Anyone else having trouble with EHAS

Well over 12 hours since submission, submitted twice, no answer on 721-542-1570.

Check your spam folder.

Applied yesterday around 5:45. I received approval almost immediately. My husband received his in about 45 minutes. I guess it depends on who processes it. Hopefully you have it by now. We depart on Sunday staying on the French side.

We applied the other day - mine was sent at 1:15 in the afternoon and DH’s just fifteen minutes. He got his approval within a half hour and once again, mine was the problem but it did finally come through at about ten o’clock that night. This is our third trip since Covid and each application has had issues but we’re here now and that’s all that really matters.

Happy Happy being on the island. Hopefully your trip down was smooth.

Hope those roadblocks aren't still a problem for you when you get there.

Success !….Checked spam and all the obvious, finally submitted again using different email provider and received pre-approval within two hours, good to go. Second trip this year and had similar hiccup last time. Based on advice on TTOL and my experience, appears resubmitting until it works is the answer, but it sure is nerve wracking ….Dave

Welcome home!

Thank you, Linda. Look for a flashing envelope, please.

Pat--It seems like you always have problems! But, as you say, you're there now!

And looking forward to hearing all about your trip, considering others who are on island seem to be falling down on the job!! Come on, guys, I know there are several people on island now!! How about some trip reports!! Pleasee????

I know right! I thought they'd all gone home! 😁

Just sent in our EHAS.now we wait

We are Approved!!!!!! Will be there on Tuesday

Submitted my application at 7:04am for departure on Wednesday, received confirmation immediately at 7:04am, and at 7:07am I received both my Pre-Approval and my Visitor Protection Plan. Isn't life grand.

Good for you getting that quick turn around.

Got Bill's approval this morning within an hour.

Are you supposed to apply for approval only 72hours before your trip or can it be earlier since its only proof of vaccination now (compared to PCR test)?

EHAS is allowing you to do it three calendar days in advance of your trip but no more than three calendar days

Ok thanks!

I've read all the procedures, but can't find where it says how many days/hours one must allow before arrival to apply for the EHAS. I tried this morning for a 4 December arrival and kept getting a message like "date must be 3+ days before arrival"

It was always only three days before, when you could apply. That is apparently what they are still doing, although it doesn't say that anywhere. Doesn't the note actually say LESS than 3 days, not 3 + days?

Due to a flight cancellation, we submitted ours 4 days before. No issues.

Oldenuf--so, you did finally arrive, a day late?

Applied this morning for a Sunday Nov 14 arrival and approval was less than 1 minute.

Having the same issue. Will re-apply.

Sent my wife and mine in yesterday at 2pm I got mine back in about an hour. My wife never got hers back resubmitted this morning still nothing back. This happened in July also does any one have a working phone number Thank you
DJ

I had to re-apply this morning and got approval within 2 hours. Try again. Phone number doesn't work as far as I know.

I agree, after many unsuccessful phone attempts, I finally got answered. They said I was showing as approved, but weren’t sure they could retransmit approval email. So my take is if you don’t get preapproval email back relatively soon, just reapply. You may get multiple morning ehas temperature check requests, but not a problem….dave