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medskis
Traveler


Joined: 06/09/11
Posts: 17
Re: American Airlines [Re: drewmon]
      #1746224 - 09/15/17 11:37 AM (73.81.120.152)

REIMBURSEMENT OF CHANGE FEES etc by your CC company (maybe)

I just hung up with a BENEFITS SPECIALIST re Travel Protection benefit on my Citibannk AA advantage Platinum World Master Card. She confirmed if you bought your ticket using that card, you are eligible to claim for change fees or loss of your refund.

Specifically she said if AA gives you a credit voucher that has to be used by a certain date, and that date expires, call after that to oursue a claim.

If you change your ticket and are assesed a change fee....call Citi benefits specilaist and they will work with you over the phone to file a claim and reimburse.

Below are links to online benefits page addressing that...and a general ohone number on the back of card. I have not yet tried to switch my oct 28 tickets to an alternate destination, but I wanted to be prepared before i contact AA

CARD BENEFIT

Trip Cancellation & Interruption Protection:

Travel plans can go awry for many reasons. If certain unforeseen events get in the way of your trip, you may be reimbursed for non–refundable trip expenses, like change fees, provided you paid for the trip with your Citi card.


https://www.citi.com/credit-cards/credit...1HY771C1L10102W


CITI AA TEl: 8887662484


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Bob_Dot
Traveler


Joined: 07/31/03
Posts: 1848
Loc: North Kingstown, Rhode Island
Re: American Airlines [Re: smalbany]
      #1746242 - 09/15/17 12:55 PM (72.192.9.241)

That's good news. Now to be able to get through to the resort.

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yanks03
Member


Joined: 11/05/08
Posts: 3
Re: American Airlines [Re: Bob_Dot]
      #1746271 - 09/15/17 03:29 PM (72.240.129.70)

I had American Air SXM reservations for Feb. using "miles". Changed destination to Jamaica with no fees.

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indi
Traveler


Joined: 10/12/03
Posts: 2677
Loc: Galena, IL
Re: American Airlines [Re: yanks03]
      #1746304 - 09/15/17 07:20 PM (173.16.135.23)

Had non-refundable first class tickets for November and AA just let me change them to Grand Cayman, no fees.

Yesterday they said there would be a $200 change fee.

What a difference a day makes!

--------------------
Joyce M-C
[url=https://www.TickerFactory.com/]

[/url]


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Sunfun
Traveler


Joined: 02/14/12
Posts: 35
Re: American Airlines [Re: indi]
      #1746309 - 09/15/17 07:48 PM (50.68.196.52)

You know there are laws about this stuff which some of these airlines seem to be ignoring. I believe if your flight is cancelled you are entitled to a full refund; none of this lets change destinations crap.

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SXMScubaman
Traveler


Joined: 03/21/09
Posts: 6911
Loc: Auburn, WA
Re: American Airlines [Re: Sunfun]
      #1746312 - 09/15/17 08:02 PM (24.22.151.53)

Correct. But if they are not cancelled as yet it doesn't qualify under the law. Future flights are still pending which is the difference.

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irish1223
Traveler


Joined: 01/02/07
Posts: 1282
Loc: originally NY/now Tennessee
Re: American Airlines [Re: SXMScubaman]
      #1746358 - 09/16/17 03:04 AM (96.38.120.77)

Quote:

SXMScubaman said:
Correct. But if they are not cancelled as yet it doesn't qualify under the law. Future flights are still pending which is the difference.




That is correct. They are not obligated to refund in full unless the flight is cancelled. It seems a lot of airlines are only cancelling through the end of October at this point. There are other options for those scheduled further out.

--------------------
Robin & Ed


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irish1223
Traveler


Joined: 01/02/07
Posts: 1282
Loc: originally NY/now Tennessee
Re: American Airlines [Re: indi]
      #1746359 - 09/16/17 03:05 AM (96.38.120.77)

Delta allowed me to change my non-refundable ticket for Seattle (going on cruise out of there) next June without a change fee. And they deposited the difference in fare into my Delta account to use up to a year from now.

--------------------
Robin & Ed


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GaKaye
Traveler


Joined: 07/09/06
Posts: 11631
Loc: Peaceful Eastern North Carolin...
Re: American Airlines [Re: molldoll]
      #1746467 - 09/16/17 06:16 PM (174.194.11.22)

For those who have had problems getting AA to refund: the reservationists do not have the authority to refund. Go online, scroll down to Contact us, and then to Compliments and Complaints. Fill out the form, explaining the situation and requesting a refund (or whatever it is you want). Our flights were for November 25 thru December 9. I explained that our unit would not be available for us, and I asked for either a full refund or a credit to be used at any time in 2018, with no change fees. I received notice today that my purchase price will be refunded in full.

--------------------





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pat
Traveler


Joined: 04/18/01
Posts: 11321
Loc: Brookfield, CT.
Re: American Airlines [Re: GaKaye]
      #1746499 - 09/16/17 10:14 PM (75.133.113.202)

After several phone calls on Thursday afternoon I was able to get our March trip rebooked to another island at no charge but no dice on returning our FF miles (unless we wanted to pay a reinstatement fee of $150.00 each) so I finally gave up and thought I'd wait it out and see if the November flight was eventually cancelled, in which event we'd get the miles reinstated at no cost to us, and if not, I'd just forfeit them. After reading The_Lurkers experience, I sent emails off yesterday morning referencing the November flights, and the miles were refunded today to both FF accounts.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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