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Re: Jet Blue unbelieveably bad customer service [Re: boucharda] #90261
03/16/2016 04:55 PM
03/16/2016 04:55 PM
Joined: Aug 2000
Posts: 71,890
Central Florida!
Carol_Hill Offline OP
Traveler
Carol_Hill  Offline OP
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Joined: Aug 2000
Posts: 71,890
Central Florida!
Jet Blue's website has some SIGNIFICANT issues, for sure.

Airlines changing itineraries is a totally different situation than this to me AND if you have a significant change in your flight, you do have the right to cancel without any penalty and get your money back.


Carol Hill
SXM Sponsors
Re: Jet Blue unbelieveably bad customer service [Re: davecyndi] #90262
03/16/2016 08:06 PM
03/16/2016 08:06 PM
Joined: Mar 2009
Posts: 12,247
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Joined: Mar 2009
Posts: 12,247
Auburn, WA
Quote
davecyndi said:
Quote
SXMScubaman said:
Pre check is not included in Global Entry nor is it a guarantee but it is usually given.


The following is from TSA website:

The Transportation Security Administration's (TSA) PreCheck allows for expedited airport screening at TSA checkpoints in specific airports. Global Entry members are eligible for TSA PreCheck benefits.
I interpret the above, that is included with Global Entry.
I'll find out in a couple of weeks when I go to PHL for my interview.

Regards,

Dave

"Eligible" is the key word. Doesn't mean included or guaranteed. I have GE also and during the interview it was stated that it's not a guarantee.

Re: Jet Blue unbelieveably bad customer service [Re: Bill_S] #90263
03/16/2016 08:10 PM
03/16/2016 08:10 PM
Joined: Mar 2009
Posts: 12,247
Auburn, WA
SXMScubaman Offline
Traveler
SXMScubaman  Offline
Traveler
Joined: Mar 2009
Posts: 12,247
Auburn, WA
Quote
Bill_S said:
Pre Check helps you get through security and INTO the gate areas quicker and with fewer hassles upon departure...both domestic and international.

Global Entry helps get you through Customs and Imigration and out of the airport quicker and with fewer hassles upon arrival...from international travel.

Similar, but Distinct...

TSA pre is for domestic flights or going through a domestic airport departing or arriving from a foreign country at the domestic airport. Doesn't help in a Foreign airport such as SXM on departure.

Re: Jet Blue unbelieveably bad customer service [Re: SXMScubaman] #90264
03/17/2016 08:49 AM
03/17/2016 08:49 AM
Joined: Apr 2012
Posts: 131
Maryland
S
ScottW Offline
Traveler
ScottW  Offline
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S
Joined: Apr 2012
Posts: 131
Maryland
Eligible means that you are able to receive the benefits of TSA PreCheck. Once your Global Entry known traveler # is entered on your reservation, you get the PreCheck on your boarding pass. There is no need to sign up for both Global Entry and TSA PreCheck.

Re: Jet Blue unbelieveably bad customer service [Re: ScottW] #90265
03/17/2016 08:54 AM
03/17/2016 08:54 AM
Joined: Jan 2003
Posts: 707
Chicago area & St-Martin
ChiTownHarry Offline
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ChiTownHarry  Offline
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Joined: Jan 2003
Posts: 707
Chicago area & St-Martin
Quote
ScottW said:
There is no need to sign up for both Global Entry and TSA PreCheck.


Agreed.


--ChiTownHarry
Re: Jet Blue unbelieveably bad customer service [Re: ScottW] #90266
03/17/2016 10:11 AM
03/17/2016 10:11 AM
Joined: Jul 2006
Posts: 12,338
Peaceful Eastern North Carolin...
GaKaye Offline
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GaKaye  Offline
Traveler
Joined: Jul 2006
Posts: 12,338
Peaceful Eastern North Carolin...
Quote
ScottW said:
Eligible means that you are able to receive the benefits of TSA PreCheck. Once your Global Entry known traveler # is entered on your reservation, you get the PreCheck on your boarding pass. There is no need to sign up for both Global Entry and TSA PreCheck.


That is true. But you still need to realize that PreCheck is not guaranteed for all GE passengers. Yes, you usually get it, but it's random, and in some cases you do not.

Re: Jet Blue unbelieveably bad customer service [Re: GaKaye] #90267
03/17/2016 10:31 AM
03/17/2016 10:31 AM
Joined: Mar 2009
Posts: 12,247
Auburn, WA
SXMScubaman Offline
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SXMScubaman  Offline
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Joined: Mar 2009
Posts: 12,247
Auburn, WA
Your exactly right.

Re: Jet Blue unbelieveably bad customer service [Re: GaKaye] #90268
03/17/2016 10:37 AM
03/17/2016 10:37 AM
Joined: Apr 2012
Posts: 131
Maryland
S
ScottW Offline
Traveler
ScottW  Offline
Traveler
S
Joined: Apr 2012
Posts: 131
Maryland
It is my understanding that your known traveler # on your reservation gets you precheck on your boarding pass. The airlines do not differentiate between types of known traveler #'s.

See this chart- https://www.dhs.gov/comparison-chart

But, we are dealing with government programs, so no answer is ever definitive.

Fortunately, my wife and I have always had precheck on our boarding pass since we got Global Entry.

Re: Jet Blue unbelieveably bad customer service [Re: GaKaye] #90269
03/17/2016 10:46 AM
03/17/2016 10:46 AM
Joined: Apr 2012
Posts: 131
Maryland
S
ScottW Offline
Traveler
ScottW  Offline
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S
Joined: Apr 2012
Posts: 131
Maryland
Now that you have my curiosity up, I checked the website for the airlines I fly the most (American and Southwest) and both say that Global Entry gets you PreCheck.

I'm sure I have jinxed myself now and will not get it the next time I fly. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Wink.gif" alt="" />

Re: Jet Blue unbelieveably bad customer service [Re: ScottW] #90270
03/17/2016 11:28 AM
03/17/2016 11:28 AM
Joined: Jul 2006
Posts: 12,338
Peaceful Eastern North Carolin...
GaKaye Offline
Traveler
GaKaye  Offline
Traveler
Joined: Jul 2006
Posts: 12,338
Peaceful Eastern North Carolin...
Quote
ScottW said:
It is my understanding that your known traveler # on your reservation gets you precheck on your boarding pass. The airlines do not differentiate between types of known traveler #'s.

See this chart- https://www.dhs.gov/comparison-chart

But, we are dealing with government programs, so no answer is ever definitive.

Fortunately, my wife and I have always had precheck on our boarding pass since we got Global Entry.


We were told at our global entry interview that precheck was not guaranteed, that it was random. We have had a couple of times where one of us got precheck and one didn't, so have verified that it is, indeed, random.

Re: Jet Blue unbelieveably bad customer service [Re: ScottW] #90271
03/17/2016 11:29 AM
03/17/2016 11:29 AM
Joined: Apr 2001
Posts: 12,786
Brookfield, CT.
pat Offline
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pat  Offline
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Joined: Apr 2001
Posts: 12,786
Brookfield, CT.
The GE and KTN matters will always be a mystery to me. We generally fly AA but every so often we use JB and occasionally Delta, none of which do we have any status so I know that's got nothing to do with it.

Neither my DH nor I have either GE or a KTN, and yet, as infrequently as we fly - generally only two to four times a year if that - I always get that most coveted and hoped for 'pre-check okay' on my Boarding Pass. John never does. And that said, I seriously hope I haven't jinxed myself on that score.

But over the course of the past few international trips I've asked those in charge at the various C&I desks why that might be the case, and each person I've spoken to has given me a completely different reason, and being that it's a government program in the first place, that makes perfect (non)sense to me. Just sayin'..... <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: Jet Blue unbelieveably bad customer service [Re: GaKaye] #90272
03/17/2016 06:59 PM
03/17/2016 06:59 PM
Joined: Sep 2006
Posts: 40
New York
PHLarry Offline
Traveler
PHLarry  Offline
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Joined: Sep 2006
Posts: 40
New York
You’re both correct sort of…..GE provides you with all the benefits of TSA Pre but…..neither GE nor TSA Pre guarantee expedited screening as per the TSA website TSA incorporates unpredictable security measures throughout the airport and no passenger is guaranteed expedited screening.” So with GE you are just as likely to receive expedited screening (or not) as you are with TSA Pre.

Re: update [Re: Carol_Hill] #90273
03/18/2016 09:39 AM
03/18/2016 09:39 AM
Joined: Oct 2012
Posts: 308
Tampa, FL
denverd0n Offline
Traveler
denverd0n  Offline
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Joined: Oct 2012
Posts: 308
Tampa, FL
Quote
Carol_Hill said:
...we can understand why you would be confused when you were asked to pay for your checked bag.

In other words, we didn't do anything wrong, you just misunderstood. Blame YOU for THEIR mistake. Typical of a company that has absolutely no clue what real "customer service" is.

Re: update [Re: denverd0n] #90274
03/18/2016 09:46 AM
03/18/2016 09:46 AM
Joined: Aug 2000
Posts: 71,890
Central Florida!
Carol_Hill Offline OP
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Carol_Hill  Offline OP
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Joined: Aug 2000
Posts: 71,890
Central Florida!
I found it an odd choice of words, for sure. No airline seems to have good customer service anymore.


Carol Hill
Re: update [Re: Carol_Hill] #90275
03/18/2016 10:28 AM
03/18/2016 10:28 AM
Joined: Dec 2004
Posts: 3,642
Massachusetts
boucharda Offline
Traveler
boucharda  Offline
Traveler
Joined: Dec 2004
Posts: 3,642
Massachusetts
Correct...they know, in most cases, they do not have to compete for business anymore so it has become a "take it or leave it" attitude. So, if there ARE choices, then just pick the "least bad"....there is no "best"

Re: update [Re: boucharda] #90276
03/31/2016 04:40 PM
03/31/2016 04:40 PM
Joined: Dec 2000
Posts: 430
Indiana
CarlosII Offline
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CarlosII  Offline
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Joined: Dec 2000
Posts: 430
Indiana
If I was Jet Blue I would not want to provide sub-standard service to someone who administers an international web site.

Re: update [Re: CarlosII] #90277
03/31/2016 05:56 PM
03/31/2016 05:56 PM
Joined: Aug 2000
Posts: 71,890
Central Florida!
Carol_Hill Offline OP
Traveler
Carol_Hill  Offline OP
Traveler
Joined: Aug 2000
Posts: 71,890
Central Florida!
Regardless of the situation, in SXM or elsewhere, we never tell people that we run this site, for the purpose of gaining any service or perk not given to the public at large. Other than in situations where people already know who we are, we never say who we are in a restaurant situation up front. Sometimes when we pay the bill, we will put one of our cards in with the check.


Carol Hill
Re: update [Re: Carol_Hill] #90278
04/01/2016 10:43 AM
04/01/2016 10:43 AM
Joined: May 2004
Posts: 1,124
Virginia
Snorkeller Offline
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Snorkeller  Offline
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Joined: May 2004
Posts: 1,124
Virginia
But Carol, you guys are YUUGE!

Re: update [Re: Snorkeller] #90279
04/01/2016 12:10 PM
04/01/2016 12:10 PM
Joined: Aug 2000
Posts: 71,890
Central Florida!
Carol_Hill Offline OP
Traveler
Carol_Hill  Offline OP
Traveler
Joined: Aug 2000
Posts: 71,890
Central Florida!
There is at least one other person who runs a SXM related website who touts how they are so YUUUUGE when dealing with various businesses down island. I personally find that unseemly.


Carol Hill
Re: update [Re: Carol_Hill] #90280
04/01/2016 01:37 PM
04/01/2016 01:37 PM
Joined: May 2004
Posts: 1,124
Virginia
Snorkeller Offline
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Snorkeller  Offline
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Joined: May 2004
Posts: 1,124
Virginia
I agree - he gets a little carried away to say the least - very different from how you guys have done it. I do think that a number of business owners on SXM owe a lot to your site and know it - nothing wrong in being YUUGE with them.

Re: update [Re: Snorkeller] #90281
04/01/2016 01:46 PM
04/01/2016 01:46 PM
Joined: Sep 2010
Posts: 186
J
JulieandKarl Offline
Traveler
JulieandKarl  Offline
Traveler
J
Joined: Sep 2010
Posts: 186
Seems you went through a lot of aggravation for a few dollars.

Re: update [Re: JulieandKarl] #90282
04/01/2016 03:03 PM
04/01/2016 03:03 PM
Joined: Aug 2000
Posts: 71,890
Central Florida!
Carol_Hill Offline OP
Traveler
Carol_Hill  Offline OP
Traveler
Joined: Aug 2000
Posts: 71,890
Central Florida!
It was $35 altogether, which is a decent amount of money. But I went through a lot of drama because of the principle that I was not going to let them get away with it.


Carol Hill
Re: update [Re: Carol_Hill] #90283
04/01/2016 04:49 PM
04/01/2016 04:49 PM
Joined: Apr 2001
Posts: 12,786
Brookfield, CT.
pat Offline
Traveler
pat  Offline
Traveler
Joined: Apr 2001
Posts: 12,786
Brookfield, CT.
Carol,

I'm sure, like too many of us, the issue of $35.00 was really not the main issue here and it was most likely the fact the big old airline was once again taking advantage of the little guy who, all too often, DOESN'T bother to fight back over such a meager amount. And from another point of view, the $35.00 is at least a round or two of drinks or a light lunch somewhere so better in the little guys pocket than in the airlines coffers when they're absolutely NOT entitled to it in the first place. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />


Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."
Re: update [Re: pat] #90284
04/01/2016 05:04 PM
04/01/2016 05:04 PM
Joined: Aug 2000
Posts: 71,890
Central Florida!
Carol_Hill Offline OP
Traveler
Carol_Hill  Offline OP
Traveler
Joined: Aug 2000
Posts: 71,890
Central Florida!
Pat--absolutely. Many people would not bother to call them on it and they should not be able to get away with it. It's not the money so much as the principle.


Carol Hill
Re: Jet Blue unbelieveably bad customer service [Re: Carol_Hill] #90285
04/02/2016 10:30 AM
04/02/2016 10:30 AM
Joined: Nov 2003
Posts: 292
CT,USA
DICKG Offline
Traveler
DICKG  Offline
Traveler
Joined: Nov 2003
Posts: 292
CT,USA
All airline are the same at times . My daughter and husband left for Rome this past Sunday on AA from Philly they still have not received there bags , AA said there were left in Philly and would be there the next day not so never left until Thursday one bag to London the other still in philly . Now they are in Florence AA said one bag should get there Saturday and expect a phone call to set up the delivery , sure I would not bet on it the other bag who knows where the are sending it . The philly to Rome is a everyday flight how hard would it be to place the bags the next day so they could have them and not spend all this time on the phone . On this one AA could care less about there customers , what a way to ruin a great vacation . Moral of this is don't expect to much in this day of speed an greed all they want is your money little service

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