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Email from American Airline

Posted By: SXMScubaman

Email from American Airline - 03/12/2020 03:03 PM

http://news.aa.com/news/news-details/2020/Robert-Isom-Provides-Update-on-Coronavirus-OPS-DIS-03/?c=EML|AADV|20200312|ADV|MKT|SOLO||ChangeFeesExtended
Posted By: pat

Re: Email from American Airline - 03/12/2020 03:32 PM

We got the same email so I’m guessing the major carriers are or will be all jumping on the bandwagon. Which, IMHO, is a good thing. I fully get that last week they were still trying to fill those airplanes but it’s a different world - again - from last week. It’s an evolving situation and as usual, all the airlines are trying to keep up as is everyone at this point.
Posted By: GaKaye

Re: Email from American Airline - 03/13/2020 12:08 PM

Hmm, we didn't get that email, and we have flights in two weeks. I did go to their website and learned that we can cancel and rebook with no change fees. Not making a decision yet....
Posted By: BlueGreenWater

Re: Email from American Airline - 03/13/2020 12:42 PM

No change fees but you do have to pay the difference in ticket cost, which can be substantial.
Posted By: GaKaye

Re: Email from American Airline - 03/13/2020 12:55 PM

Good point. These are domestic flights, so probably not, but you never know. We're still planning on making the trip, unless the places we were going to go are closed.
Posted By: boucharda

Re: Email from American Airline - 03/13/2020 09:51 PM

Originally Posted by BlueGreenWater
No change fees but you do have to pay the difference in ticket cost, which can be substantial.


Correct BUT fares now are crashing so do the research
Posted By: ruralcarrier

Re: Email from American Airline - 03/13/2020 10:22 PM

Originally Posted by boucharda
Originally Posted by BlueGreenWater
No change fees but you do have to pay the difference in ticket cost, which can be substantial.


Correct BUT fares now are crashing so do the research

I checked some fares and they are NOT crashing from my area.
Posted By: SXMScubaman

Re: Email from American Airline - 03/14/2020 12:46 AM

Another email from AA.
"We appreciate your patience
Not traveling in the next few days?
To allow our Reservations team to focus on customers with immediate needs, we are asking those who do not have travel within the next 72 hours to wait until closer to your trip before contacting us.

We recognize this could be frustrating and we are working to support all our customers.

Looking for the most up-to-date travel information from American?
More information and answers to your travel questions can be found on our webpage Coronavirus travel updates »"
Posted By: jazzgal

Re: Email from American Airline - 03/14/2020 02:43 AM

Originally Posted by ruralcarrier
I checked some fares and they are NOT crashing from my area.


Nor from mine. I likely will be cancelling a European cruise (see Afloat forum) and was thinking of going to SXM instead. Prices too high so far.
Posted By: ruralcarrier

Re: Email from American Airline - 03/14/2020 10:46 AM

Yep, I checked both Delta and AA and there is no budging on price for flights from my area. Only incentive was the cancellation policy but the fare is out of sight.
Posted By: ruralcarrier

Re: Email from American Airline - 03/14/2020 10:48 AM

I had friends traveling from OH to TX (not sure what airline) and due to existing health conditions of one of them, they decided to cancel. Hold time for a phone agent was 6 hours. He got in his car, drove the 15 minutes to the local airport and handled the transaction easily and timely. He also said the airport was NOT busy but that is not unusual for DAY with the fares we see most of the time.
Posted By: GaKaye

Re: Email from American Airline - 03/14/2020 11:34 AM

You can easily cancel online.
Posted By: SXMbeacher

Re: Email from American Airline - 03/14/2020 11:56 AM

Would you know if you can cancel with a refund if tix were booked before March?
Posted By: ruralcarrier

Re: Email from American Airline - 03/14/2020 12:27 PM

Originally Posted by GaKaye
You can easily cancel online.

Not sure what the particulars were with their tickets. I checked my return and it looked pretty easy to do online if I needed to.
Posted By: boucharda

Re: Email from American Airline - 03/14/2020 12:46 PM

Originally Posted by ruralcarrier
Originally Posted by boucharda
Originally Posted by BlueGreenWater
No change fees but you do have to pay the difference in ticket cost, which can be substantial.


Correct BUT fares now are crashing so do the research

I checked some fares and they are NOT crashing from my area.


Fares are always area specific both departure and destination. A friend of mine changed her SXM trip from mid-April to mid-June and the fare was about $120 cheaper (just under $500 n/s...BOS). She is also coming down to Ft. Myers next week on a $33 one way JB fare. Crashing was a bit of a generalized choice of words and doesn't apply to all destinations and time periods
Posted By: ruralcarrier

Re: Email from American Airline - 03/14/2020 01:12 PM

Correct and thank you. A lot of travelers think everyone can get the same fares they get for NYC, BOS and some of the FL cities that have promotional fares. Midwest fares can be $700-$1000+ and with a connection or two. It is not fun nor is it cheap.
Posted By: Newt

Re: Email from American Airline - 03/15/2020 11:24 AM

Our original fare was $1,700 RT all in for two, with the return leg up front. We cancelled our travel planned for April 9 and have until Dec. 31 to re-book. Checked fares for Sept-Oct time frame and they are double this. Will have to wait until things calm down and more planes are put back into rotation before prices start dropping.
Posted By: BillandElaine

Re: Email from American Airline - 03/15/2020 11:26 AM

The flight to CT end of this month I just canceled was $1,000
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