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pat
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Joined: 04/18/01
Posts: 11263
Loc: Brookfield, CT.
Kudos to Jet Blue Airlines
      #1746073 - 09/14/17 03:49 PM (75.133.113.202)

So, I have to admit, I haven't always had totally warm fuzzies towards JB and they were still my second favorite airline servicing St. Maarten after AA.

That was before I called them just now about two trips I had scheduled to the island. In a matter of fifteen minutes, both trips were cancelled, all monies refunded to my credit cards, and no cancellation fees were charged and best of all, they returned my JB points to my account with no fees associated. The points are already in my bank.

And on top of that, and this is the really exceptional part to me, while we were waiting to get it all done, the reservation specialist I was dealing with told me they sent an empty plane down this morning with water and supplies for the island ~ and ~ they airlifted 100 people back to NYAT NO CHARGE. They called it humanitarian aid.

Needless to say, I now have a new favorite and best airline to use whenever and wherever possible.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."

Edited by pat (09/14/17 03:53 PM)


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BeachKitten
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Joined: 11/01/09
Posts: 1397
Loc: Maryland/DC Metro
Re: Kudos to Jet Blue Airlines [Re: pat]
      #1746077 - 09/14/17 04:09 PM (129.2.127.177)

I just had an unproductive half hour on the phone with Jet Blue for our October 28th flights.

Unlike you, there is no direct from the DC area. So we had to connect both ways in San Juan. Now granted, this was purchased THROUGH JET BLUE, but they use Seaborne for those San Juan legs.

They offered to put a Jet Blue credit in my account for a year. I don't know that we will travel on JB at all in the next year, so she went to speak with a supervisor.

Supervisor said NO REFUND, and NO CREDIT either because of the Seaborne issue. WTF?!!! I am angry. She agrees with me that the flights will MAYBE be cancelled if the island closes to commercial aircraft and tourists. Only THEN, if the flight is cancelled will I receive a refund.

Unable to make other plans now, as $$ is tied up.

--------------------
"It is good to do nothing all day, and then to rest" ;)



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pat
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Joined: 04/18/01
Posts: 11263
Loc: Brookfield, CT.
Re: Kudos to Jet Blue Airlines [Re: BeachKitten]
      #1746107 - 09/14/17 06:23 PM (75.133.113.202)

This is all so crazy.

Our flights were n/s with both airlines but JB just couldn't have been anymore accommodating, whereas AA wouldn't budge on the mileage reinstatement fee even after I cited other instances where it had been done complete with record locator numbers. And of course, minutes after I hung up I read someone had been allowed to do exactly that with no fees attached.

But at least on our revenue tickets for March, AA did allow us to change them to another island without a fee, so I guess I should be thankful for that.

And btw, thanks again to both couples who were nice enough to help me out.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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BeachKitten
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Joined: 11/01/09
Posts: 1397
Loc: Maryland/DC Metro
Re: Kudos to Jet Blue Airlines [Re: pat]
      #1746115 - 09/14/17 07:26 PM (96.231.206.165)

Quote:

pat said:
This is all so crazy.

Our flights were n/s with both airlines but JB just couldn't have been anymore accommodating, whereas AA wouldn't budge on the mileage reinstatement fee even after I cited other instances where it had been done complete with record locator numbers. And of course, minutes after I hung up I read someone had been allowed to do exactly that with no fees attached.

But at least on our revenue tickets for March, AA did allow us to change them to another island without a fee, so I guess I should be thankful for that.

And btw, thanks again to both couples who were nice enough to help me out.




Pat, when you say "both airlines" do you mean a non-stop included Seaborne?

--------------------
"It is good to do nothing all day, and then to rest" ;)



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pat
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Joined: 04/18/01
Posts: 11263
Loc: Brookfield, CT.
Re: Kudos to Jet Blue Airlines [Re: BeachKitten]
      #1746122 - 09/14/17 07:56 PM (75.133.113.202)

Leona,

No, we were flying AA down for both trips; one was a connection through Charlotte on miles and the other n/s - on revenue tix. When AA offers the n/s down it's an earlier flight ergo arrival in SXM.

Coming home both trips were n/ on JB - one on points and the other trip on revenue. We really like the earlier AA arrivals and we love JBs T5 dedicated customs hall.

Seaborne didn't enter into our plans at all.

--------------------
Respectfully,

pat



"Always keep your words soft and sweet, just in case you have to eat
them."


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wilsonck
Traveler


Joined: 07/22/13
Posts: 587
Loc: Florida
Re: Kudos to Jet Blue Airlines [Re: pat]
      #1746134 - 09/14/17 08:23 PM (66.87.149.239)

Delta did the same thing on Tuesday with bringing supplies to the island and evacuating people out.

Edited by wilsonck (09/14/17 08:24 PM)


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Ted_n_Jan
Traveler


Joined: 10/02/06
Posts: 247
Loc: North of Boston
Re: Kudos to Jet Blue Airlines [Re: BeachKitten]
      #1746166 - 09/15/17 02:16 AM (66.30.194.11)

Hi Beach Kitten

I would try again.

One of the legs of one of our trips was through Seaborne and I got credit for that trip. Our trips were about Nov 1 2017 and March 1 2018 and I got credit for both trips.

The funds have already been credited to my credit card.

I elected to get the "More space" upgrade on the return flight in March and I haven't received the credit for that so I'll give them another call. But that is small in comparison to what I've already received back.

Good luck

ted


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BeachKitten
Traveler


Joined: 11/01/09
Posts: 1397
Loc: Maryland/DC Metro
Re: Kudos to Jet Blue Airlines [Re: Ted_n_Jan]
      #1746186 - 09/15/17 08:25 AM (96.231.206.165)

HI Ted, thanks for the info.

Are you saying you got a REFUND for the whole trip, or just a JET BLUE CREDIT for the Seaborne portion?

I see no way the island will be ready for visitors by 10/28. And it's not a place I want to be for two weeks either. :(

--------------------
"It is good to do nothing all day, and then to rest" ;)



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DICKG
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Joined: 11/11/03
Posts: 190
Loc: CT,USA
Re: Kudos to Jet Blue Airlines [Re: pat]
      #1746194 - 09/15/17 08:46 AM (32.211.10.193)

I agree I called to cancel our oct 30 return nov15 on Jet Blue it took all of 10 min agent was unbelievable I changed to Jet Blue 4 years ago . I had used AA for ever the last 10 years found the to hard to work with 1 year I had to use 150,000 mile for my wife and I to go to SXM Iin November that was the last flight on AA and going through Miami is like having needles stuck eyes the worst place for customs they make you feel like a heard of cattle . Go Jet blue

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joedotty
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Joined: 10/16/01
Posts: 153
Re: Kudos to Jet Blue Airlines [Re: pat]
      #1746213 - 09/15/17 10:32 AM (98.110.164.69)

Thank you for posting that information. I went on Jet Blue and was able to cancel my April flight with a full refund. Customer Service person was outstanding. Thanks again Pat

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