Return flight screw-up

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Return flight screw-up #254496 04/30/2021 11:50 AM 04/30/2021 11:50 AM
Joined: Jan 2003 Posts: 1,362 Cincinnati area Cincinnati_Kid OP Traveler
Cincinnati_Kid OP Traveler Joined: Jan 2003 Posts: 1,362 Cincinnati area	My return flight was to be SXM to Newark, Newark to O'Hare (next day), O'Hare to Cincinnati (CVG). United subsequently changed it to (unbelievable) SXM to Newark, no connection to LaGuardia, LaGuardia (next day) to O'Hare, O'Hare to Cincinnati. I told United that this was unacceptable. So they then put me back onto Newark to O'Hare and charged me about $195 for the change to what I had already had !!! I will write the company after this trip is over !!! What gives ??? Paradise is an island in the Caribbean!

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Re: Return flight screw-up [Re: Cincinnati_Kid] #254498 04/30/2021 11:59 AM 04/30/2021 11:59 AM
Joined: Aug 2000 Posts: 82,673 Central Florida! Carol_Hill Traveler
Carol_Hill Traveler Joined: Aug 2000 Posts: 82,673 Central Florida!	OK, wait, why are they charging you when you didn't agree to the change to begin with? Call back and speak to a supervisor. Carol Hill

Re: Return flight screw-up [Re: Cincinnati_Kid] #254499 04/30/2021 12:04 PM 04/30/2021 12:04 PM
Joined: Dec 2005 Posts: 2,081 Clearwater, FL Biturbo Traveler
Biturbo Traveler Joined: Dec 2005 Posts: 2,081 Clearwater, FL	And United advertises "no change fees, ever". I'm going where the weather suits my clothes.

Re: Return flight screw-up [Re: Cincinnati_Kid] #254502 04/30/2021 12:23 PM 04/30/2021 12:23 PM
Joined: Apr 2008 Posts: 2,949 Connecticut The_Lurker Traveler
The_Lurker Traveler Joined: Apr 2008 Posts: 2,949 Connecticut	Sounds like a bad week for flights. Hope you get it straightened out and a refund. We spent Tuesday and Wednesday in the airport with Delta!! Got there 11AM on Tuesday ---- --7:30 AM Wednesday ---flew out at 3PM on Wednesday!!

Re: Return flight screw-up [Re: Carol_Hill] #254507 04/30/2021 01:51 PM 04/30/2021 01:51 PM
Joined: Dec 2004 Posts: 5,085 Massachusetts boucharda Traveler
boucharda Traveler Joined: Dec 2004 Posts: 5,085 Massachusetts	Maybe a fare increase and not a change fee...but if they changed the flight that also should be a no charge

Re: Return flight screw-up [Re: boucharda] #254513 04/30/2021 04:40 PM 04/30/2021 04:40 PM
Joined: Mar 2009 Posts: 18,698 Auburn, WA SXMScubaman Traveler
SXMScubaman Traveler Joined: Mar 2009 Posts: 18,698 Auburn, WA	They reverted back to his original flights. Should not be any charge even if fares are up. Time to call and ask for a supervisor.

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