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Re: American Airlines
[Re: pat]
#140749
09/14/2017 07:58 AM
09/14/2017 07:58 AM
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Joined: Apr 2008
Posts: 2,992 Connecticut
The_Lurker
Traveler
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Traveler
Joined: Apr 2008
Posts: 2,992
Connecticut
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pat said:The_Lurker said: Georgia, ours is miles. I will wait for them to cancel our flight and call back.
They are telling people, who know someone who was refunded, to get their locator number and then they would be refunded or miles reinstated. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Yikes.gif" alt="" /> Just a minor correction Terry re that last sentence. AA told me they would consider waiving the return fee. Sadly, I know now our situations are different because of their AA status as opposed to our non-status so I'm not terribly optimistic at this point. But ya' just never know...... <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/jester.gif" alt="" />. Pat, they did tell me the same thing. BUT why??? I'm not going to worry about it any longer--I will try when the flight gets canceled. I am definitely going with Delta!
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Re: American Airlines
[Re: The_Lurker]
#140754
09/15/2017 08:33 AM
09/15/2017 08:33 AM
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Joined: Aug 2007
Posts: 131
smalbany
Traveler
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Traveler
Joined: Aug 2007
Posts: 131
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American has posted a fee change waiver policy for travel to SXM on its Travel Alerts page https://www.aa.com/i18n/travel-info/travel-alerts.jsp Hurricane Irma - St. Maarten Information current as of September 14, 2017 If you’re traveling to/through/from: St. Maarten, St. Maarten (SXM) The change fee may be waived if you: Are traveling on an American Airlines flight Bought your ticket by September 10, 2017 Are scheduled to travel September 5 - December 31, 2017 Can travel September 10, 2017 - September 30, 2018 Don't change your origin or destination city Rebook in the same cabin or pay the difference Good luck to all.
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Re: American Airlines
[Re: drewmon]
#140756
09/15/2017 11:37 AM
09/15/2017 11:37 AM
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Joined: Jun 2011
Posts: 33 Philadelphia
medskis
Traveler
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Traveler
Joined: Jun 2011
Posts: 33
Philadelphia
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REIMBURSEMENT OF CHANGE FEES etc by your CC company (maybe) I just hung up with a BENEFITS SPECIALIST re Travel Protection benefit on my Citibannk AA advantage Platinum World Master Card. She confirmed if you bought your ticket using that card, you are eligible to claim for change fees or loss of your refund. Specifically she said if AA gives you a credit voucher that has to be used by a certain date, and that date expires, call after that to oursue a claim. If you change your ticket and are assesed a change fee....call Citi benefits specilaist and they will work with you over the phone to file a claim and reimburse. Below are links to online benefits page addressing that...and a general ohone number on the back of card. I have not yet tried to switch my oct 28 tickets to an alternate destination, but I wanted to be prepared before i contact AA CARD BENEFIT Trip Cancellation & Interruption Protection: Travel plans can go awry for many reasons. If certain unforeseen events get in the way of your trip, you may be reimbursed for non–refundable trip expenses, like change fees, provided you paid for the trip with your Citi card. https://www.citi.com/credit-cards/credit...1HY771C1L10102WCITI AA TEl: 8887662484
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Re: American Airlines
[Re: SXMScubaman]
#140762
09/16/2017 03:04 AM
09/16/2017 03:04 AM
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Joined: Jan 2007
Posts: 1,620 originally Long Island, NY/now...
irish1223
Traveler
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Traveler
Joined: Jan 2007
Posts: 1,620
originally Long Island, NY/now...
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SXMScubaman said: Correct. But if they are not cancelled as yet it doesn't qualify under the law. Future flights are still pending which is the difference. That is correct. They are not obligated to refund in full unless the flight is cancelled. It seems a lot of airlines are only cancelling through the end of October at this point. There are other options for those scheduled further out.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: American Airlines
[Re: indi]
#140763
09/16/2017 03:05 AM
09/16/2017 03:05 AM
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Joined: Jan 2007
Posts: 1,620 originally Long Island, NY/now...
irish1223
Traveler
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Traveler
Joined: Jan 2007
Posts: 1,620
originally Long Island, NY/now...
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Delta allowed me to change my non-refundable ticket for Seattle (going on cruise out of there) next June without a change fee. And they deposited the difference in fare into my Delta account to use up to a year from now.
Robin & Ed
One’s destination is never a place, but a new way of seeing things. - Henry Miller
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Re: American Airlines
[Re: GaKaye]
#140765
09/16/2017 10:14 PM
09/16/2017 10:14 PM
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Joined: Apr 2001
Posts: 14,657 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,657
Brookfield, CT.
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After several phone calls on Thursday afternoon I was able to get our March trip rebooked to another island at no charge but no dice on returning our FF miles (unless we wanted to pay a reinstatement fee of $150.00 each) so I finally gave up and thought I'd wait it out and see if the November flight was eventually cancelled, in which event we'd get the miles reinstated at no cost to us, and if not, I'd just forfeit them. After reading The_Lurkers experience, I sent emails off yesterday morning referencing the November flights, and the miles were refunded today to both FF accounts. <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/Thumbsup.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: American Airlines
[Re: GaKaye]
#140769
09/18/2017 07:58 AM
09/18/2017 07:58 AM
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Joined: Aug 2006
Posts: 127
mcpandt
Traveler
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Traveler
Joined: Aug 2006
Posts: 127
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GaKaye said: For those who have had problems getting AA to refund: the reservationists do not have the authority to refund. Go online, scroll down to Contact us, and then to Compliments and Complaints. Fill out the form, explaining the situation and requesting a refund (or whatever it is you want). Our flights were for November 25 thru December 9. I explained that our unit would not be available for us, and I asked for either a full refund or a credit to be used at any time in 2018, with no change fees. I received notice today that my purchase price will be refunded in full. Thanks for the advice GaKaye. We booked in July, one way with points and one way we purchased tickets. Called last night to cancel and requested full refund and points to be returned. Was advised that per company policy they could not provide a refund, only a voucher for travel by July of next year, and that to return points there would be a $150 fee on first ticket and $25 on second. After requesting a supervisor they informed be that I could contact customer service. I submitted a complaint last night. Wish I had read your post before I made the call, would have saved some aggravation....
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Re: American Airlines
[Re: The_Lurker]
#140774
09/18/2017 06:37 PM
09/18/2017 06:37 PM
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Joined: Jul 2003
Posts: 2,000 North Kingstown, Rhode Island
RI Bob C
Traveler
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Traveler
Joined: Jul 2003
Posts: 2,000
North Kingstown, Rhode Island
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It is not working for us. We booked our 11/24 tickets on 1/21/17. If we change our flights and leave by 1/21/18 we avoid any transfer fee but there are personal complications that get involved so we can't go until later in the year. We have to pay a fee to bank the miles. Punished for booking early. Need to edit this since I just got a call from AA that suggests I not cancel until I know when I want to go and rebook with no penalty but do this before we are scheduled to leave. Happy with that
Last edited by Bob_Dot; 09/18/2017 09:30 PM.
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Re: American Airlines
[Re: GaKaye]
#140775
09/19/2017 08:51 PM
09/19/2017 08:51 PM
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Joined: Jun 2004
Posts: 71 Colorado
JohnMel
Traveler
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Traveler
Joined: Jun 2004
Posts: 71
Colorado
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GaKaye said: For those who have had problems getting AA to refund: the reservationists do not have the authority to refund. Go online, scroll down to Contact us, and then to Compliments and Complaints. Fill out the form, explaining the situation and requesting a refund (or whatever it is you want). Our flights were for November 25 thru December 9. I explained that our unit would not be available for us, and I asked for either a full refund or a credit to be used at any time in 2018, with no change fees. I received notice today that my purchase price will be refunded in full. Great advice, this worked for us as well! Our miles were returned, no redeposit fees, and taxes were refunded. Thanks, GaKaye!
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Re: American Airlines
[Re: mcpandt]
#140778
09/20/2017 11:23 PM
09/20/2017 11:23 PM
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Joined: Apr 2001
Posts: 14,657 Brookfield, CT.
pat
Traveler
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Traveler
Joined: Apr 2001
Posts: 14,657
Brookfield, CT.
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I didn't do very well with the phone calls as half the reservation people are clueless as to what's happened in St. Maarten and everyone seems to be working under a different and limited set of rules. They're doing their best but the situation is crazy. At this point I think they should abandon all the existing rules and just give people straight refunds. That's what Jet Blue did when I spoke with them and they're the ones I feared might be more difficult. We did finally reach a suitable arrangement with AA to exchange our March tickets to another destination without any fees or penalties. The email worked very well with regard to the air mile reinstatements without any fees.
I know how frustrating it is. Good luck! <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" /> <img src="http://www.traveltalkonline.com/forums/images/graemlins/handshake.gif" alt="" />
Respectfully,
pat
"Always keep your words soft and sweet, just in case you have to eat them."
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Re: American Airlines
[Re: mcpandt]
#140780
09/21/2017 08:27 AM
09/21/2017 08:27 AM
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Joined: Apr 2008
Posts: 2,992 Connecticut
The_Lurker
Traveler
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Traveler
Joined: Apr 2008
Posts: 2,992
Connecticut
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mcpandt said: Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results. Did you try writing a message on their website through customer service? You pick American Advantage Customer Service's complaint and write a short message. (A few steps) It seems to work.
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Re: American Airlines
[Re: mcpandt]
#140781
09/21/2017 08:34 AM
09/21/2017 08:34 AM
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Joined: Nov 2009
Posts: 3,278 Maryland/DC Metro
BeachKitten
Traveler
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Traveler
Joined: Nov 2009
Posts: 3,278
Maryland/DC Metro
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mcpandt said: Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results. I know of someone who wrote an email to Doug Parker, CEO of American. Got her refund later that day.
"It is good to do nothing all day, and then to rest"
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