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Cell phone service on the island?

Posted By: MandT2SXM

Cell phone service on the island? - 05/25/2016 02:17 PM

I have seen on these boards many mentions of renting cell phones on the island. Are folks doing this to save money, or because US smartphones don't work on the island's network? I carry an iPhone 5s for work, and my employer is "kind" enough to pay for service when I'm overseas, so I had planned on using my phone when we are on the island next week. However, if it turns out that it won't work, I want to warn them in advance that I won't be able to monitor my email as closely. (Not that I'm going to be doing work while on vacation, but they like the idea that if some huge emergency comes up they can reach me.) Thanks!!
Posted By: Jerry_R

Re: Cell phone service on the island? - 05/25/2016 02:34 PM

If you are with one of the major cell providers you will probably have access to service while on the island. Check with your provider to see if they have coverage or roaming available. Many travelers rent a cell phone or buy a sim chip for theirs as the roaming charges and data charges can be quite high depending on your plan and provider.
Posted By: Bahston

Re: Cell phone service on the island? - 05/25/2016 03:46 PM

My work iPhone (ATT) works on the island, but coverage has been 3G at best. Verizon should also work. I've never checked Sprint.
Posted By: pony600

Re: Cell phone service on the island? - 05/25/2016 03:58 PM

You can use your phone to get email via wifi. I always put mine in airplane mode to save on costs, and rent a phone on the island for local and calls back home.
Posted By: MandT2SXM

Re: Cell phone service on the island? - 05/25/2016 04:37 PM

Thanks all! Cost is not an issue for me, as my employer will pay for the roaming service, but I am glad to hear that AT&T works, albeit more slowly than at home.
Posted By: EdB

Re: Cell phone service on the island? - 05/25/2016 05:25 PM

Quote
Bahston said:
My work iPhone (ATT) works on the island, but coverage has been 3G at best. Verizon should also work. I've never checked Sprint.


3G on island is the most available i believe. As of March anyway, there is no 4G available. For better service it is worth a couple of bucks to rent from Sharon....
Posted By: jazzgal

Re: Cell phone service on the island? - 05/25/2016 06:12 PM

Quote
MandT2SXM said:
Thanks all! Cost is not an issue for me, as my employer will pay for the roaming service, but I am glad to hear that AT&T works, albeit more slowly than at home.


I get a phone from Sharon for calls. However, I sign up for AT&T's international plan for 30 days for data. I have found that AT&T data does not work on the Dutch side but does work on the French side.
Posted By: sail2wind

Re: Cell phone service on the island? - 05/25/2016 08:15 PM

Years ago we bought an unlocked phone on the cheap. We have used it on our boat in BVI, SXM, Europe, and Mexico. You can buy sim cards almost anywhere for less then $20.
Posted By: wilsonck

Re: Cell phone service on the island? - 05/26/2016 02:36 AM

Quote
EdB said:
Quote
Bahston said:
My work iPhone (ATT) works on the island, but coverage has been 3G at best. Verizon should also work. I've never checked Sprint.


3G on island is the most available i believe. As of March anyway, there is no 4G available. For better service it is worth a couple of bucks to rent from Sharon....


UTS has been providing 4G since November of 2015. I just used it for our trip this past month and will use it again at the end of June. Their 4G service is just as fast as my service in Florida. Sharon does sell the UTS chippie sim for $25 and that includes $10 credit.

If anyone does not want to use their Verizon or sprint service in St. Maarten, you can use the Chippie sim to get 4G service at a much cheaper rate than roaming. Verizon phones are already unlocked (per an agreement with the FCC regarding open devices using a frequency they were awarded). Those with Sprint phones can call customer service and ask for an UICC sim unlock, so an international sim can be used. Sprint does not allow domestic sims to be used in their phones until they are paid off. It is my understanding AT&T will not unlock devices to use other SIMs.
Posted By: IslandBoi

Re: Cell phone service on the island? - 05/26/2016 01:07 PM

Quote
wilsonck said:...It is my understanding AT&T will not unlock devices to use other SIMs.


sure they will, as long as your phone is fully paid off, either by buying it outright or by completing your contract if the phone price was subsidized

To request an AT&T unlock just go here...process usually only takes a couple of minutes

AT&T Unlock Request
Posted By: irina

Re: Cell phone service on the island? - 05/26/2016 02:54 PM

http://www.nytimes.com/2016/05/26/techno...?ref=technology

Good article explaining it all.
Cheers
irina
Posted By: bivangrp

Re: Cell phone service on the island? - 05/28/2016 10:29 PM

I just went through the process of unlocking my AT&T iPhone in hopes of using it in 2 days when we arrive St. Maarten. I do have a question though, who is Sharon who sells the UTS chippie sim? It seems you all know her but, how do I find her?
Posted By: GaKaye

Re: Cell phone service on the island? - 05/28/2016 10:37 PM

Click on the sponsors link above and look for the Queen of SXM Cell phone rentals.
Posted By: bivangrp

Re: Cell phone service on the island? - 05/29/2016 12:43 AM

Okay, I found her website but, could not find an address in St. Maarten. I sent her an email so hopefully she can help get our iPhone 5 working next week? Thanks for your help everyone!
Posted By: kim

Re: Cell phone service on the island? - 05/29/2016 12:48 AM

She has a store at the Royal Palm in Simpson Bay
Posted By: ruralcarrier

Re: Cell phone service on the island? - 05/29/2016 12:49 AM

She is located near the entrance to Royal Palm Beach Resort in the ground level shops.
Posted By: bivangrp

Re: Cell phone service on the island? - 05/29/2016 05:06 PM

Sharon got right back to me. Thank you all for your help. However, we come in next Tuesday, and she stated she is only open Friday through Monday right now. Darn, we will just miss her. Anybody have any other suggestions on who can help us get our iPhone sim card changed so we can use our phone while we are there? Worst case, I guess we could always just "unplug" and turn the "real world" off while we are there. If it were only that easy . . . .
Posted By: jazzgal

Re: Cell phone service on the island? - 05/29/2016 06:55 PM

Try Blue _____ (can't remember rest of name). They are a technology store and are in both Simpson Bay and in the building that used to be Rima on Pond Fill Road.
Posted By: islandgem

Re: Cell phone service on the island? - 05/29/2016 07:02 PM

Blue Point is the name.Also the Mailbox in Simpson Bay may be able to help with the Sim card.
Posted By: jazzgal

Re: Cell phone service on the island? - 05/29/2016 07:05 PM

Thanks, Elizabeth.
Posted By: wilsonck

Re: Cell phone service on the island? - 05/29/2016 08:12 PM

Could always just go to the UTS store in cole bay as well. Its right next to the paradise casino. They are open till 4 pm.
Posted By: bivangrp

Re: Cell phone service on the island? - 05/30/2016 07:51 PM

Thanks again to everybody for their feedback. We finally worked things out with Sharon so we are good to go. We leave tonight from LAX on a red-eye and arrive tomorrow just in time for Happy Hour!!!!! Yeah!!!!
Bryan & Linda
Posted By: spiker

Re: Cell phone service on the island? - 06/01/2016 04:25 PM

Just a bit of advice from someone who purchased a Telcell SIM card.
I had nothing but trouble the last 4 days with our trip because of Telcell. They're service for some reason could not connect with any (847) area code and most of our numbers started with that code. We went to their office twice for some help and were given none. The people in the TC office were having the same problem with their own phones. I don't know if this is fixed but there wasn't any problems with the Chippie card.
Posted By: DInghyDock

Re: Cell phone service on the island? - 06/01/2016 05:27 PM

Get a Tmobile SIM. I pay 50+taxes for free data, free texts, .20 minute calls local and to the states from 170 countries. When in the states it unlimited. It's cheaper than my Chippie line and you have a number people at home call for free.
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