Yikes!

I used to think the most dangerous part about flying Liat was simply not getting to your destination <img src="http://www.traveltalkonline.com/forums/images/graemlins/Yikes.gif" alt="" />

Yeah ... pretty embarrassing stuff for both LIAT and the BVI.

Unfortunately, some people here get really upset when you take their picture. It is a cultural thing. One would think in this day and age, and particularly when working in a service industry, that people would understand that cameras are everywhere ... and learn to cope with it.

But also, there are some pretty quick tempers on both sides of the coin. I can't even imagine 2 grown adults getting into brawl ... let alone two women.

None of us knows the exact chain of events or what prompted such a thing, but such conduct is very unprofessional to say the least. It will be interesting to see if any criminal charges are brought on either side.

Quite embarrassing. Perhaps LIAT customers should phone in to find out the status of their flight rather than risk the chance of being assaulted. <img src="http://www.traveltalkonline.com/forums/images/graemlins/hammer.gif" alt="" />

I love media reports. I would guess that what really happened is that the flight was delayed, the customer went to the bar and came back two hours later intoxicated and was told the flight left then proceeded to get belligerent with the gate agent that had a really long day at that point. And the gate agent was bigger than the customer and won the flight.

Not saying anyone was right or wrong but I am sure there was more to that story...

Regardless of whether the customer had a few drinks or not the employee should have called security instead of going ghetto on the client.

I absolutely agree and if I were actually there and had seen exactly what happened then my opinion would actually mean something. But since I wasn't, for all I know the intoxicated customer went "ghetto" on the gate agent and all the agent did was defend him or herself.

My only point (if there actually was one) was that the media will report news in such a way as to have the most dramatic impact and not necessarily report all of the factual information.

LIAT = Luggage In Another Terminal

=Leaving Island Any Time

Well I'm sure the media just needs a few more weeks to come up with some logical reasoning after discussing the situation with the governor <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />

L-ost I-n A-Terminal <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />

LIAT now...
Lunge In At Tourist!!

LIAT
Lousy In Attempt at Transportation

Given this next example of the terrible experiences so many of us have had on LIAT it, again, raises the question of why the government-owners of this company continue to allow it to be consistently a sub-par carrier. If the owners are paying any attention at all they must realize the low opinion held by their customers. It can't be a surprise to the owners that their airline is actually a dis-incentive to visit their islands. <img src="http://www.traveltalkonline.com/forums/images/graemlins/duh.gif" alt="" />

No me problem mon. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Grin.gif" alt="" />

Customer service is one of the major problems with LIAT - and I do not mean attitude of air crew. With some twenty years of flying experience with LIAT, I have found that the attitude towards the customer, ie those effectively paying wages and keeping all staff employed, is beneath contempt. I have had several occasions when I have needed to contact 'Customer Services'. Replies have taken an average of one full year, and that is to achieve a standard, mechanised response, not an answer to one's issues.
The airline has a monopoly and so they do not care. Some lovely individuals on the front line, but leadership leaves a lot to be desired.

I remember years ago, old terminal that's how long, and flight to San Juan was delayed: Complaint from tourist to clerk at counter (Air BVI) asking about connecting flight to NY...then another customer stepped in too and said "Yeah, what about that, I need to be at work tomorrow!" Clerk said that if they didn't stop harassing her she would shut down the counter! Everyone stepped back...and she proceeded to say what was our hurry....didn't we enjoy our holiday? It was funny as locals who were there stepped in and told everyone to relax, cause she would have closed the counter!