Return flight screw-up

Return flight screw-up - 04/30/2021 03:50 PM

My return flight was to be SXM to Newark, Newark to O'Hare (next day), O'Hare to Cincinnati (CVG).
United subsequently changed it to (unbelievable) SXM to Newark, no connection to LaGuardia, LaGuardia (next day) to O'Hare, O'Hare to Cincinnati.
I told United that this was unacceptable. So they then put me back onto Newark to O'Hare and charged me about $195 for the change to what I had already had !!!
I will write the company after this trip is over !!! What gives ???

Posted By: Carol_Hill

Re: Return flight screw-up - 04/30/2021 03:59 PM

OK, wait, why are they charging you when you didn't agree to the change to begin with? Call back and speak to a supervisor.

Posted By: Biturbo

Re: Return flight screw-up - 04/30/2021 04:04 PM

And United advertises "no change fees, ever".

Posted By: The_Lurker

Re: Return flight screw-up - 04/30/2021 04:23 PM

Sounds like a bad week for flights.
Hope you get it straightened out and a refund.

We spent Tuesday and Wednesday in the airport with Delta!!
Got there 11AM on Tuesday ---- --7:30 AM Wednesday ---flew out at 3PM on Wednesday!!

Posted By: boucharda

Re: Return flight screw-up - 04/30/2021 05:51 PM

Maybe a fare increase and not a change fee...but if they changed the flight that also should be a no charge

Posted By: SXMScubaman

Re: Return flight screw-up - 04/30/2021 08:40 PM

They reverted back to his original flights. Should not be any charge even if fares are up. Time to call and ask for a supervisor.