Jet Blue cancelled our April 3 flight

Jet Blue cancelled our April 3 flight from SXM to the U.S. without notifying us by email or any other way. Jet Blue isn't sending any jets down to SXM to help anyone get home.

St. Maarten is a wonderful place to be, and we have no problems here, but the travel situation isn't getting better. We decided to leave -- we'll be on tomorrow's Delta flight to Atlanta.

This morning, swimming at Mullet Bay beach, we saw a perfect rainbow -- as we often do -- as well as all the usual parrotfish, blue tangs, soapfish, yellowtail snappers, glasseye snappers, Spanish hogfish, stingrays, and all our usual friends. Sad to go.

You do know that the U.S.A is almost under martial law? All medical students are being called up to serve in the US of A in a stae of emergency. If you have not left SXM yet I would rethink your travel plans. Help the people of SXM...

Not true. We spoke to our son in Boston yesterday -- he's a medical student there. He's not being "called up." In fact, third-year medical students were told that they could no longer enter the hospital to complete their clinical experience there. Things are strange, for sure, but medical students aren't being "called up."

What ever

Come on, Wendy, that's NOT TRUE.. Chill.

Most of my family are in this field... Enough said!

Jet Blue's handling of this entire situation has been deplorable, in my opinion. They have shown ZERO commitment to the destination. Zero.

Safe travels.

Did you take a picture of that rainbow? Would love to see it!!

I agree... JB dis alot of ppl...

I think people should remember that in the future, when they're talking about how Jet Blue is such a great airline and their favorite airline to SXM...

Wendy. Take a rest. You're just feeding the craziness.

Great. More wrong rumors................

Carol,
The photo doesn't do it justice.

Hey, the picture looks pretty good to me!!!

Carol; enough his enough as to your feelings to Jet Blue. Please stop the bashing

You are entitled to your opinion. My opinion is that Jet Blue needs to step up. Not bashing, just facts.

I guess you are the expert running Jet Blue. I like you and Eric but think you are way over reacting to the situation.
I called United and was on hold for 2 hours and they hung up. I tried again and was on hold for 1:45 Minutes and they disconnected. AA just doesn't respond at all.
Please realize this a a bad situation and you are not helping anyone from afar

No, I am not any kind of an expert about running an airline. All I know is that other airlines have allowed people to book ONLINE, which is what you could have tried to do. Jet Blue has done absolutely NOTHING to attempt to help their customers to get back home.

And as far as helping people, TTOL is providing information to those in need of information.

Yes Carol but trying to reach the other airlines has been a waste of time. I spoke to an agent from United here in SXM around 3 PM and she said she couln't book a flight and that I had to call United reservations in USA to book a flight. I called and as I posted was put on hold for 2 hours and the hung up before I could speak to an agent. I called again and was on hold for 1:45 minutes and then disconnected. Yes some people will get out but these airlines are acting horrible .
As I said before I like you and Eric but don't appreciate your bashing of Jet Blue.

Again, book ONLINE. That's the only way to do it right now from SXM.

My wife was told she could NOT book on United at the (ticket) counter in DAY. Toll free # or internet were only options. I was finally able to book both United and Delta online. Nothing going with AA and I tried JetBlue online as well and nothing.

You cannot book online with United for this Saturday or any other day.
If you are lucky like Rural Carrier was to finally get through to them on phone ; you win . But I reported my efforts to get in contact with United.

I did NOT get in touch with any airline via a phone, it was myself using their websites or my wife talking to an agent in person which produced zero results.

Glad you and your family got a reservation.

All the airlines suck right now. They’re dealing with uncharted waters as are we all. All anyone can do is just keep trying all the options until you achieve the success you’re looking for.

And re the JB, AA, DTA debate of which is better and which is worse, give it a rest everyone, please.

We have had our issues, minimal as most have been with AA over the years and usually they include their ever-changing flight schedules; and we’ve had our issues with JB, our last flight home from SXM last November as a case in point; none with Delta but in fairness, I think I’ve only flown them once when going to Atlanta. And in all honesty, when my issues with AA and JB were dealt with the people I was dealing with were always pleasant and helpful and the situations were resolved in a way that I was satisfied. I’m looking at an AA cancellation for April but I’m giving it a while since I’m not due to fly out soon.

They’re all dealing with this crisis, too, as best they can and really, if I was placing blame with anyone, I’d place it with the island government for not having been in contact with all the airlines in a timely fashion to allow them the opportunity to develop a better game plan rather than dropping the bomb on them the way they seemingly did.

Good for to you Pat as that is what I have been trying to say to Carol as to her Bashing of Jet Blue. We all re subject to todays situation and will all have to bear things out. Im not happy with the situation but can deal with it. I hope all will get to their final destination safely and this will be just a bad memory .

Trouble is the toll free lines don't work from SXM. At least not in the past.

Correct. The airlines probably do have a local contact number in SXM as I had to get person out after a death in the family a few years and I know I found one for Delta.

Here are some SXM numbers I found for JetBlue. Not sure if they work or not.

Phone: +1 (721) 546-7797, +1 (721) 546-7663, +1 (721) 546-7664

LINK

Pat--you are correct in much of what you said. But all airlines do not suck. They are overwhelmed with a situation they did not create. You think they are dealing with just St. Maarten? This is happening all over the world. I'm glad I am not in charge of running an airline right now because there is no way to satisfy most folks. I understand the frustration but to blame airlines for this is unfair. They are probably doing the best they can while worrying about how they are going to protect and pay their employees with so few planes being allowed to fly and almost no paying passengers.

The Toll Free Numbers don’t work on island for me as well which is why I used the old method of going thru a travel agent in the states. Instead of spending hours on the phone on hold or racing back and forth to the airport, I made a call to my old agent who literally contacted Delta airlines on Sunday Morning using their contacts, switched 2 passenger tickets originally for 4/12 SXM to JFK and changed them for that same day 3/15 with no fee or extra charges and placed me on the same flight with them. It literally took 15 min with zero hassle and we took off at 1:30pm and arrived at JFK on time. I had no intentions of leaving sxm until end of April but once we saw what was happening in the states and then the flight restrictions started for the island on Tuesday, we knew to get off island. Will head back to SXM when things calm down!! Using a good travel agent that has direct contact with the airlines is a sure way to get your seats and off island without the personal hassle!

This is almost exactly what I wanted to say. Try to maintain some perspective here. Airlines are dealing with a global emergency, it's gonna require more than usual patience.

Our trip on Delta Airlines on Thursday March 19 from SXM to Atlanta was smooth. Lines at the airport were long, but all the processing went smoothly, and the flight took off on time -- even landed a little early in Atlanta. We're now home in the northeast, where skies are gray.