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Best an worst US Airlines #214156
01/15/2020 10:23 AM
01/15/2020 10:23 AM
Joined: Dec 2004
Posts: 3,522
Massachusetts
boucharda Offline OP
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boucharda  Offline OP
Traveler
Joined: Dec 2004
Posts: 3,522
Massachusetts
WSJ link to Best and worst airlines 2019

Delta involuntarily bumped 9 passengers in 2019

American ..more than 15,000

SXM Sponsors
Re: Best an worst US Airlines [Re: boucharda] #214157
01/15/2020 10:28 AM
01/15/2020 10:28 AM
Joined: Aug 2000
Posts: 70,645
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Joined: Aug 2000
Posts: 70,645
Central Florida!
Can't read it. They want me to subscribe..


Carol Hill
Re: Best an worst US Airlines [Re: Carol_Hill] #214162
01/15/2020 10:52 AM
01/15/2020 10:52 AM
Joined: Mar 2009
Posts: 11,301
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Joined: Mar 2009
Posts: 11,301
Auburn, WA
Same here.

Re: Best an worst US Airlines [Re: boucharda] #214204
01/15/2020 02:29 PM
01/15/2020 02:29 PM
Joined: Dec 2004
Posts: 3,522
Massachusetts
boucharda Offline OP
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boucharda  Offline OP
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Joined: Dec 2004
Posts: 3,522
Massachusetts
Ahhh...sorry....Delta first/AA last just ahead of United

Re: Best an worst US Airlines [Re: boucharda] #214205
01/15/2020 02:35 PM
01/15/2020 02:35 PM
Joined: Dec 2004
Posts: 3,522
Massachusetts
boucharda Offline OP
Traveler
boucharda  Offline OP
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Joined: Dec 2004
Posts: 3,522
Massachusetts
Ahhh...sorry....Delta first/AA last just ahead of United

Interesting article...compared the US airlines in nine categories...said how Delta has made it a corporate effort to totally eliminate involuntary bumping of passengers (9 vs 15,000+ for AA) and offers significant incentive (cash) for voluntary bumps....

I don't think I can cut/paste the article here since it's subscriber content

Re: Best an worst US Airlines [Re: boucharda] #214209
01/15/2020 02:42 PM
01/15/2020 02:42 PM
Joined: Oct 2017
Posts: 660
S
SammyM Offline
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SammyM  Offline
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S
Joined: Oct 2017
Posts: 660
No surprise that Delta tops the list. I have only had one issue with Delta, and that involved the staff at JFK once when we were returning from SXM a few years ago. We got stranded overnight in JFK, but when we eventually got home I e-mailed their customer service department describing what we went through and they apologized and did us right. When something goes wrong or when awful customer service occurs, many people deal with it and say "that's just the airlines being themselves", but the better ones do want to hear from you (that's what they told us at Delta). It's not frivolous complaining, but feedback that airlines need to do things better in the future.

Re: Best an worst US Airlines [Re: boucharda] #214212
01/15/2020 02:49 PM
01/15/2020 02:49 PM
Joined: Nov 2006
Posts: 1,406
B
Bahston Offline
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Bahston  Offline
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B
Joined: Nov 2006
Posts: 1,406
Delta is fortunate that they never adopted the 737Max. AA, not so much.

Re: Best an worst US Airlines [Re: boucharda] #214213
01/15/2020 02:58 PM
01/15/2020 02:58 PM
Joined: Aug 2000
Posts: 70,645
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Posts: 70,645
Central Florida!
boucharda--correct, you can't copy and paste it. I was pretty shocked at that number of only 9 involuntary bumps by Delta.


Carol Hill
Re: Best an worst US Airlines [Re: boucharda] #214214
01/15/2020 02:59 PM
01/15/2020 02:59 PM
Joined: Dec 2004
Posts: 3,522
Massachusetts
boucharda Offline OP
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boucharda  Offline OP
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Joined: Dec 2004
Posts: 3,522
Massachusetts
Yup...the Max kinds screwed AA in the cancellation category BUT Southwest, who has the most 737 Max aircraft, is in a similar boat and tied for 2nd overall

Re: Best an worst US Airlines [Re: boucharda] #214309
01/16/2020 09:05 AM
01/16/2020 09:05 AM
Joined: Nov 2003
Posts: 280
CT,USA
DICKG Offline
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DICKG  Offline
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Posts: 280
CT,USA
American since the merger could careless about the passenger and loyal customers the way they use there FF there is no reason for me to be part of that program . The last ten years have changed them from a very good company to a piss poor airline it’s to bad , but that’s the way I and many more feel

Re: Best an worst US Airlines [Re: boucharda] #214339
01/16/2020 12:16 PM
01/16/2020 12:16 PM
Joined: Nov 2006
Posts: 1,406
B
Bahston Offline
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Bahston  Offline
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Posts: 1,406
The labor action by the AA mechanics didn’t help either.

Re: Best an worst US Airlines [Re: boucharda] #214341
01/16/2020 01:03 PM
01/16/2020 01:03 PM
Joined: Apr 2001
Posts: 12,616
Brookfield, CT.
pat Offline
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pat  Offline
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Posts: 12,616
Brookfield, CT.
As an aside here, Whats going on with Delta? I’ve read and heard of several safety mishaps just this week - one of which actually involved a returning SXM flight at JFK. That’s more than I’ve noticed with any airline in a long time, but then, I guess I usually try NOT to hear about airplane mishaps. I’d far prefer to complain about flight changes rather than actual mishaps.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Best an worst US Airlines [Re: boucharda] #214350
01/16/2020 03:29 PM
01/16/2020 03:29 PM
Joined: Dec 2004
Posts: 3,522
Massachusetts
boucharda Offline OP
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boucharda  Offline OP
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Joined: Dec 2004
Posts: 3,522
Massachusetts
I saw a "near collision" between two Delta flights five days ago at JFK but that was an ATC issue

Re: Best an worst US Airlines [Re: boucharda] #214363
01/16/2020 04:58 PM
01/16/2020 04:58 PM
Joined: May 2002
Posts: 3,563
Kennys Offline
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Kennys  Offline
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Posts: 3,563
Our youngest Brother works with Delta and he posted via CNN that Delta is top in it's earnings .

Last edited by Kennys; 01/16/2020 05:06 PM.
Re: Best an worst US Airlines [Re: Kennys] #214364
01/16/2020 05:02 PM
01/16/2020 05:02 PM
Joined: Mar 2001
Posts: 14,817
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Posts: 14,817
Ohio
Delta had a very good recent quarter.


J.D.
Re: Best an worst US Airlines [Re: DICKG] #214394
01/16/2020 10:56 PM
01/16/2020 10:56 PM
Joined: Aug 2012
Posts: 1,604
P
PelicanPirate Offline
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P
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Posts: 1,604
I have a crap ton of AA and DL miles and consistently for the last several years AA availability and mile cost/award is way way better than Delta 1 year away and 3-4 weeks away.

Got RT to SXM less than 30 days out for 15k and $80ish bucks a ticket on AA web special..

Never see DL anywhere close.

AAs issues are all labor driven. They got new planes, lots A320s. Times are good. But MX parrwork slowdowns causing ripple effects. Dont know much about their cause for why they have been doing it.

Luckily no issues on our flights this last trip.

Re: Best an worst US Airlines [Re: boucharda] #214409
01/17/2020 07:18 AM
01/17/2020 07:18 AM
Joined: Dec 2004
Posts: 3,522
Massachusetts
boucharda Offline OP
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boucharda  Offline OP
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Joined: Dec 2004
Posts: 3,522
Massachusetts
I also have a crapload 0f AA miles and, yes, the availability of flights is higher but so are the additional charges for the "free" flight...and are the possibilities of not actually flying the time/route you bought

I have used AA miles only twice in the last few years and both times they got messed up with the last one from SXM being a doozy with a few intentional lies thrown at us as reasons

I will use them only if I have no concern when I get to my destination or back home

Last edited by boucharda; 01/17/2020 07:19 AM.
Re: Best an worst US Airlines [Re: pat] #214412
01/17/2020 07:35 AM
01/17/2020 07:35 AM
Joined: Feb 2007
Posts: 3,427
Rhode Island
RonDon Offline
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RonDon  Offline
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Joined: Feb 2007
Posts: 3,427
Rhode Island
Originally Posted by pat
As an aside here, Whats going on with Delta? I’ve read and heard of several safety mishaps just this week - one of which actually involved a returning SXM flight at JFK. That’s more than I’ve noticed with any airline in a long time, but then, I guess I usually try NOT to hear about airplane mishaps. I’d far prefer to complain about flight changes rather than actual mishaps.


To Pat... the answer is that WE just booked our first flight on Delta. We're known to be the ones that if anything happens it happens to us lol. Murphy's Law!

Re: Best an worst US Airlines [Re: RonDon] #214417
01/17/2020 08:03 AM
01/17/2020 08:03 AM
Joined: Mar 2001
Posts: 14,817
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 14,817
Ohio
We flew Delta in Nov. to/from SXM and no problems at all other than a slight delay leaving DAY due to some maintenance paperwork.


J.D.
Re: Best an worst US Airlines [Re: ruralcarrier] #214424
01/17/2020 09:00 AM
01/17/2020 09:00 AM
Joined: Jul 2006
Posts: 12,208
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
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Posts: 12,208
Peaceful Eastern North Carolin...
Originally Posted by ruralcarrier
We flew Delta in Nov. to/from SXM and no problems at all other than a slight delay leaving DAY due to some maintenance paperwork.


We also flew Delta in November/December, but were forced to check our carry-on bags in Raleigh. We were told that the bins were full, but when we boarded, the bin above our seats was completely empty. After having gone to all the effort of packing carry-on only for a three week trip, it was highly annoying. But, Delta got us there on time, and home only an hour later than scheduled; much better than our usual AA experience.

Re: Best an worst US Airlines [Re: GaKaye] #214429
01/17/2020 09:11 AM
01/17/2020 09:11 AM
Joined: Mar 2001
Posts: 14,817
Ohio
ruralcarrier Offline
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ruralcarrier  Offline
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Joined: Mar 2001
Posts: 14,817
Ohio
Hopefully they checked the bags for free. With the turmoil with AA, Delta is the only viable option many people have. I am taking AA down in March and Delta back (due to pricing & sxchedule) and I am still concerned AA is going to mess with the schedule.


J.D.

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