The passenger could have handled it better, but my feeling is that the airline SERIOUSLY screwed up, to let it get to that point. First, the entire situation was created by the airline's GREED in overbooking the flight. Second, the entire situation was created by the airline's screw up in not having the proper crew in place where they needed to be. Third, they never should have let anyone board the plane. Fourth, they needed to offer more money until they got volunteers. Fifth, the airports were FOUR HOURS apart by car. United could have rented a car (and a driver, if need be) to get their employees there in time. As it was, the flight eventually left THREE HOURS late, so if United had just hired a car for their employees, the other passengers would not have been subjected to this awful scene and the other passengers would have gotten what they should have gotten to begin with. And sixth, I really hope the CEO of United gets removed for his attitude toward the flying public, that he obviously doesn't give a rat's a$$ about. "Reaccomodated"??? Really?? United says that the man was not targeted because he is Asian, but apparently the story is going over like a concrete balloon in China, which apparently United does huge business in China. "The Friendly Skies"??? Not so much.


Carol Hill