


Glad that worked for you. I sent my email to the CEO on the 21st and have still not received a reply or any contact at all. I guess I'll give it a few more days and try again.

Re: American Airlines [Re: mcpandt] #140800
09/24/2017 08:09 PM
09/24/2017 08:09 PM
Joined: Feb 2010
Posts: 192
Columbia, SC, USA
DandM29212 Offline
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Joined: Feb 2010
Posts: 192
Columbia, SC, USA
We had two set of tickets to SXM for Christmas and Spring Break. AA changed both sets last week for new origins and destinations - no hassle at all, no change fees, just "what do you want to do sir, I told them dates and flights I wanted, click, click, done, is there anything else I can do for you?" One call each set, no waits, process done quickly both times. Agents were amazingly polite. I'm not sure if I've ever had a better Customer Service experience! smile Thank you, AA!

We'll be back to SXM in 2019 and stay twice as long to make up for missing 2018! smile


[Linked Image]
Re: American Airlines [Re: DandM29212] #140801
09/27/2017 11:52 PM
09/27/2017 11:52 PM
Joined: Oct 2015
Posts: 12
LA
S
sierrasteve Offline
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sierrasteve  Offline
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S
Joined: Oct 2015
Posts: 12
LA
I called AA yesterday and requested a refund for my $1560 November 3 - Nov 18 flight. Donna gave me a full refund on the spot, confirmed 12 hours later by email, deposited to my American Express account. Confirmed.

Re: American Airlines [Re: sierrasteve] #140802
09/28/2017 07:10 AM
09/28/2017 07:10 AM
Joined: Nov 2016
Posts: 34
U
usasxmlover Offline
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usasxmlover  Offline
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U
Joined: Nov 2016
Posts: 34
what type of fare did you have?

Re: American Airlines [Re: usasxmlover] #140803
09/28/2017 02:30 PM
09/28/2017 02:30 PM
Joined: Oct 2015
Posts: 12
LA
S
sierrasteve Offline
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sierrasteve  Offline
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S
Joined: Oct 2015
Posts: 12
LA
Economy The cheapest I could get last May. LA to SXM round trip for two.

Last edited by sierrasteve; 09/28/2017 02:46 PM.
Re: American Airlines [Re: sierrasteve] #140804
10/01/2017 08:32 AM
10/01/2017 08:32 AM
Joined: Dec 2006
Posts: 139
Long Island, New York
CaribJoe Offline
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CaribJoe  Offline
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Joined: Dec 2006
Posts: 139
Long Island, New York
Last week I emailed AA (Complaint) to request full reinstatement of FF miles, in addition to a credit card refund of one return economy flight for my Dec/Jan trip. Within 3 days I received a call to let me know that all would be taken care of without any penalty charges. The agent I spoke with could not have been nicer. Kudos to American Airlines. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

Re: American Airlines [Re: molldoll] #140805
10/01/2017 12:58 PM
10/01/2017 12:58 PM
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
I
IslandBoi Offline
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IslandBoi  Offline
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I
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
after several calls over several days to try to get a clear understanding of our options, we finally bit the bullet last week and had our AA flights changed to Barbados...no change fees, but we took it in the shorts regarding the difference in fares...we're also due a refund because our tix to SXM were purchased as 2 one-ways, and after an hour + on the phone, they claimed they were only able to apply the credit for one of the itineraries to the new round-trip itinerary, so will need to issue a refund for the other itinerary <img src="http://www.traveltalkonline.com/forums/images/graemlins/Doh.gif" alt="" />


[Linked Image]
Re: American Airlines [Re: Carol_Hill] #140806
10/04/2017 07:31 PM
10/04/2017 07:31 PM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Online content
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SXMbeacher  Online Content
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Joined: Mar 2017
Posts: 656
Maine
So, i am still waiting for a reply from Expedia, from my email on Sept. 12th. They sent me a case number also. What a joke. I used the AA complaint/comment route and the long and short of it is, i am getting a change waiver fee for my March 28th flight. Expedia didn't seem to be any factor in their decision. Now the question is where to go, or will the island be really ready, or a place we want to be by then?



Re: American Airlines [Re: IslandBoi] #140807
10/05/2017 07:26 AM
10/05/2017 07:26 AM
Joined: Dec 2007
Posts: 464
Tellico Village, TN
jrr1148 Offline
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jrr1148  Offline
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Joined: Dec 2007
Posts: 464
Tellico Village, TN
Had a trip scheduled for November using FF miles. Initially told I could cancel and reschedule to same destination at no cost or reinstate my FF miles with a penalty. I questioned this and the representative upon viewing my actual reservations had noticed that a significant rescheduling of flight times and rerouting had occurred (causing changes of greater than 3 hours duration) and waived the penalty. The taxes paid with the FF transaction would also be credited back to card. Note check you current reservations for flight schedule our rerouting changes - a different set of rules comes into effect. Kudos to AA <img src="http://www.traveltalkonline.com/forums/images/graemlins/Clapping.gif" alt="" />

Re: American Airlines [Re: jrr1148] #140808
10/05/2017 07:42 AM
10/05/2017 07:42 AM
Joined: Jun 2014
Posts: 214
pburke40 Offline
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pburke40  Offline
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Joined: Jun 2014
Posts: 214
I just received a full refund, from American Airlines no change fee, for our February 2018, tickets. I emailed customer relations as someone on this site suggested. AA was very sympathetic and professional.

Re: American Airlines [Re: JoeD1949] #140809
10/05/2017 07:48 AM
10/05/2017 07:48 AM
Joined: May 2004
Posts: 119
Ohio
0
0810 Offline
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0810  Offline
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0
Joined: May 2004
Posts: 119
Ohio
I had ordered tickets through Cheapo Air on American Airlines for Nov 6th and it has been a total hassle. I just got an email this morning, that the origination flight will leave 3 minutes later. I send back to them, that the island is closed. They say that American has not cancelled flights and this goes on and on. I always end with, I want a refund.

Re: American Airlines [Re: 0810] #140810
10/05/2017 08:02 AM
10/05/2017 08:02 AM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 82,481
Central Florida!
Hope you are able to get it resolved to your satisfaction. Again, a hard lesson to learn--don't book air through a second party. It works until something goes wrong.


Carol Hill
Re: American Airlines [Re: Carol_Hill] #140811
10/05/2017 08:15 AM
10/05/2017 08:15 AM
Joined: Mar 2017
Posts: 656
Maine
SXMbeacher Online content
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SXMbeacher  Online Content
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Maine
I booked through Expedia and that was never mentioned in my interactions with AA. But i am not happy with them over the lack of response to my request!

Last edited by SXMbeacher; 10/05/2017 08:16 AM.


Re: American Airlines [Re: SXMbeacher] #140812
10/08/2017 10:17 AM
10/08/2017 10:17 AM
Joined: Jun 2014
Posts: 9
S
SXMMike Offline
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SXMMike  Offline
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Joined: Jun 2014
Posts: 9
I just got off the phone with American. I booked directly through American in April for a trip from Thanksgiving Day through December 3rd. Their original response was to give us credit for flights anywhere up to one year from our original booking date. She did not mention the option of travel to St Maarten with no fees through September 30th, 2018 that is stated on their website. About 2 weeks ago we received notification that our flights had changed, leaving almost 5 hours earlier. It looks like they probably have moved everybody to the 12:05 flight out of Miami since that is the only flight for awhile.
I told her the credit was unacceptable, but that was going nowhere until I asked for a refund based on the time change. She checked with a supervisor on that and about 10 more minutes on the phone and I had a full refund back to the credit card I booked with.

Re: American Airlines [Re: SXMMike] #140813
10/08/2017 11:22 AM
10/08/2017 11:22 AM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 82,481
Central Florida!
Yes, regardless, if they significantly change the time of your flight, or go to a connecting flight, something like that, you are ENTITLED to your money back, period. That's federal law.


Carol Hill
Re: American Airlines [Re: Carol_Hill] #140814
10/08/2017 03:29 PM
10/08/2017 03:29 PM
Joined: Oct 2015
Posts: 66
M
molldoll Offline OP
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molldoll  Offline OP
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M
Joined: Oct 2015
Posts: 66
To show you how screwed up American is (I already received a full credit of ticket departing 10/9) I received an email this morning to check in for my flight. Guess what American the ticket has been canceled and the airport isn't even open!

Re: American Airlines [Re: molldoll] #140815
10/08/2017 04:12 PM
10/08/2017 04:12 PM
Joined: Dec 2004
Posts: 5,082
Massachusetts
boucharda Offline
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boucharda  Offline
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Joined: Dec 2004
Posts: 5,082
Massachusetts
I'm debating whether to trust AA for a flight to Grand Cayman (from BOS) in May...I just can't get the confidence up that it will be the same flight that I book today. I don't mind a minor change but it has more ugly potential than I am willing to accept
Prices are WAAAY below the other airlines but I just can't do it

Re: American Airlines [Re: 0810] #140816
10/08/2017 04:21 PM
10/08/2017 04:21 PM
Joined: Jan 2009
Posts: 1,553
Manhattan
W
weeks5051 Offline
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weeks5051  Offline
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Joined: Jan 2009
Posts: 1,553
Manhattan
If an airline changes the time by just one minute, you have the right to a refund.

Re: American Airlines [Re: weeks5051] #140817
10/08/2017 04:27 PM
10/08/2017 04:27 PM
Joined: Dec 2004
Posts: 5,082
Massachusetts
boucharda Offline
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boucharda  Offline
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Joined: Dec 2004
Posts: 5,082
Massachusetts
Yes, but then I have to scramble to find another flight....plenty of time to decide

Re: American Airlines [Re: boucharda] #140818
10/08/2017 04:50 PM
10/08/2017 04:50 PM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,481
Central Florida!
Again, why not?? If they substantially change the flight, you are entitled to a REFUND, no questions.


Carol Hill
Re: American Airlines [Re: weeks5051] #140819
10/08/2017 04:52 PM
10/08/2017 04:52 PM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,481
Central Florida!
NO, that is not true at all. It's only if it is a SUBSTANTIAL change. One minute is not substantial.


Carol Hill
Re: American Airlines [Re: Carol_Hill] #140820
10/08/2017 05:04 PM
10/08/2017 05:04 PM
Joined: Jan 2009
Posts: 1,553
Manhattan
W
weeks5051 Offline
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weeks5051  Offline
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Joined: Jan 2009
Posts: 1,553
Manhattan
I stand corrected though sometimes an agent will do it for you.

Re: American Airlines [Re: Carol_Hill] #140821
10/08/2017 05:11 PM
10/08/2017 05:11 PM
Joined: Dec 2004
Posts: 5,082
Massachusetts
boucharda Offline
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boucharda  Offline
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Massachusetts
Quote

Yes, but then I have to scramble to find another flight....plenty of time to decide


..and one minute would not be an issue....two hours would not be an issue...a change to a huge layover, overnight flight, or more connections would be an issue

A refund just gets me back to square one but at a later date and higher prices

Last edited by boucharda; 10/08/2017 05:15 PM.
Re: American Airlines [Re: weeks5051] #140822
10/08/2017 05:16 PM
10/08/2017 05:16 PM
Joined: Mar 2011
Posts: 148
ballston lake
J
johnhill Offline
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johnhill  Offline
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J
Joined: Mar 2011
Posts: 148
ballston lake
Our next door neighbor 84 years old broke her leg last year and we tried to cancel her flight and they said no. A week later American changed the flight by 1 minute and I called again and said she wants to cancel as she won't accept the schedule change. The AA agent said you have to be kidding and I said no she is "old fashioned" and the trip is not meant to be. They gave her & hubby a full refund.

Re: American Airlines [Re: molldoll] #140823
10/08/2017 05:17 PM
10/08/2017 05:17 PM
Joined: Dec 2008
Posts: 2,106
Southport, North Carolina, US
candj Offline
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candj  Offline
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Posts: 2,106
Southport, North Carolina, US
Our flight was from November 26th through December 9th and they cancelled it no questions asked.


Fair winds and following seas!
SSN691-May She Ever Prowl The Seas in Defense of Human Freedom!
SSN787-Preserving Peace, Prepared for War
Re: American Airlines [Re: johnhill] #140824
10/08/2017 06:01 PM
10/08/2017 06:01 PM
Joined: Aug 2000
Posts: 82,481
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 82,481
Central Florida!
Someone felt sorry for the person, which I am surprised at. The person was lucky to get the refund.

Going to close this one here, since it is over 150 replies. Someone is free to start a new thread.


Carol Hill
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