Since you did not book through Royal Palm I would not know who to direct you to but I have found asking in a nice way and a modest "tip" will often get a request considered. Booking through a 3rd party may limit what will be available to you.

The time of year will come into play also, the closer to or in high season, the less chance of getting a special request.

You might try calling. 1.721.544.3737