Trip CXL by American

Good morning all, I was supposed to go down to SXM yesterday. I had tickets booked on American since last summer using miles. We were going from BDL(Hartford) - CLT - SXM and the return flight was the same coming back. About a day or 2 after the ban was announced by the SXM Government, I got a cancellation notice from American, except, they canceled CLT - SXM and left the BDL - CLT. I Got a good chuckle out of that, typical airline logic. Like many of you last week, going on their website there was the note about heavy calls coming in, if you aren't traveling within 72 hours, please wait. I was planning on dealing with it on Tuesday, the day before the flight. Tuesday morning I got a call from American, a live agent no less, asking me if I'd like to re-book on a later date or if I'd like to have the miles returned to my account. I asked for the miles to be returned to my account. She then told me that the miles would be restored within 2-3 days and the taxes and fees would be credited to my credit card in 7-15 days. The phone call was about 5 minutes tops.

Needless to say I was quite pleasantly surprised as I was expecting a frustrating phone call with them. My advice to others that have near future reservations that you haven't dealt with yet, give them some time.

Thank you for sharing that, Mike.

Our April flight to SXM was also to have been on American and I had exactly the same experience. We had booked one way First Class tickets connecting through CLT and our CLT to SXM leg was cancelled. AA couldn’t have been any nicer and issued a full credit refund to our credit card, unlike Jet Blue who is still maintaining the Force Majeure rule applies here and they are using it to weasel out of returning people’s hard earned money, issuing travel bank credits for a year from the original date of purchase.

Thanks for posting, Mike. I agree that American and Delta have dealt with this situation well. Jet Blue, not so much. We're not due to fly until the end of May. Our flight is still listed as of right now and we booked last August, and so if we wanted to re-book, we wouldn't have much time. Two months from now is an eon, so no telling what the situation will be by then.

I already responded to Mike--who I am happy is home and not caught up with the travel frenzy !

Just wanted to mention that Delta still has our flight, in April, on their schedule, so we can't deal with
other traveling issues until that is cancelled.
Just waiting patiently, and praying that everyone stays well.
We are in a hot spot in Fairfield County!