My thoughts are that way too many airlines are run by bean counters instead of aviators...
Bean counters only care about profits and losses. Aviators care about safely getting their aircraft, themselves, and their passengers from origin to destination safely, comfortably, and enjoyably.
United used to be run by Aviators. Now it is run by bean counters... And we all suffer.
For what it's worth (not much)... I hold an FAA commercial pilot license, ASMEL-I, which has been inactive for a long time since I chose a USAF career in EW and program management (less than perfect eyesight) followed by the defense electronics industry before retiring for good 4 years ago.