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Just cancelled my July trip #227821
06/11/2020 01:54 PM
06/11/2020 01:54 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Auburn, WA
Received an email from AA that my Flight to SXM out of CLT for July 11 was a no go. Funny it still showed on their web page. So I called and cancelled my return as they had us returning through MIA instead of CLT which was a moot point if my incoming was cancelled. Had to request refunds via their web page with each passenger requested separately. All went well until I had to do the refund request with Allianz flight insurance. You have to email them to get a refund which will take up to 10 days to get a response if they will issue a refund or not. Will be booking our May 2021 trip pretty soon and will use miles round trip as I have around 400,000 to use. Going to miss this year but too many unknowns to deal with both going, staying and returning.

SXM Sponsors
Re: Just cancelled my July trip [Re: SXMScubaman] #227822
06/11/2020 02:13 PM
06/11/2020 02:13 PM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Sorry to hear that, as I know this was supposed to be a big trip for you and your family.

Funny you mention Allianz, as it totally skipped my mind to request a refund from them on our cancelled June trip. It wasn't a big amount of money, probably won't bother. Let me know what you find out on it..


Carol Hill
Re: Just cancelled my July trip [Re: SXMScubaman] #227824
06/11/2020 02:38 PM
06/11/2020 02:38 PM
Joined: Mar 2001
Posts: 16,092
Ohio
ruralcarrier Offline
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Sad but not surprising. I have heard other reports of early to mid July flights being cancelled as well.


J.D.
Re: Just cancelled my July trip [Re: Carol_Hill] #227827
06/11/2020 02:53 PM
06/11/2020 02:53 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
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Will do. Yes this was our 50th wedding anniversary and our daughters 20 anniversary trip that were married on island in 2000. As forest Gump said "Sh*t Happens". Ready to book for next May.

Re: Just cancelled my July trip [Re: Carol_Hill] #227830
06/11/2020 05:05 PM
06/11/2020 05:05 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Auburn, WA
Just got email from Allianz that they approved and are processing both refunds to me. Quicker than I thought.

Re: Just cancelled my July trip [Re: SXMScubaman] #227831
06/11/2020 05:37 PM
06/11/2020 05:37 PM
Joined: Apr 2001
Posts: 13,139
Brookfield, CT.
pat Offline
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So sorry you had to cancel such a special trip.

This year will go down in history as the Year of ALL the Cancellations. Our youngest granddaughter missed out on her moving up to HS ceremony and our next Granddaughter missed out on her college graduation. I hope they have graduations for Grad School - she deserves to take that diploma walk.

It’s such a sad thing for all these young people but I can’t imagine the disappointment your family experienced losing not one but two significant anniversary celebrations. I know you’ll party one way or the other but a SXM vacation really is the best.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Just cancelled my July trip [Re: pat] #227832
06/11/2020 06:04 PM
06/11/2020 06:04 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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Auburn, WA
Thanks but life goes on. At least we were fortunate to be able to plan and pay for all those trips that got cancelled and not like a lot of families that are struggling now being with out jobs and any source of income. I truly feel for them 2 Alaska fishing trips, 2 St Maarten trips and an earlier Las Vargas trip. All cancelled but we have our health and great memories of past trips.

Re: Just cancelled my July trip [Re: SXMScubaman] #227833
06/11/2020 06:46 PM
06/11/2020 06:46 PM
Joined: Jul 2006
Posts: 12,665
Peaceful Eastern North Carolin...
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Originally Posted by SXMScubaman
Just got email from Allianz that they approved and are processing both refunds to me. Quicker than I thought.


Did you email them? I sent an inquiry through their web page about our canceled flights in March, and just remembered that I've not received a response.

Re: Just cancelled my July trip [Re: GaKaye] #227835
06/11/2020 07:53 PM
06/11/2020 07:53 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Yes. The person I talked to said I had to email for a refund request. He gave me the email address over the phone. Said I had to send them copies of canceled notice. I just copied and paisted what AA sent me on email. Got instant return email stating refund granted.

Re: Just cancelled my July trip [Re: SXMScubaman] #227836
06/12/2020 04:21 AM
06/12/2020 04:21 AM
Joined: Sep 2017
Posts: 4
Roadking Offline
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Did AA offer a cash refund or flight credits?

Re: Just cancelled my July trip [Re: SXMScubaman] #227837
06/12/2020 05:11 AM
06/12/2020 05:11 AM
Joined: Aug 2012
Posts: 2,061
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PelicanPirate Offline
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I would’ve thought there was hope for an 11 July trip start but at some point you got to make a go/no decision.

Probably got that refund real quick because they knew they’d get the feared/respected “scubattol” treatment and didn’t want any bad publicity on the net.

Re: Just cancelled my July trip [Re: PelicanPirate] #227838
06/12/2020 05:53 AM
06/12/2020 05:53 AM
Joined: Mar 2001
Posts: 16,092
Ohio
ruralcarrier Offline
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Ohio
Originally Posted by PelicanPirate
I would’ve thought there was hope for an 11 July trip start but at some point you got to make a go/no decision.

Probably got that refund real quick because they knew they’d get the feared/respected “scubattol” treatment and didn’t want any bad publicity on the net.


Sounds like the airline made the decision.


J.D.
Re: Just cancelled my July trip [Re: SXMScubaman] #227839
06/12/2020 05:54 AM
06/12/2020 05:54 AM
Joined: Jun 2003
Posts: 184
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Sorry to hear about your cancellation! I’m sure you will make the best of it. We are booked on Jet Blue from JFK for the 18th Of July. Other than a slight change in time, we are still booked. Some of the folks in our group have proactively cancelled and received a refund of their Jet Blue points. I guess we will know in a week or so. More than likely, we will be in the same situation. I hear our timeshare (Divi) is not refunding but giving a credit to be used—not sure of the timing. I’m not sure how I will use 10 weeks next year but It may be fun trying.

Re: Just cancelled my July trip [Re: Roadking] #227840
06/12/2020 06:49 AM
06/12/2020 06:49 AM
Joined: May 2010
Posts: 72
Indiana
leep75 Offline
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Indiana
Originally Posted by Roadking
Did AA offer a cash refund or flight credits?



On my July trip (July 3 - 10) I was offered both. I could get either a voucher worth 20% more and valid through 12/2021 or cash back on my card.


[Linked Image]
Re: Just cancelled my July trip [Re: crsxm] #227841
06/12/2020 06:59 AM
06/12/2020 06:59 AM
Joined: Jul 2018
Posts: 196
Rhode Island
E
eightzerobits Offline
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Rhode Island
Wow crsxm, we could’ve been vacation buddies. We’re also booked on that July 18th flight and were staying at Divi. We’ve canceled everything but the flight hoping that we’ll be able to get a refund instead of the credit.

Re: Just cancelled my July trip [Re: SXMScubaman] #227844
06/12/2020 07:41 AM
06/12/2020 07:41 AM
Joined: Jun 2020
Posts: 18
Canada
J
Jonny Offline
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Canada
When is the Flamingo opening?

Re: Just cancelled my July trip [Re: eightzerobits] #227845
06/12/2020 08:11 AM
06/12/2020 08:11 AM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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eightzerobits--Not sure what airline, but regardless, if the airline cancels the flight, you are entitled to your money back, period. Unless you decide you want the credit instead.


Carol Hill
Re: Just cancelled my July trip [Re: Carol_Hill] #227846
06/12/2020 08:14 AM
06/12/2020 08:14 AM
Joined: Jul 2018
Posts: 196
Rhode Island
E
eightzerobits Offline
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eightzerobits  Offline
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Rhode Island
It’s Jetblue and they haven’t canceled yet.

Re: Just cancelled my July trip [Re: eightzerobits] #227847
06/12/2020 08:30 AM
06/12/2020 08:30 AM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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OK, Jet Blue was one of the ones who were giving people trouble to begin with, but so long as they cancel, you should be fine, after some prodding from the USDOT..


Carol Hill
Re: Just cancelled my July trip [Re: Roadking] #227854
06/12/2020 09:52 AM
06/12/2020 09:52 AM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Originally Posted by Roadking
Did AA offer a cash refund or flight credits?

You have the option of either credit to method of original payment or a voucher of 120% of original cost. I opted for the credit to Bank Card.

Re: Just cancelled my July trip [Re: Jonny] #227855
06/12/2020 09:54 AM
06/12/2020 09:54 AM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Auburn, WA
Originally Posted by Jonny
When is the Flamingo opening?

Should ask that on a separate thread but to answer question sometime Spring 2021

Re: Just cancelled my July trip [Re: SXMScubaman] #227859
06/12/2020 10:31 AM
06/12/2020 10:31 AM
Joined: Nov 2009
Posts: 3,047
Maryland/DC Metro
BeachKitten Offline
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Sorry it was all cancelled Scuba. frown

We would've run into you again....lol.
We should've been on island for a couple of weeks. July 8th is our 10th anniversary. We have NO idea or plans now. The world is such a mess. I'm not sure that there is even anyplace safe to go......


"It is good to do nothing all day, and then to rest" wink
Re: Just cancelled my July trip [Re: BeachKitten] #227866
06/12/2020 11:05 AM
06/12/2020 11:05 AM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Auburn, WA
Congratulations on your upcoming 10th.

Re: Just cancelled my July trip [Re: BeachKitten] #227867
06/12/2020 11:09 AM
06/12/2020 11:09 AM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Leona--The USVI is open.. It's a thought.


Carol Hill
Re: Just cancelled my July trip [Re: SXMScubaman] #227879
06/12/2020 12:47 PM
06/12/2020 12:47 PM
Joined: Aug 2000
Posts: 551
Florida & Beacon Hill, SXM
GaryB Offline
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GaryB  Offline
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Florida & Beacon Hill, SXM
If I read you right AA canceled your July 11 flight CLT to SXM. Odd as my July 7th flight on AA via Miami is still active and booked. Wonder if it was the CLT origination that was the issue?


GaryB
Re: Just cancelled my July trip [Re: GaryB] #227881
06/12/2020 12:53 PM
06/12/2020 12:53 PM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Gary--you don't have permanent residency on SXM, do you? As that flight may still be available as a repatriation flight, but I really doubt it's going to fly as a regular, commercial flight. Probably just haven't gotten around to cancelling it yet.


Carol Hill
Re: Just cancelled my July trip [Re: Carol_Hill] #227882
06/12/2020 12:57 PM
06/12/2020 12:57 PM
Joined: Aug 2000
Posts: 551
Florida & Beacon Hill, SXM
GaryB Offline
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GaryB  Offline
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No not permanent. But one way as stay will be for 4 months. Gambling that airport opens July 1st. Need to get back to work on island property for hurricane season. Keeping fingers crossed.


GaryB
Re: Just cancelled my July trip [Re: GaryB] #227883
06/12/2020 01:05 PM
06/12/2020 01:05 PM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Carol_Hill  Offline
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Ok, best wishes.

BTW, just tried to book one way Miami to SXM on July 7 and nothing came up.

Last edited by Carol_Hill; 06/12/2020 01:13 PM.

Carol Hill
Re: Just cancelled my July trip [Re: GaryB] #227886
06/12/2020 01:28 PM
06/12/2020 01:28 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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When I put search from SEA to SXM via CLT it doesn't come up. But if I do SEA to CLT and then another from CLT to SXM they both come up. Either way I'm cancelled with refunds on the way.

Re: Just cancelled my July trip [Re: SXMScubaman] #227892
06/12/2020 03:41 PM
06/12/2020 03:41 PM
Joined: Jun 2009
Posts: 3,880
Portland, OR
jazzgal Offline
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Sorry about your trip cancellation but not surprised. Keeping my fingers crossed for my late October trip.


[Linked Image]
Re: Just cancelled my July trip [Re: jazzgal] #227893
06/12/2020 03:43 PM
06/12/2020 03:43 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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Hope it works out for you. We have friends that were supposed to go when we were this last May and are now booked for October too.

Re: Just cancelled my July trip [Re: SXMScubaman] #227904
06/12/2020 07:54 PM
06/12/2020 07:54 PM
Joined: Sep 2017
Posts: 4
Roadking Offline
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So you insurance claim was for other costs then?

Re: Just cancelled my July trip [Re: Roadking] #227906
06/12/2020 09:07 PM
06/12/2020 09:07 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Auburn, WA
Originally Posted by Roadking
So you insurance claim was for other costs then?

Just the price of the premium for the policy.

Re: Just cancelled my July trip [Re: Carol_Hill] #227942
06/13/2020 02:19 PM
06/13/2020 02:19 PM
Joined: Aug 2000
Posts: 551
Florida & Beacon Hill, SXM
GaryB Offline
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GaryB  Offline
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Florida & Beacon Hill, SXM
Carol, FYI the reason you could not see the AA July 7th Miami to SXM flight is because it is SOLD OUT. Only 3 seats in first left. Looks like there are a lot of people like me hoping to get on the island that day. :-)


GaryB
Re: Just cancelled my July trip [Re: SXMScubaman] #227943
06/13/2020 02:26 PM
06/13/2020 02:26 PM
Joined: May 2010
Posts: 57
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My Son's flight from CLT-SXM on July 9th hasn't been cancelled....as of today! He lives on the Frenchside and really wants to get home. A visit to Colorado to visit Mom has dragged out a little too long!!

Re: Just cancelled my July trip [Re: GaryB] #227949
06/13/2020 04:56 PM
06/13/2020 04:56 PM
Joined: Aug 2000
Posts: 74,066
Central Florida!
Carol_Hill Offline
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Gary--No, the other day, it didn't come up at all. No idea what's going on with airline websites these days.


Carol Hill
Re: Just cancelled my July trip [Re: SXMScubaman] #228118
06/17/2020 06:07 AM
06/17/2020 06:07 AM
Joined: Mar 2005
Posts: 676
Colorado
sxmbeachlover Offline
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Yep, definitely the year of cancelled trips. Cancelled Indian Wells Tennis tournament in March, St. Martin and St Barts April, Switzerland and Croatia August/ Sept. Hoping to go to Maui in Nov/ December, St Martin/Anguilla in January 2021, St. Martin/St Barts in April 2021 but who knows, and yes, very thank-full for what we have and understand there is a lot of financial and health suffering.


Famous Quote from SBHonline: The best moderation is the least moderation.
Re: Just cancelled my July trip [Re: Carol_Hill] #228218
06/19/2020 11:48 AM
06/19/2020 11:48 AM
Joined: Aug 2006
Posts: 211
TOTOWA NJ
lina Offline
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I tried to get a refund for our insurance as well. unfortunately, you must do it when you cancel your flights.


lina and piggy
Re: Just cancelled my July trip [Re: lina] #228220
06/19/2020 12:09 PM
06/19/2020 12:09 PM
Joined: Mar 2009
Posts: 13,438
Auburn, WA
SXMScubaman Offline OP
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SXMScubaman  Offline OP
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Auburn, WA
Not true. You can still get it after the fact if flight was cancelled and you didn't fly.

Re: Just cancelled my July trip [Re: lina] #228248
06/19/2020 06:54 PM
06/19/2020 06:54 PM
Joined: Jul 2006
Posts: 12,665
Peaceful Eastern North Carolin...
GaKaye Offline
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Originally Posted by lina
I tried to get a refund for our insurance as well. unfortunately, you must do it when you cancel your flights.

Nope, not true. I got my refund today, and canceled my flights back in March.

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