Jet Blue Question/Concern

It's no secret I've never been a huge fan of JB and here we go again.

A few weeks ago I took advantage of some very good pricing on JB and in an attempt to use up miles and travel bank dollars I booked my November travel. to SXM. Typically, if forced into using JB we would fly out of JFK but having noticed a JB n/s flight from EWR, we booked it round trip. We were aware of their habit of routinely cancelling the Tues., Wed., and Thursday flights so I deliberately booked the Friday round trip which is usually a safe bet to avoid cancellation.
Saturday, in checking my reservations as I routinely do, I discovered JB does not list the flight we're booked and confirmed on.

When you attempt to search for it, our flights come up as non-existent yet when I check our reservations it does NOT show any changes. I'm relatively certain it's not a matter of it being totally booked and taken out of the scheduling but I don't know where to go to clarify.

In attempting to contact JB to clarify the situation I got their recorded message of an extended wait time, which right now is 244 minutes or the suggestion I should contact them on line and handle the issue that way. This extended wait time thing has been going on for weeks now, although about two weeks ago I did manage to get through to book another trip with only a ten minute wait time. I definitely do NOT feel comfortable trying to resolve this issue via computer messaging.

I'm once again feeling extremely unhappy with JB at this moment. Any thoughts or suggestions.......

Pat--I don't have any particular words of wisdom for you, other than when the recording says it's that long a wait time, do you have the option to have them call you back when it's your turn? When I called AA recently, I called once and the recording said it was going to be an hour and they could call me back in a hour. I wasn't going to be available in an hour, so hung up. A couple minutes later I changed my mind and decided I would risk it, and decided to call back. This time again it said an hour, but I had them call me back. AA called back in less than 5 minutes. So, if you're going to be available to take the call and you have the option to have them call you back, do that. It may not be nearly as long as they say. (OR, it might be two days! )

Don't blame you on not wanting to handle it by email. No way.

Looks like JB is not flying from EWR to SXM on Fridays....all Fridays say "n/a"

Edit: actually no flights to/from SXM on Tuesday, Wednesday and Friday November through December 19th

Carol,

I did get the message re JB calling me back a few weeks ago when I was booking another trip and they did actually call back within the time frame they specified but I am NOT getting that option now. I wish I was....

boucharda,

I had this problem with JB last November but via JFK when they cancelled the midweek direct flights and we had to rebook everything. If I could get through to them I would just cancel the whole thing, get my refunds and book elsewhere but that isn't happening.

I know many think JB is the best thing that has happened to air travel from our area. Me? Not so much.......

Pat--are you a morning person? If so, maybe try them real early in the morning.

Good luck!

I used to be a real morning person and from the way things are going, I may become one again. Or a definite night owl.!

Can't remember whether it was Alaska or American when I requested a call back, I was able to either have them call back when it was my turn or select a time for the call back. Does JB give you that option?

As of two minutes ago, JB gives NO call back option at all..... Very frustrating. And there have been no changes to our scheduled reservations - they are still showing us as confirmed on those non-existent flights.

Think about a quick stop to Florida and visit with Carol and have a moderators meeting on the website. Then take the discounted Fronteir airlines shuttle from florida right into SXM direct. Problem solved without interacting with JetBlue.

Happy to help out Respectfully.

You could try this service that attempts to wait on hold for you, it worked for us trying to reach Disney earlier this year: https://gethuman.com/call-back/JetBlue

irish--You know, it's funny, about Frontier. I looked at their flights for next summer, and they were MORE than AA from Miami!!!

AA is not my favorite BUT I would definitely defer to them vs Frontier

I would, after actually talking to a human, book the Thursday (or Saturday) flight on JB. Prices are a tad high but you should be able to get the flight with no fee because THEY dumped your original flight....worth getting up at 5a to call...

I would try calling prior to 7:00am eastern time.

Looks like they are mostly using JFK...only one Friday and one Sunday blank on that route in November

Pat, it looks like we are in the same situation!!

We cancelled Delta, because of the exact same reason and here we go again on Jetblue!!!

It may be time to stay home and do day trips!!

Pat, we are flying JB out of EWR , Friday,11/12, returning Friday,11/26. Just checked my flights, they show up as confirmed & ready to go, Mike.

Might want to call also...

As Pat said, and we also found, Our reservations are still there, but if you go to book a flight on those days, there are none.


They just answered my call and said the reservations are good---the flight was taken off because it's full.
:

Hi, Terry,

Don’t know how you got so lucky in getting through - I must have called a dozen times today and the shortest wait time was 196 minutes.

I’m not buying the excuse the flights were totally booked. A week or so ago they didn’t have twenty seats booked on either flight. Call me skeptical…….

I don't believe it either.
I just got off the phone with another person and he said everything is fine and checked with his supervisor-----

Hi, Mike,

Did you look at your personal reservation info or did you look at the schedule as if you were attempting to book a new ticket?
I can’t believe they filled those flights in less than two weeks. And the schedule files another posted put up, they show no flights on those dates. My reservations show as still there but the flights are gone from the schedule as it is posted above by Boucharda.

Not to tell anyone else what to do but if I were you, I’d definitely recheck that info.

Pat, I am on hold with JB now, it’s been 2 1/2 hours so far😡

Bring up your reservation and look at the seating chart. See if it's really full.

Mike - this is all so crazy. Patience, Pilgrim……🙂🙂

Seriousorly skip all the drama and fly out of JFK and use the ID.NOW covid test. Last time you stated you flew AA first class why not this time ? What is your time for vacation worth ? If JetBlue dose not work for you then fly AA ? Living in Ct. ( Danbury ) why travel to EWR for what ever reason. JetBlue when they do fly arrives SXM later than United that fies out of EWR who is the first flight in on the weekend arrivals.

Speak softly but plan consciously. How can one moderate and not make a sound dicision in there own best interest ?

Pat, just got off the phone with JB agent(3 hour wait), she checked everything out and double checked with super, the flights are still confirmed for flying on both Friday’s. She said that they are both full, that’s why they are not showing up (even though when I check seat maps, they don’t show as full).

She also stated that if the flights were canceled/changed an email would have been sent out. I did get an email back in June saying my arrival time was changed and I accepted the change.

So unless I get an email otherwise, I can only go on what was told to me, hopefully it is correct, Mike.

Damn Pat, you should get your bottom out of retirement, work 2 full-time jobs and than rent a private jet with all your earnings to take you and your DH on your November trip. You could contract with the plane to land on the street right in front of your house so as to cut down on the commute time. Make sure your rental jet leaves by 3am so that you all can be the first to arrive.

Wow, good luck everyone. Sounds like a sh*t show to me..

Not even for SXM would I give up my retirement but thanks for the suggestion, bdeeley……….😊😊

Pat.
I used to be a HUGE fan of Jet Blue for many years. With that said, i now try to avoid them whenever possible. Everything that they stood for for so many years went down the drain years ago. Remember JB used to tout that they were not collecting extra fees for baggage. Well, we know that went by the boards. Also remember that they used to tout their seats were larger than the competition. Again....by the boards. And now, unless you pay extra for ''seat selection'' you get gauged an additional 30 to 50 bucks to reserve a smaller than old seat!! The straw that finally broke the camel's back, was when JB left my wife and myself basically stranded on the island last year, when they decided NOT to send planes down to SXM, to pick up all the passengers that they dropped off after we all were asked to leave the island when Covid forced the shutdown. While we were scrambling finding our way out, JB's attitude to all of us was basically, ''It sucks to be you...we can't help you". Thankfully we were able to find seats on AA and get us to MIA. I have since flown AA whenever we can, and am once again booked on AA for March 2022. JB is nothing now, like they used to be, and has become everything that they said they would not. I consider myself lucky, where i live since I have a choice to fly out of either FLL or MIA, even though MIA is another half hour drive, and a nightmare to drive to, but....for cheaper fares, and better service i surely will. JB has also cut their everyday service from FLL to SXM too. sad.

Exactly....makes zero sense how EVERY Tues/Wed/Fri flight is full for six straight weeks (except for the Wed before Thanksgiving) but they seem to be consistent with their script. Maybe it's just a glitch in the booking system...or....they were caught in the middle of an aircraft change and they are presently reseating all those passengers. Kinda far fetched but I have no other explanation

Good luck.....hope whatever it is declares itself soon and not a week before the flights

Edit: If anyone does call again it would be interesting to hear the explanation how ALL Saturday and Sunday flights are available for those same six weeks but all Friday flights are completely full? . Are Tues/Wed/Fri now more popular than W/E flights?

Use the texting option. Works perfectly. Or stop checking and they will probably be added back. But why are you going out of Newark? Jfk direct with JB or Delta. But looks like the Friday’s no one is flying direct from Jfk except JB. Very weird.

Everything I heard has been very weird, Kim!!

I picked Newark for the great flight times.

I booked with JB, because Delta cancelled my original flight and now has canceled the flight they were going to change
us to.
I said to Pat, that we have to wait. We can't rebook, when they are saying we have confirmed reservations.


Soon, I think, the emails will be going out, with the changes------hope I'm wrong!

Pat--what's your current status? Have you ever been able to get through to them on the phone?

As Terry said, my reasons for booking out of EWR, besides the fact I hate JFK, were the flight times were far superior to the ones from JFK at the time of booking as were the prices.

I stayed on hold on my portable phone last night for almost three hours before I gave up and went to bed and I didn’t even bother trying this morning after reading what they’ve told others who did manage to get through to them and actually speak with a CSR.

Gonna’ wait it out and see what happens although I already have my suspicions.

OK, good luck!!

I think it's our only option right now.
I called twice yesterday, and the second time the agent checked with his supervisor and the answer was the same.

The airlines are all crazy right now---hopefully things will change soon.

Just for giggles, I just tried to access Jet Blue website for booking for next June and got this message

"Be right back. Our website’s booking tool is currently experiencing technical difficulties. Full service to the website should be back shortly, so please check back soon. We’re sorry for the inconvenience!

In the meantime, book a flight through our partner, Priceline ."

Historically, I have often had problems with Jet Blue's website, but this is a first--go book on Priceline!!

Now I'm worried. We booked Wednesday 11/3 from EWR. We've always flown out of JFK so I was thrilled to find a EWR flight instead of JFK. My JB account still has the flight as confirmed but as everyone has said if you check on that date to book, there are no flights available from EWR. This is going to be a major headache to redo since the flights were booked on a combination of reward points and credits from a previous flight. Dilemma...should I wait and see if it corrects itself. Could lose the choice of seats. Or do I choose a day that I'm willing to waste on hold?

"In the meantime, book a flight through our partner, Priceline .""
Looks like you might have been spammed to a Priceline connection.

Scubaman--NO, I was not. I went to Jet Blue dot com.

For those of us who called JB and actually spoke to an agent, it seems that we are getting the same response, that the flights are active and confirmed. I would be more inclined to be skeptical if someone had gotten a different answer. Just my take, we shall see, Mike.

Was just wondering as that happened to us when we booked what we thought was Shuttle Express's web site and was directed to something else.

The JB web site has been wonky for several weeks. If I try to book BDL-SXM from the "Flights" area, it says "Sorry, we don't fly there". If I go to "Vacations" or "Destinations" and choose SXM, I am able to see flights BDL-FLL-SXM. I booked them for October on one of the times I was able to see the flights. The app will not show BDL-SXM, but will show SXM-BDL.

For what it is worth, in March 2020 I was told repeatedly by Delta agents my flight from SXM would go as scheduled. My wife was also told the exact same thing by ticket agents at my return airport. Gues what the flight was cancelled and I was left scrambling to get home. Just because ALL agents say the same thing, and they are likely reading a script, does not mean they are giving accurate information. I would be VERY skeptical in this case.

Just checked for flights for November 2021 at Jetblue website. It clearly shows no flights to SXM for that whole month compared to previous months. Altough you can book a direct flight on a Monday for 89.00 on the current sale that I beliveve ends today.

Why so much drama try another airline as it appears you dislike everything JetBlue offers.

Give it a rest.

Was just checking our flights and what do I see, a schedule change on my outgoing Friday,11/12 to Thursday,11/11. They have not changed our return flight yet(Friday,11/26), but i am now sure that they will. No email from JB either, mike.

Things that make you go "Hmmmm":

I recently posted a page capture showing that JB did not have any EWR-SXM flights on Tues/Wed/Fri for 6 weeks starting in November....well there are now flights on Tuesdays starting the 11/16. Strange that they would add Tuesday instead of keeping the "full" Friday flights that they have to move everyone off of

..on a different note....I just got an email from JB about a seat change for my LAS flight in September...and the change shows the exact same seats as booked....so they send a notification for that but not for a flight change to a completely different date. Makes sense....to JB ....(and I like JB)

Maybe the date change email will come when they complete the other Friday change. That would actually make some sense

For the record, I went with my gut instinct and after a very long wait on hold, I ultimately was able to get through to JB. The CSR that I worked with was very understanding and in being proactive, she resolved all our concerns. She finally put us in almost the same seats on the same days as our original booking but moved us to JFK departures and arrivals. Sometimes, like it or not, a girl’s gotta’ do what a girl’s gotta’ do. So once again, JFK it is.

Definitely a good move

Pat--glad you got it worked out..

Some good news! I called JB again today (only had to wait 2 1/2 hours), explained my situation with agent and told her I wanted to change my flights to JFK, as they do fly on Friday’s and keep the same dates, she was able to make the changes( no extra charges). She was very pleasant, understanding and accommodating. So we are good to go, mike.

good to hear Mike

Well, as I suspected would happen, JB indeed canceled our outgoing flight from EWR on Wednesday. After a 3+ (!!!!) hour wait on hold, I was able to reschedule it to leave from JFK. On the plus side, we get in 2 hours earlier. But have a VERY early wake-up and extra $100 car ride out to JFK. Oh well!

Kathleen and sanfilip--Glad you were able to get it resolved. Three hours on hold is just ridiculous though. No idea what's going on with Jet Blue, but that is crazy..

Not wanting to cause any additional upset here, but I do hope anyone holding November/December JET BLUE. reservations will take the time to check what you’ve got.

I was able to get through last Thursday after an extremely long wait, almost four hours, and we made the necessary change to JB out of JFK due to our EWR flights being cancelled.

Done, right? Not quite!!

Monday I got the dreaded email advising of more changes to our JB reservation. But this time it was only the time of departures to about three hours earlier in each direction. Not liking those times but at least we get there the correct day…..

I know almost all the airlines are experiencing major scheduling/cancellations right now, be it Covid related or not, but geez, Louise - there’s got to be a better way!!

Sooooo...on 7/26 I reported that JB was not flying EWR-SXM on Tuesday, Wednesday and Friday

Then on 8/1 I noticed the Tuesday flights added back...

Today I noticed that they Removed the Sunday AND Monday flights and are only flying this route on Tuesday, Thursday and Saturday November through 12/20

How can ANYONE book a flight to SXM from EWR with any confidence

Pat--wow... Good luck.

Boucharda,

They can’t,

And Carol,

My issues have all been resolved. For now, anyway but I just hope others are being proactive and not waiting for the last minute to check their reservations.

The JB issues are being seriously exacerbated by the inability to get through on the phone. They really need to institute a ‘Call Back’ program like AA has.

It would bother me EXTREMELY if I called and waited....and waited,,,,and was told that the flight doesn't show up because it is full.....THAT is really lame. Especially if you accepted it and moved on "knowing" that everything was fine

Ruh roh ... booked on JB on a Tuesday in Oct/Nov ....

Had a family member flying back Tuesday in Dec on JB to EWR, advised them to take the Monday non-stop.

We've been flying the JB to JFK for some time now, and never an issue. Last trip in June we got a schedule change of 5 minutes. Just booked for October with no issues.

And I hope your good luck remains that way, Elaine. We’ve gotten those minimal minute changes, too. Don’t mind them at all.

After all the nonsense last week re Newark and having to change to JFK to get out on the day we originally booked, I truly thought our issues were over. And now we have a notice that we’re currently booked to depart at 7:30 AM. This means we have to be at the airport at 5:30 AM for the international flight. Which means leaving CT at 4:00 AM. Which means we probably won’t even bother going to bed.

Oh,Mt he prices we pay for our SXM time but in the end it’s so very worth it……🙂🙂

Pat--I feel your pain, regarding getting up at oh-dark-thirty. Since AA went to the 10:30 AM flight from Miami, we have to leave here around 4 AM to get there around 7:30, to park the car, etc., and get there in time. Ain't travel wonderful???????

Go the night before and stay at the TWA then just walk into the terminal. Super easy and extra sleep!!

just notified of a schedule change from JB...end up with almost a 6 hour layover in JFK.......just wonderful.....happens to be Tuesday

Ok....changed again. Something smells here....these are screenshots of flight days that JB is flying EWR-SXM.in November...these were captured less than 24 hours apart. Makes no sense what's going on with their schedule

We have been leaving in the wee hours of the morning, for years, but I appreciate that there is less
I95 TRAFFIC and we get to SXM before the rush.

Boucharda, I never saw the EWE flights returned to Tuesday, but as long as it stays
on the schedule from JFK, we're happy.

I think since this post was put on, I have spent around 15 or more hours on the phone!
When I actually had a "real agent" answer, and not someone paid to answer the phone and say, the planes in "November" are full and not to worry, it became a little easier.
I think they were as confused as we were.
Hopefully this is the end of this topic......

JB usually doesn't disappoint me, but they are testing my patience and loyalty. We've always flown in and out of JFK, but I was excited to learn that they started flights from/to EWR, so I booked those since it's much closer to home and saves us big $ on the car service. Seems like they are still tweaking those flights. I hope that our flight back into EWR holds but I'm going to keep checking. As for those hold times, I had to use 3 different phones since the battery on the phones kept going low!

" As for those hold times, I had to use 3 different phones since the battery on the phones kept going low!"
Keep it plugged in to power.

Thanks for the tip!

They're all cordless - but thanks for the tip

If you have cell phone with unlimited minutes use that plugged into charger.

Yet another great tip!

I'm just full of them. Hahaha.

hahahahaha