Roger,

I filled out the form and sent it to Kevis. I did it about 1 month in advance and I always follow up with an additional email to Kevis.

On the form I indicated St Thomas and I needed a taxi to the ferry. Everything was arranged, even the cold drinks on the taxi.

Communication is the key. In fact I just checked, I had 6 emails to Kevis for our last trip. And then to follow up after the trip I email Kevis to thank him and his staff.