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Re: Club O Refunds? [Re: PelicanPirate] #152045
01/11/2018 04:55 PM
01/11/2018 04:55 PM
Joined: Oct 2011
Posts: 16
Washington D.C area
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TD11 Offline
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Washington D.C area
How big is/was Club O --- Number of Rooms?

SXM Sponsors
Re: Club O Refunds? [Re: TD11] #152046
01/11/2018 05:02 PM
01/11/2018 05:02 PM
Joined: Dec 2008
Posts: 157
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Just took a look at the room overview and it looks like 165 rooms

Last edited by PnPinNC; 01/11/2018 05:08 PM.
Re: Club O Refunds? [Re: PelicanPirate] #152177
01/13/2018 12:12 AM
01/13/2018 12:12 AM
Joined: Feb 2016
Posts: 24
Long Island, New York
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Mjc Offline
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Long Island, New York
Received refund check today. Donated some of deposit and got refund on the rest.

Re: Club O Refunds? [Re: PelicanPirate] #152371
01/14/2018 06:35 PM
01/14/2018 06:35 PM
Joined: Aug 2012
Posts: 950
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PelicanPirate Offline OP
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Good to see the refunds flowing to those that need them.

Hope to see Club O get the govt approvals and insurance money flowing they need to get rebuilding plans going.

Re: Club O Refunds? [Re: PelicanPirate] #152513
01/15/2018 09:06 PM
01/15/2018 09:06 PM
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Posts: 930
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Cathyg Offline
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I received an e mail from Florence...the check is in the mail

Re: Club O Refunds? [Re: PelicanPirate] #152514
01/15/2018 09:08 PM
01/15/2018 09:08 PM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Glad to hear it. Seems like the refunds are actually coming now, which is a good thing!!


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #153038
01/21/2018 11:42 AM
01/21/2018 11:42 AM
Joined: Aug 2012
Posts: 950
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PelicanPirate Offline OP
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Anybody new get a check, have a check clear? How long did it take? Any unusual cost assoiated with the deposit?

Re: Club O Refunds? [Re: PelicanPirate] #153042
01/21/2018 11:50 AM
01/21/2018 11:50 AM
Joined: Aug 2000
Posts: 11,500
Eric_Hill Offline

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Quote
Any unusual cost assoiated with the deposit?


The reports are that the checks are drawn on a US Bank in Florida and in US dollars. With that being the case, it would be no different than a normal bank deposit that you would make.


Eric Hill
TTOL Shop
Re: Club O Refunds? [Re: Eric_Hill] #153514
01/25/2018 01:09 PM
01/25/2018 01:09 PM
Joined: Aug 2012
Posts: 950
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PelicanPirate Offline OP
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All good to hear. I’m sure this thread may have generated a bit of impetus to get that all behind them.

Re: Club O Refunds? [Re: PelicanPirate] #153515
01/25/2018 01:13 PM
01/25/2018 01:13 PM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Have the people who posted in this thread previously received their refunds?


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #153522
01/25/2018 02:29 PM
01/25/2018 02:29 PM
Joined: Aug 2004
Posts: 202
St. Louis, MO
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We were told a couple of weeks ago that we had a check on the way. Still have not received it.

Re: Club O Refunds? [Re: sphotovacations] #153536
01/25/2018 05:20 PM
01/25/2018 05:20 PM
Joined: Mar 2001
Posts: 13,069
Ohio
ruralcarrier Offline
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If it was mailed from SXM, it could take forever. If it was mailed from the US, you should have had it within a week of mailing. Sadly, that excuse is old, very old.


J.D.
Re: Club O Refunds? [Re: ruralcarrier] #153542
01/25/2018 05:49 PM
01/25/2018 05:49 PM
Joined: May 2009
Posts: 253
Texas
Sun4MnM Offline
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Sent our deposit refund request to Florence on 18 Jan and she refunded 500 Euros against our credit card on 23 Jan. No complaints...she was very responsive! Apparently, they’ve only gotten the credit card refund capability in the last week.

Re: Club O Refunds? [Re: PelicanPirate] #153589
01/26/2018 10:09 AM
01/26/2018 10:09 AM
Joined: Oct 2004
Posts: 188
Royersford, PA
RABBY Offline
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Royersford, PA
We received an email from Florence on January 16. She advised check was mailed. We have not received the check. This is getting old.


..."there's this one particular harbor"....
Re: Club O Refunds? [Re: RABBY] #153597
01/26/2018 10:35 AM
01/26/2018 10:35 AM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Don't blame you. The one person said that their check was mailed from the US, so if it was mailed from somewhere in the US, you should have gotten it by now.


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #153635
01/26/2018 03:30 PM
01/26/2018 03:30 PM
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Posts: 930
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Cathyg Offline
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We got our check today

Re: Club O Refunds? [Re: PelicanPirate] #153639
01/26/2018 03:52 PM
01/26/2018 03:52 PM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Glad to hear that!


Carol Hill
Re: Club O Refunds? [Re: Cathyg] #153649
01/26/2018 05:24 PM
01/26/2018 05:24 PM
Joined: Mar 2001
Posts: 13,069
Ohio
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Ohio
Good deal. Was is mailed from SXM or the US and what was the postmark date?


J.D.
Re: Club O Refunds? [Re: PelicanPirate] #154306
02/03/2018 11:56 AM
02/03/2018 11:56 AM
Joined: Dec 2005
Posts: 1,622
Royersford, PA (30m NW of Phil...
Biturbo Offline
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We just got our Club Orient refund - $575 from Bank of America. Sending Florence a merci email. This completes the cycle. Refunds received from Club F, Club O & flight insurance. We're happy!


"It's a magic kind of medicine, that no doctor could prescribe." JB
Re: Club O Refunds? [Re: Biturbo] #154309
02/03/2018 12:27 PM
02/03/2018 12:27 PM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Good to hear.


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #155059
02/15/2018 07:34 PM
02/15/2018 07:34 PM
Joined: Mar 2007
Posts: 142
Reston
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Reston
FYI: Following Irma, on Sep 12 we contacted Club O to cancel our November reservations and asked for a refund for our deposit when they were able to do so. On Feb 4, I emailed Florence to request that a refund be issued to our credit card. On Feb 7, she responded that our credit card had been refunded the 500 euro amount, and on Feb 11 the refund showed up in our statement. So, to Florence and Club O, I want to thank you for following through with your refund policy - it was effortless on our part (which is more than I can say regarding JetBlue), and we look forward to the day we can return !

Re: Club O Refunds? [Re: PelicanPirate] #155062
02/15/2018 10:27 PM
02/15/2018 10:27 PM
Joined: Jul 2007
Posts: 311
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I have been reading with interest TTOL posters complaining about the time it took to get their deposit refunds back.
My wife and I had made reservations at Club O for last October and again for April 2018. The total deposit was equivalent to four or five nights in the circle.
After seeing the scope of destruction to Saint Martin and especially Club Orient we decided to do the right thing.
If you can afford to stay at Club O you can afford to do the right thing.

Re: Club O Refunds? [Re: PelicanPirate] #155065
02/16/2018 12:11 AM
02/16/2018 12:11 AM
Joined: Aug 2012
Posts: 149
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foreversxm Offline
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What a wonderful, thoughtful thing to do. I can only imagine the struggle these hotels are going through just to get rebuilt and back open not to mention then trying to sort out demanding guests refund requests with limited resources while trying to get their own life's back together. No one like to lose money but I just think the islands business in general and what a huge loss it is in comparison to a most hotel deposits. The hotel we stay at offer us a refund for our OCT 2017 trip but we let them hold it for a future visit. What goes around comes around but do the right thing can mean many things to others.

Re: Club O Refunds? [Re: PelicanPirate] #155066
02/16/2018 01:09 AM
02/16/2018 01:09 AM
Joined: Nov 2006
Posts: 1,165
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Some can afford to donate their deposits and perhaps still vacation elsewhere this year. Others cannot. Everyone’s personal financial situation is different. I don’t ask, and I don’t judge.

Re: Club O Refunds? [Re: Bahston] #155077
02/16/2018 10:05 AM
02/16/2018 10:05 AM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Bahston--Amen. What is the 'right' thing to do depends on the person's individual situation, and there is a difference between holding a deposit for future use and making a gift of it to the business. People that frequent Club O love the place and want it to survive, as it is a truly unique place in the world, but when it comes down to it, Club O is a BUSINESS.


Carol Hill
Re: Club O Refunds? [Re: Carol_Hill] #155080
02/16/2018 10:46 AM
02/16/2018 10:46 AM
Joined: Oct 2004
Posts: 188
Royersford, PA
RABBY Offline
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Carol - you are so right ! Yes, we love SXM and Club O with all our heart. We have given them our business for many, many years. However, at the end of the day, it is a business. A business which should have contingency plans in place, all the right insurance, etc. We were more concerned about the wonderful folks who ended up losing their jobs; their livelihood. We were scheduled for November and requested a refund. We received the refund, after many, many emails, etc. The "right" thing for us, was to put that money towards another vacation, which we did. We don't have unlimited vacation dollars and vacation days ! We don't judge; and don't expect to be judged by not donating our deposit to Club O.


..."there's this one particular harbor"....
Re: Club O Refunds? [Re: RABBY] #155081
02/16/2018 11:06 AM
02/16/2018 11:06 AM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Agreed, we all truly are concerned about those individuals who are hurting financially from the hurricane, which is virtually everyone who works in the tourism industry. But Club O is a business, and a fairly big business, as far as SXM is concerned.


Carol Hill
Re: Club O Refunds? [Re: RABBY] #155086
02/16/2018 12:14 PM
02/16/2018 12:14 PM
Joined: Mar 2009
Posts: 8,025
Auburn, WA
SXMScubaman Online content
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Auburn, WA
Originally Posted by RABBY
Carol - you are so right ! Yes, we love SXM and Club O with all our heart. We have given them our business for many, many years. However, at the end of the day, it is a business. A business which should have contingency plans in place, all the right insurance, etc. We were more concerned about the wonderful folks who ended up losing their jobs; their livelihood. We were scheduled for November and requested a refund. We received the refund, after many, many emails, etc. The "right" thing for us, was to put that money towards another vacation, which we did. We don't have unlimited vacation dollars and vacation days ! We don't judge; and don't expect to be judged by not donating our deposit to Club O.

Right on.

Re: Club O Refunds? [Re: PelicanPirate] #155087
02/16/2018 12:15 PM
02/16/2018 12:15 PM
Joined: Mar 2009
Posts: 8,025
Auburn, WA
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" But Club O is a business, and a fairly big business, as far as SXM is concerned."
So true.

Re: Club O Refunds? [Re: RABBY] #155116
02/16/2018 06:29 PM
02/16/2018 06:29 PM
Joined: Jan 2007
Posts: 1,458
originally Long Island, NY/now...
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originally Long Island, NY/now...
clapping clapping clapping clapping clapping clapping

Who is anyone to tell others what 'the right thing to do' is? thumbsdown mad


Robin & Ed

[Linked Image]
Re: Club O Refunds? [Re: PelicanPirate] #155156
02/17/2018 10:30 PM
02/17/2018 10:30 PM
Joined: Jan 2010
Posts: 3,610
Oyster Pond St. Martin
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Oyster Pond St. Martin
My business was shut down Sept 7 and we didn't start back up until Dec 25 and I had made $50,000 in refunds for everyone who had booked for the months we were not able to deliver tours by the middle of Oct. Everyone was refunded in full before they even asked for refunds. That's just the way I run my business

Re: Club O Refunds? [Re: soualigacapt] #155157
02/17/2018 10:34 PM
02/17/2018 10:34 PM
Joined: Apr 2001
Posts: 11,718
Brookfield, CT.
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And that, My Friend, is but one of the many reasons you and Captain Brett and Soualiga day trips are so very well respected. Well, that along with the fact that everyone I’ve spoken to who has actually gone out with you has had a great day!


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Club O Refunds? [Re: pat] #155160
02/17/2018 11:00 PM
02/17/2018 11:00 PM
Joined: Aug 2000
Posts: 65,842
Central Florida!
Carol_Hill Offline
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Bob--Yes, that is the way things should be done..


Carol Hill
Re: Club O Refunds? [Re: PelicanPirate] #155176
02/18/2018 12:17 PM
02/18/2018 12:17 PM
Joined: Mar 2009
Posts: 8,025
Auburn, WA
SXMScubaman Online content
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Exactly.

Re: Club O Refunds? [Re: soualigacapt] #155192
02/18/2018 05:46 PM
02/18/2018 05:46 PM
Joined: Jan 2018
Posts: 51
Eastern shore South Carolina
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Jay&Kath Offline
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Eastern shore South Carolina
Can we book 6 people for June

Re: Club O Refunds? [Re: Jay&Kath] #155198
02/18/2018 08:03 PM
02/18/2018 08:03 PM
Joined: Jun 2009
Posts: 3,207
Portland, OR
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This is his website: Capt. Bob


[Linked Image]
Re: Club O Refunds? [Re: PelicanPirate] #155978
03/04/2018 04:41 AM
03/04/2018 04:41 AM
Joined: Aug 2012
Posts: 950
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PelicanPirate Offline OP
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As was mentioned on the Bare Necessities cruise by a Club O owner, they are/have issued refunds. They said to ask if you havent gotten yours. I think that about wraps the refund issue as it sounds like most have been made whole.

Re: Club O Refunds? [Re: PelicanPirate] #160334
05/06/2018 05:14 PM
05/06/2018 05:14 PM
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Posts: 950
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PelicanPirate Offline OP
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Went to our local club this weekend and there were two Club Oers who hadnt asked for their refund and didnt know to do so.

Re: Club O Refunds? [Re: PelicanPirate] #167358
08/08/2018 02:41 AM
08/08/2018 02:41 AM
Joined: Aug 2012
Posts: 950
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PelicanPirate Offline OP
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So, Club O Just announced they are refunding any deposits that folks decided to keep on account for a future stay, so they said it may take a bit with folks cards/expiration dates may have expired and they would have to make contact to issue the refund.

Re: Club O Refunds? [Re: PelicanPirate] #167363
08/08/2018 07:32 AM
08/08/2018 07:32 AM
Joined: Feb 2009
Posts: 80
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stangied Offline
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Well if most people are like me that left their deposit with them for future stays or just to help them until they could get back up and running are not concerned about how long it takes to get the refund. So if your not one that left them your deposit I don't t think this should concern you. I know for one the card i used has had to have the numbers changed because of fraud with a merchant here in the U.S. So I am sure it may take a while for me to get my money back.
It seems to me a lot of people are down on Club O that has no stake in the situation. I never hear on here about all the time share maintenance fees that are having to be paid even though you can use your week

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