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mcpandt
Traveler


Joined: 08/05/06
Posts: 127
Re: American Airlines [Re: The_Lurker]
      #1747219 - 09/21/17 06:59 PM (173.170.37.33)

Quote:

The_Lurker said:
Quote:

mcpandt said:
Hasn't worked for us. I really have to believe these flights are not going to go in mid-November. I guess we just have to wait until they cancel them. I am wondering why different people are getting different results.




Did you try writing a message on their website through customer service?
You pick American Advantage Customer Service's complaint and write a short message. (A few steps)
It seems to work.




We did that and they told us to call the Aadvantage line. Our situation is a little unique as we used flier miles down and bought the tickets back. The Aadvantage folks offered to put the miles back without fees, but we had to use the purchased tickets within one year of purchase to any destination. Problem for us is we don't have a need for the tickets and won't use them. Our other vacations are planned and paid for.

I like the idea of the CEO, I think I'll go that route. Otherwise I'll just wait for them to cancel the flights.

Thanks everyone for the ideas. That's the great thing about this forum.


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mcpandt
Traveler


Joined: 08/05/06
Posts: 127
Re: American Airlines [Re: BeachKitten]
      #1747236 - 09/21/17 09:40 PM (173.170.37.33)

Quote:

BeachKitten said:
Quote:

pburke40 said:
What email did you use to write to Doug Parker CEO of American Airlines?




douglas.parker@aa.com




Just tried it, thanks for the advice.


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smalbany
Traveler


Joined: 08/17/07
Posts: 90
Re: American Airlines [Re: mcpandt]
      #1747239 - 09/21/17 10:01 PM (68.33.14.5)

Today's AA Travel Alert https://www.aa.com/i18n/travel-info/travel-alerts.jsp now extends the period for which you can make changes to the flights scheduled through August 31, 2018. Last week the period covered was through the end of 2017. Personally, I want a refund not a change fee waiver and am waiting to see if my December flight is cancelled before taking action.

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SXMbeacher
Traveler


Joined: 03/03/17
Posts: 187
Loc: Maine
Re: American Airlines [Re: smalbany]
      #1747258 - 09/22/17 08:02 AM (76.178.251.99)

So we are scheduled for a March 28th flight. It seems we fall into the new update requirements. The only part i don't like is we would have to rebook the same destination. I'm thinking i would try appealing to the compliment/complaint section as suggested by Lurker. I would prefer a refund, but would settle for a waived change fee. What is the feelings on the success rate for this route, especially with the new date extension? Am i interpreting the rules correctly?

--------------------
Life's a beach!




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BeachKitten
Traveler


Joined: 11/01/09
Posts: 1399
Loc: Maryland/DC Metro
Re: American Airlines [Re: mcpandt]
      #1747259 - 09/22/17 08:10 AM (96.231.206.165)

Quote:

mcpandt said:
Quote:

BeachKitten said:
Quote:

pburke40 said:
What email did you use to write to Doug Parker CEO of American Airlines?




Great! Let me know how it goes. I've seen it work for others. Probably depends on the strength of your approach and details. ie. State Dept not wanting US Citizens there now. Garbage everywhere, rodents, no water, etc. Disease risk.
REFUND! Not flight credit.

douglas.parker@aa.com




Just tried it, thanks for the advice.




--------------------
"It is good to do nothing all day, and then to rest" ;)



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pat
Traveler


Joined: 04/18/01
Posts: 11269
Loc: Brookfield, CT.
Re: American Airlines [Re: SXMbeacher]
      #1747261 - 09/22/17 08:28 AM (75.133.113.202)

I was successful early and able to get my March flights changed to another date and another destination with no fee and no penalty via a PHONE CALL.

What I couldn't get done that way was having FF miles for a different trip returned to my account w/o the reinstatement charge. Ultimately I used the AA Advantage customer service email form and it was done in less than 24 hours and the miles were back in my account.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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SXMbeacher
Traveler


Joined: 03/03/17
Posts: 187
Loc: Maine
Re: American Airlines [Re: pat]
      #1747262 - 09/22/17 08:36 AM (76.178.251.99)

Thanks Pat. I did not use air miles, and actually booked through Expedia, so i don't know if that changes anything.

--------------------
Life's a beach!




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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63366
Loc: Central Florida!
Re: American Airlines [Re: SXMbeacher]
      #1747266 - 09/22/17 09:03 AM (73.255.141.246)

Hope you are able to get your situation resolved to your satisfaction, but I do wonder if part of your problem is Expedia also being involved. Whenever there is someone else between you and the airline, it adds another layer of confusion. If nothing goes wrong, it's great, but if something goes wrong, it can be a major FUBAR situation.

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SXMbeacher
Traveler


Joined: 03/03/17
Posts: 187
Loc: Maine
Re: American Airlines [Re: Carol_Hill]
      #1747270 - 09/22/17 09:46 AM (76.178.251.99)

Thanks Carol. I did email the Expedia trip help department, due to long,long call wait times. I got a response that due to high email volumes due to Irma, that it may take up to 14 days for a response....... Wow!.......I sent it on the 12th and am still waiting. I'm going to reconsider how i book my vacations going forward.

--------------------
Life's a beach!




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Carol_HillAdministrator
Administrator


Joined: 08/01/00
Posts: 63366
Loc: Central Florida!
Re: American Airlines [Re: SXMbeacher]
      #1747272 - 09/22/17 10:01 AM (73.255.141.246)

Let us know how it comes out.

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