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HELP! #259413
06/28/2021 01:29 PM
06/28/2021 01:29 PM
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
N
Need island time Offline OP
Traveler
Need island time  Offline OP
Traveler
N
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
We have been denied & can’t figure out what to do next. Our test were completed & negative. They usually give handwritten results but instead typed the results on their letterhead. They have said it must be something else. Help!


We always need island time!
Ben & Katie
SXM Sponsors
Re: HELP! [Re: Need island time] #259416
06/28/2021 01:42 PM
06/28/2021 01:42 PM
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 14,635
Brookfield, CT.
Did you try resubmitting it? I have been denied for no apparent reason and did finally get approved after we made phone calls and sent emails. They finally approved the resubmission.

Good luck as I know how stressful this can be.


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: HELP! [Re: Need island time] #259417
06/28/2021 01:44 PM
06/28/2021 01:44 PM
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
I
IslandBoi Offline
Traveler
IslandBoi  Offline
Traveler
I
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
you can search this forum for the EHAS telephone number and give them a call

an/or send an email to this address and ask the reason for your denial: ehas@sintmaartengov.org


[Linked Image]
Re: HELP! [Re: Need island time] #259419
06/28/2021 01:45 PM
06/28/2021 01:45 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,471
Central Florida!
Perhaps it's a problem with the format of the results? READ the official rules Here.

Then re-submit your application and be prepared to call them at the number listed in the post that is sticky at the top of the forum.. 721-542-1570

Good luck!!


Carol Hill
Re: HELP! [Re: Carol_Hill] #259424
06/28/2021 02:08 PM
06/28/2021 02:08 PM
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
N
Need island time Offline OP
Traveler
Need island time  Offline OP
Traveler
N
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
Mine was approved, hubby no. Same info. Entered it again & hoping for a better result. On the phone number, do you need to use any number before the 721?


We always need island time!
Ben & Katie
Re: HELP! [Re: Need island time] #259425
06/28/2021 02:08 PM
06/28/2021 02:08 PM
Joined: Mar 2009
Posts: 18,565
Auburn, WA
SXMScubaman Online content
Traveler
SXMScubaman  Online Content
Traveler
Joined: Mar 2009
Posts: 18,565
Auburn, WA
Test results has to be submitted in a PDF showing Lab that did the testing.

Re: HELP! [Re: Need island time] #259438
06/28/2021 03:59 PM
06/28/2021 03:59 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,471
Central Florida!
Need Island time--Just put a 1 before the SXM number, and dial it like you are in the US EXCEPT the charge is going to be about $2 a minute or so. Good luck!!


Carol Hill
Re: HELP! [Re: Carol_Hill] #259441
06/28/2021 04:08 PM
06/28/2021 04:08 PM
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
I
IslandBoi Offline
Traveler
IslandBoi  Offline
Traveler
I
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
$2/minute?...dang....we pay $.30/minute on our cells


[Linked Image]
Re: HELP! [Re: Carol_Hill] #259446
06/28/2021 04:28 PM
06/28/2021 04:28 PM
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
N
Need island time Offline OP
Traveler
Need island time  Offline OP
Traveler
N
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
Anyone know how long they man the phones? It just rings 10 times & cuts off.


We always need island time!
Ben & Katie
Re: HELP! [Re: Need island time] #259449
06/28/2021 04:48 PM
06/28/2021 04:48 PM
Joined: May 2007
Posts: 1,093
CaribLee Offline
Traveler
CaribLee  Offline
Traveler
Joined: May 2007
Posts: 1,093
Make sure the test report lists the specific covid test used. Did the denial say why? My wife was initially denied and denial said unapproved test used (or similar). Realized her test report (and mine) didn't say what type test was used. Had this info added by the lab, resubmitted and wife was approved

Last edited by CaribLee; 06/28/2021 04:52 PM.
Re: HELP! [Re: IslandBoi] #259451
06/28/2021 05:01 PM
06/28/2021 05:01 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,471
Central Florida!
IslandBoi--Obviously, you have an international calling plan. If not, it costs about $2 a minute.


Carol Hill
Re: HELP! [Re: Carol_Hill] #259460
06/28/2021 05:17 PM
06/28/2021 05:17 PM
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
I
IslandBoi Offline
Traveler
IslandBoi  Offline
Traveler
I
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
obviously?..actually, we do not have any kind of international calling plan...that's just the normal rate we pay to SXM with Xfinity Mobile...(and fwiw, $.25/min. roaming while there) clever


[Linked Image]
Re: HELP! [Re: IslandBoi] #259464
06/28/2021 05:58 PM
06/28/2021 05:58 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,471
Central Florida!
Huh. OK.


Carol Hill
Re: HELP! [Re: Need island time] #259470
06/28/2021 07:00 PM
06/28/2021 07:00 PM
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
N
Need island time Offline OP
Traveler
Need island time  Offline OP
Traveler
N
Joined: Jun 2021
Posts: 49
Knoxville, Tennessee
We are finally approved & good to go. I resubmitted twice. Second time with the same email as mine. Tried to call the number but it just rang 10 times & cut off. Thanks to everybody for your help! SXM here we come!


We always need island time!
Ben & Katie
Re: HELP! [Re: Need island time] #259471
06/28/2021 07:24 PM
06/28/2021 07:24 PM
Joined: May 2007
Posts: 1,093
CaribLee Offline
Traveler
CaribLee  Offline
Traveler
Joined: May 2007
Posts: 1,093
It will be worth all the anxiety. Have a great trip.

Re: HELP! [Re: Need island time] #259476
06/28/2021 07:45 PM
06/28/2021 07:45 PM
Joined: Aug 2000
Posts: 82,471
Central Florida!
Carol_Hill Offline
Traveler
Carol_Hill  Offline
Traveler
Joined: Aug 2000
Posts: 82,471
Central Florida!
Great! Enjoy!


Carol Hill
Re: HELP! [Re: Need island time] #259486
06/29/2021 07:11 AM
06/29/2021 07:11 AM
Joined: Jul 2011
Posts: 1,989
Westchester /NYC
Colour1 Offline
Traveler
Colour1  Offline
Traveler
Joined: Jul 2011
Posts: 1,989
Westchester /NYC
Same thing happened to us. Resend it as a "PDF" file, not a J-peg!!!! They are under-maned, getting someone on the phone is next to impossible!! Good luck!! Make sure you print out EVERYTHING, going and returning forms too!! Breath, have a great time!


Sand Gravity, got to love it!
Re: HELP! [Re: Need island time] #259512
06/29/2021 10:34 AM
06/29/2021 10:34 AM
Joined: May 2021
Posts: 138
LI, NY
R
RM5 LI Offline
Traveler
RM5 LI  Offline
Traveler
R
Joined: May 2021
Posts: 138
LI, NY
Yay! Have a safe flight! Enjoy your stay!

Re: HELP! [Re: IslandBoi] #259528
06/29/2021 12:20 PM
06/29/2021 12:20 PM
Joined: Jan 2013
Posts: 203
Ontario
T
tbaybob Offline
Traveler
tbaybob  Offline
Traveler
T
Joined: Jan 2013
Posts: 203
Ontario
And free if use the Talkatone app.Free to call from SXM to Canada and US too.Great app which I learned from a member on this site

Re: HELP! [Re: tbaybob] #259540
06/29/2021 02:26 PM
06/29/2021 02:26 PM
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
I
IslandBoi Offline
Traveler
IslandBoi  Offline
Traveler
I
Joined: Mar 2007
Posts: 538
Sugar Land, Tx
sounds similar to the very popular WhatsApp, (which we use quite a bit)...but are you sure it's free to call any number in SXM from the US, or just calls using the app, one Talkatone user to anotherTalkatone user?...although very economical, i do see international rates to SXM: Talkatone Rates - US to Netherland Antilles

as far as calls TO the US, most US mobile plans + supported phones can use WiFi calling to make & receive free calls to/from any number in the US


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