Posted By: pat
Kudos to AA - for a change - 07/27/2017 07:05 PM
All too often over the past few years I've found myself making negative posts directed at AA with regard to their frequent flight changes. Not this time......
Back in April I used the last of my FF miles, expecting there might be changes, to book connecting flights to SXM from our regional airport in NY, about thirty minutes from home as opposed to traveling through JFK, roughly an hour and a half from here.
Sure enough, the Saturday flight was cancelled as I had suspected it might be, and in their infinite wisdom, AA thought we might like to overnight midway to SXM IN Charlotte and arrive on Sunday. NOT!!
At that time and after a lengthy call to the AAdvantage desk, we were rebooked on a same day connecting flight out of JFK but scheduled to arrive several hours later but at least no overnighting anywhere.
Playing around on the internet this morning I realized I could have been rebooked on the original flight but on Friday or Sunday. In researching FF tix I read all I could find and it sounded like I could still make the changes back to the original airport but there were a couple of hundred dollars worth of fees I would incur to reinstate miles and rebook changing both locations and dates since I had already accepted the once rebooked tickets.
I called AA and had a very nice chat with an agent, explaining the whole problem and at first she explained that once they've rebooked a flight I would be charged to change it, but she asked me to hold for a moment, and when she returned, she rebooked me to to the regional airport a day earlier, and at NO CHARGE to reinstate miles or make changes. She couldn't have been any nicer and seemed to agree we should have been offered the local airport and different days since they existed at the time.
I'm a happy camper - thank you, AA, for doing the right thing. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Back in April I used the last of my FF miles, expecting there might be changes, to book connecting flights to SXM from our regional airport in NY, about thirty minutes from home as opposed to traveling through JFK, roughly an hour and a half from here.
Sure enough, the Saturday flight was cancelled as I had suspected it might be, and in their infinite wisdom, AA thought we might like to overnight midway to SXM IN Charlotte and arrive on Sunday. NOT!!
At that time and after a lengthy call to the AAdvantage desk, we were rebooked on a same day connecting flight out of JFK but scheduled to arrive several hours later but at least no overnighting anywhere.
Playing around on the internet this morning I realized I could have been rebooked on the original flight but on Friday or Sunday. In researching FF tix I read all I could find and it sounded like I could still make the changes back to the original airport but there were a couple of hundred dollars worth of fees I would incur to reinstate miles and rebook changing both locations and dates since I had already accepted the once rebooked tickets.
I called AA and had a very nice chat with an agent, explaining the whole problem and at first she explained that once they've rebooked a flight I would be charged to change it, but she asked me to hold for a moment, and when she returned, she rebooked me to to the regional airport a day earlier, and at NO CHARGE to reinstate miles or make changes. She couldn't have been any nicer and seemed to agree we should have been offered the local airport and different days since they existed at the time.
I'm a happy camper - thank you, AA, for doing the right thing. <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />