This is disturbing news about the sales experience. I will be arriving in 45 days for three weeks (nonmandatory contracts) and was thinking I might go to the owners' update this time (haven't been for years) just to hear about the upgrades I'm being charged for. This has me rethinking attendance. And the "don't come next year" comment is beyond the pale. I would have reported this to the GM as it is completely unacceptable behavior.

I'm glad you were otherwise able to enjoy your trip. This experience might have colored mine differently.