In case you are in need to request a refund or claim here it is.
salessupport@allianzassistance.com
You have to include your cancellation confirmation from the Airline. I just copied and pasted the emails AA sent me. You can put all policies on same email to Allianz.
Good Luck

Thank you. I'll try again.

Thanks SXM Scubaman, sent in all the paperwork and had a reply within 2 hours granting me a refund.

Great

Interesting. I haven't heard back from my request early yesterday, other than the automated reply acknowledging receipt.

That's the first thing I received too. I imagine that you'll get the letters saying refunds are granted later today or tomorrow. Could be a weekend holdup.

Good point.

When they issued the refunds both came on individual emails in a letter form after the email stating they received it. . Same when my daughter did theirs.

Just got the email notifying me of my refund. Thanks for the info on this, Scuba!

Great. Glad it worked out.