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Joined: 12/26/15
Posts: 68
Re: American Airlines [Re: BeachKitten]
      #1743860 - 09/08/17 08:16 AM (

We're wondering how American will handle flights booked with frequent flyer miles. Our flights are sixty days from now, but with Club O destroyed, we have no place to go to.

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Joined: 01/09/05
Posts: 528
Loc: New Jersey
Re: American Airlines [Re: JoeD1949]
      #1743889 - 09/08/17 09:47 AM (

United Airlines will impose a fee of $200. per person to cancel our trip for the first week of Nov.

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Joined: 04/21/05
Posts: 402
Loc: Brick, NJ
Re: American Airlines [Re: JoeC047]
      #1743912 - 09/08/17 10:47 AM (

This is stupid. This is why they should start regulating airlines again. They are money hungry Bas***ds

Edited by JanBob (09/08/17 10:49 AM)

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Joined: 08/04/03
Posts: 163
Loc: Lake Orion, MI
Re: American Airlines [Re: JanBob]
      #1744018 - 09/08/17 02:30 PM (

I just checked out the "Irma" section on the AA website, and there is a link you can click that takes you to a page where you can enter your ticket number, and they will let you know if you can cancel with a refund or not.

They have some very ambiguous instructions on an automated refund process. They say you must first cancel your flight to initiate the refund process, but why would you do that unless you have confirmed it's refundable? It also says that if your fare is refundable, there should be a cancel flight/change flight link on your "my flights" toolbar. Again, not very clear and not worth losing your $...I'm waiting until better info is available. My flight is in December.

"When one encounters a man of rare intellect, one should endeavor to discover what beer he drinks."


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Joined: 07/13/10
Posts: 185
Re: American Airlines [Re: gomer36]
      #1744050 - 09/08/17 03:34 PM (

We have AA flights for early December and late February. I can't imagine that either trip will happen as Simpson Bay Resort appears to be in shambles. It will be interesting to see how AA handles it particularly the Feb. trip. My expectations are low. I'll settle for 12 months to use ticket value as long as they waive the change fee. Keeping it all in perspective, I'm just sick over what the residents are enduring.

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Joined: 10/22/02
Posts: 652
Loc: Long Island NY
Re: American Airlines [Re: gomer36]
      #1744052 - 09/08/17 03:38 PM (

What good is a airline seat if where your going has no rooms for you. Planes to no where.

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Joined: 03/03/17
Posts: 200
Loc: Maine
Re: American Airlines [Re: JimandBeth]
      #1744059 - 09/08/17 03:44 PM (

We have reservations at Club O for March/April. I'm pretty darn sure that's not happening. We are also booked with AA and wonder how long to wait. If SXM isn't accepting tourists or even severely limited by then, i would think they should refund. I would at least accept a no change fee though.........But yes, at the end of the day i am sick for these people and their recovery is most important.

Life's a beach!

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Joined: 12/08/05
Posts: 1511
Loc: Royersford, PA (30m NW of Phil...
Re: American Airlines [Re: molldoll]
      #1744483 - 09/09/17 05:28 PM (

We were scheduled to arrive on 11/6 on AA. We rescheduled our destination to Curacao. There was a slight increase in price, but after speaking to a supervisor the change fee was waived.

"It's a magic kind of medicine, that no doctor could prescribe." JB

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Joined: 07/09/06
Posts: 11632
Loc: Peaceful Eastern North Carolin...
Re: American Airlines [Re: gomer36]
      #1744493 - 09/09/17 05:48 PM (

We have flights in November, and I just went to the AA website to see if they are refundable. I clicked on the Irma section, but I don't see the place you're talking about. Can you provide a link?


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Joined: 05/26/08
Posts: 342
Loc: Central Coast, CA
Re: American Airlines [Re: Biturbo]
      #1744498 - 09/09/17 05:59 PM (

I tried to cancel our tickets today--depart SFO for SXM 10/11, return 11/6. I was told that at present they are only allowing "free" cancellations through 9/30, and I should try back later. Maybe I'll have better luck if I exchange for another destination, but right now my alternative ideas are all over the world map and I'm nowhere near picking a spot.

I'll give management the benefit of the doubt right now, that they are scrambling with all the current Irma and coming Jose cancellations and schedule issues that they are trying to minimize current chaos.

Unfortunately, I legged into these tickets, having 2 PNRs, so the double cancel fee would amount to almost the entire ticket cost.

I'm not overly concerned. I knew the rules on non-refundable tickets going in, so if AA isn't going to be especially accommodating, I'm willing to eat the loss.

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